Customer Service Advisor - Hybrid - Northampton

We are seeking a dedicated and proactive Customer Service Advisor to join our team on a hybrid basis in Northampton. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to work independently from home as well as from our office when required.

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a detailed understanding of our products and services to assist customers effectively.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with team members and other departments to address customer needs and improve service delivery.
• Stay updated with company policies, procedures, and product knowledge.

• Proven experience in a customer service role, preferably in a remote or hybrid setting.
• Must have access to a reliable computer and a high-speed internet connection.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage time effectively and work independently with minimal supervision.
• Familiarity with CRM systems and practices is an advantage.
• Flexibility to work from home and commute to our Northampton office as required.

• Flexible working hours within standard business times.
• Occasional in-office days, depending on business needs and team meetings.

• Competitive hourly rate of £11.44, paid weekly.
• Flexible hybrid working arrangement.
• Opportunity for professional growth and development.
• Supportive team environment.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

This role is posted on behalf of The Recruitment Co., a sister company of Blue Arrow.