Insurance Administrator

Administrator - Insurance Claims

Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the needs of the Latent Defects Insurance market across the UK. Established in 2013, we have offices in Shrewsbury and Evesham and are going through a period of growth to meet the needs of our expanding client base.

We are seeking an Insurance Claims Administrator to join our team in Evesham. The postholder will be responsible for performing a variety of administrative tasks to support the smooth running of the business. The postholder will engage with all areas of the business and the role offers excellent opportunities for future progression.

Key Activities:

· Support Claims Handlers with a range of administrative tasks. These include (but are not limited to):

o Setting up Claims files.

o Handling and redirecting inbound telephone calls.

o Compiling invoice data.

o Processing payments.

o Updating the claims management portal system.

o Collating and organising data.

o Filing.

o General administrative tasks.

· Provide excellent customer service and maintain positive relationships with internal and external stakeholders.

· Perform other tasks as reasonably required by Line Managers or Senior Management.

Skills and Experience required:

· Proven track record in an office administration role. Experience of insurance or financial services sector desirable.

· Strong IT skills, including MS Word, Excel, Outlook and Teams. Experience of claims management portal systems preferred but not expected (training on company systems will be given).

· Strong verbal and written communication skills.

· Excellent interpersonal skills. Able to quickly build positive and effective relationships.

· Willing to ask questions and seek assistance when required.

· Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines.

· Excellent attention to detail and high levels of accuracy.

· Team player.

· Confident working independently under instruction.

· Able to develop an understanding of the processes within the organisation and support the wider team as required.

· Educated to A-Level or equivalent standard.

Job Type:

· Full-time (Mon-Fri) - Office based

Benefits:

· Generous company pension.

· Cycle to work scheme.

· Life Insurance & Private Medical Insurance (following completion of 6-month probation).

· Casual dress policy.

· Flexible working.