Customer Service Administrator

To answer patient enquiries relating to prescriptions and product information and action daily pharmacy administrative tasks.

Key Responsibilities of a Customer Service Administrator
• Answering phone calls regarding patient prescription queries and product information
• Patient contact for prescription and payments
• Counting daily prescriptions received and logging
• Addressing emails
• Liasing with clinics and healthcare professionals regarding patient queries
• End of month duties for prescription count
• Carrying out administrative tasks relating to Import/Export of CBM's
• Directing requests and unresolved issues to the designated person
• Keeping records of customer interactions and transactions
• Recording details of enquiries, comments and complaints and actions taken
• Communicating and co-coordinating with internal departments

Key Competencies of a Customer Service Administrator
• Customer service
• Experience of managing self in a proactive way
• Desirable experience of interacting with patients and working as a member of a team
• GCSE or equivalent level
• Numerate (GCSE or equivalent level maths)
• IT literate, Microsoft office and SAP
• Excellent command of the English language
• Logical approach
• Organised person who is able to prioritise their workload
• Ability to self-manage and prioritise and plan effectively
• Well-developed interpersonal skills coupled with an ability to prioritise work
• Strong communications skills, both written and oral with the ability to communicate effectively at all levels
• Team player, service orientated, supportive and innovative.

Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.