1st Line Support / IT Helpdesk Engineer

Posted 2 July by IMT Resourcing Solutions
£20,000 - £25,000 per annum
Bromsgrove , Worcestershire
Permanent, full-time

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Posted by IMT Resourcing Solutions
1st Line Support / IT Helpdesk Engineer – Bromsgrove  – Up to £25,000 + private health
 
Are you passionate about IT support and looking to join a dynamic and growing team? A leading Managed Services Provider (MSP) based in Bromsgrove is seeking a skilled and motivated 1st Line Support/IT Helpdesk Engineer. If you have a knack for troubleshooting and a commitment to delivering excellent customer service, we want to hear from you!
 
Primary Duties and Responsibilities
  • Diagnose and resolve software and hardware calls/tickets: Efficiently troubleshoot and resolve issues to minimise disruption for our clients.
  • Accurately record, update, and document requests: Maintain detailed and accurate records using our help desk system, ensuring top-notch customer service.
  • Execute software installation and deployment: Perform necessary software installations and deployments to client systems.
  • Assist with Active Directory management: Manage and maintain user accounts and permissions.
  • Contribute updates to technical documentation: Keep technical documentation, procedures, and process definitions up-to-date.
  • Support network and infrastructure initiatives: Assist the infrastructure team with both hardware and systems administration tasks.
Essential Skills and Qualifications
  • Experience in a technical support or service delivery role within an IT environment.
  • Working knowledge of technical support (break-fix) for Windows desktops/laptops.
  • Proficiency with Windows 7 and Windows 10 support.
  • General understanding of networks, including TCP/IP, switches, routers, and VPN.
  • Commitment to personal development and continuous improvement.
  • Ability to inspire confidence in stakeholders.
  • Proven experience in building excellent client relationships.
  • Willingness to update and adapt skills as required by the demands of the role.
  • Ability to work occasional weekends/out-of-hours as required.
  • Excellent verbal communication skills, with the ability to communicate effectively with both technical and non-technical customers at all levels.
  • Valid driving licence.
Desirable Skills and Qualifications
  • Experience in educational IT support.
  • Previous experience working in an MSP environment.
  • Working knowledge of Windows Servers 2003 onwards.
  • Knowledge of Office 365.
  • Familiarity with Windows domain environments.
  • Knowledge of Apple Mac environments.
What’s on Offer
  • Basic salary of up to £25,000 (dependent on experience).
  • Private Health Insurance.
  • Company pension.
  • 25 days holiday plus bank holidays.
  • Training and professional development opportunities.

Recruiter Callum Thompson

Reference: 53012390

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