Claims Technician

In response to significant growth in business activity, we are seeking to expand the capability of our Claims function. The Claims Technician role is crucial in ensuring the continued delivery of high-quality technical support to the Claims team. You will be integrated into the claims team, focusing on assisting with the delivery of high-level client servicing. Your role will involve taking ownership of the support needs for the team and assisting the Claims Manager in providing exceptional claims service to our clients. You will be responsible for ensuring the timely and accurate administration and processing of claims, helping achieve our vision of being the highest performing specialist CPRI broker.

Principal Duties and Responsibilities:

1. Assist the Claims Manager in providing exceptional claims service to our clients.
2. Provide timely and accurate claims support including MRC’s, correspondence, legal fees, processing, and quality control.
3. Liaise with XCS and administer claims entries via ECF and IMR.
4. Prepare documentation to support the claims process.
5. Log claims promptly and maintain claims entries on internal systems (e.g., Claims App, Claims WatchList).
6. Maintain stats databases to enhance claims data presentation and analysis.
7. Liaise with underwriters and other stakeholders to support effective management of claims.
8. Prepare meeting packs, attend internal and external meetings, and take and distribute minutes as required.
9. Responsible for legal fee collections as directed by Claims Team members.
10. Respond promptly to claims-specific queries raised by clients, underwriters, and brokers.
11. Participate in cross-team and intra-team projects as required.
12. Adhere to regulatory requirements.
13. Maintain claims files in a timely manner, including status updates and notes for material calls and cases.
14. Maintain claims database in real time.

Skills and Competencies:

1. Intermediate to Advanced capability with MS Excel, with a high degree of numeracy.
2. Analytical skills: problem solving, financial assessments of claims, data analysis, decision-making.
3. Work management skills: time and workload management, self-starter, planning, achievement orientation, productivity focus.
4. Close attention to detail and proven record-keeping skills within a systems-oriented environment.
5. Tenacious, resilient, passionate, and ambitious.
6. Proven and demonstrable senior management interaction.
7. Capable of using initiative to deal with multiple challenges.
8. Willing to interact with clients daily to field general queries.
9. Excellent planning and organizational ability, capable of juggling multiple demands and prioritizing work accordingly.
10. A self-starter, determined to meet tight deadlines.
11. Utmost attention to detail and a focus on producing high-quality work.
12. Adaptable and able to respond well to change and pressure.

This job description is not exhaustive and may vary in accordance with the needs of the business.