Call Handler

Customer Call Adviser

Location: Coventry

Contract Type: Permanent

Salary: £24,100pa

Working Pattern: Full Time and Part Time opportunities available

Are you ready to be the first point of contact for our valued customers? Our client, a leading financial services organisation, is seeking a Customer Call Adviser to join their dedicated team in Coventry. As a Customer Call Adviser, you will play a crucial role in providing exceptional telephone support and assistance to customers, ensuring that their journey starts smoothly and their needs are met.

Why join our client's team?

- Challenging and exciting environment: Our client is known for being flexible and adaptive to changing circumstances and working practises. Join their dynamic team and thrive in an environment that encourages growth and development.

- Customer-centric approach: Put our customers first by communicating in a clear, straightforward, and thoughtful manner. Tailor your verbal and written communications to ensure effective and personalised interactions.

- Building strong relationships: Collaborate with your internal customers to enhance efficiency and effectiveness. Work closely with your team members to deliver outstanding service.

What will you do as a Customer Call Adviser?

- Handle first contact responses: Register new complaints and update records on a range of IT systems, following established processes carefully.

- Drive customer satisfaction: Use active listening skills and simple language to make customers feel heard and understood. Be positive, composed, and impartial in your interactions.

- Attention to detail: Maintain a high level of accuracy in data entry to ensure the integrity of information.

- Timely and resilient: Work within Service Level Agreements (SLAs) even when under pressure, demonstrating resilience and delivering exceptional service.

Qualifications and Experience:

• Proven track record of using administration skills in a complex telephone environment emphasising data protection and regulation.
• Active listening skills with the ability to make customers feel heard and valued.
• Strong problem-solving skills and the ability to ask the right questions to get to the heart of the issue.
• Positive, composed, and productive attitude.
• High level of accuracy in data entry.
• Previous contact/call centre experience is desirable.
• Knowledge in processing phone calls to cases using a range of IT systems is desirable.
• Join our client's team and be part of a vibrant, supportive, and customer-focused organisation. Take the first step towards a rewarding career as a Customer Call Adviser. Apply now!

(Parking is available nearby, with a walking distance of just 4 minutes from the office. The office is conveniently located a short 3-minute walk from Coventry train station.)

Please note: Due to the high volume of applications we receive, we may only be able to respond to shortlisted candidates. Thank you for your understanding.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.