Customer Service Advisor

Job Title: Customer Service Advisor

Salary: £23,000 -£24,500 dependent upon experience

Location: Redhill

Are you ready to dive into a dynamic role where every day brings new challenges and opportunities? As a part of an ongoing project SES Water is seeking passionate and customer-focused team members to join our team as a Customer Services Advisor.

SES Water is a forward-thinking local water company dedicated to providing high-quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.

Our Offer

SES Water value our employee’s wellbeing and have created a package to care for both your financial needs and personal wellbeing.

• Generous salary; £23,000-£24,500 dependent upon experience
• Group personal pension plan with up to 10% employer contribution
• Life assurance for peace of mind
• Financial education, savings, and loans support
• Car Share & Cycle to Work schemes for eco-conscious commuting
• 25 days of annual leave for work-life balance
• Simply Health healthcare cashback scheme and Surgical Choices
• Service and MOT discounts at our on-site garage
• One paid day per year for volunteering in the community
• Comprehensive training to set you up for success

The Role

As a Customer Services Advisor, you will be the face of SES Water, ensuring a first-class service for our customers. Reporting to a Team supervisor and Manager, your mission includes:

• Resolution Champions: Tackle customer inquiries head-on, leaving no question unanswered.
• Team Collaboration: Work seamlessly with colleagues across the business, from entry-level to executive, to ensure our services shine.
• Channel Dynamo: Master various channels - telephony, email, live chat - delivering high-quality performance at every turn.
• Service Excellence: Provide top-notch service and communication, embodying our values: Service, Integrity, Collaboration, Commitment, Compassion, and Innovation.

Your typical day-to-day activity will involve:

• Customer Odyssey: Navigate customer inquiries with finesse, providing advice and support effortlessly
• Information Maverick: Supply accurate information and advice tailored to our customer's needs
• Satisfaction Pioneer: Engage with diverse customers daily, focusing on satisfaction, and swiftly resolving any challenges
• Compassionate Explorer: Identify customers in financial hardship, offering specialist support and priority services
• Innovation Trailblazer: Recognize opportunities to go 'above and beyond' for both customers and colleagues
• Continuous Improvement Guru: Actively share best practices, promoting an innovative and continuous improvement culture
• Training Trail Seeker: Dive into continuous training, soaking up call quality feedback, coaching, and support
• Advocate of Change: Champion business change to keep us at the forefront of excellence

No supervisory responsibilities, but expect a vibrant, office-based contact-centre environment where your enthusiasm and creativity will thrive within our operational opening hours.

Skills and Competencies Required-Ability to write clear and concise English - Good listening, written, and verbal communication skills - Team player - Ability to work flexibly - Strong prioritization skills and ability to manage own workload - Ability to make effective choices within established procedures - Proven ability to identify and promote ways of improving customer service delivery - Quick and accurate keyboard skills - Ability to work under pressure and cope with high contact volumes.

Personal Qualities Required- Self-motivated - A assured and mature outlook, together with an awareness of the need for tact and patience - Attention to detail and accuracy - Ability to remain calm and work effectively under pressure - Prepared to learn new skills - Tenacious and accountable- Passion for succession and mentoring others.

Other- E-literate and proficient in using a PC and associated networks and systems; including Microsoft Word, Excel, and Outlook.

If you're a self-motivated dynamo ready to make waves in the world of customer service, apply using the link below with your CV and a cover letter showcasing how you'll bring your energy to SES Water. We’re not necessarily looking for the finished article, if you’re ambitious and willing to learn we’d love you to join us on our journey to make a positive impact on the lives of those we serve and the environment we cherish. Together, we are shaping a sustainable future, one drop at a time.

We thrive on the knowledge and life experiences of our colleagues, recognizing that our differences bring diverse perspectives and make us a great team. We welcome people who live our values, bring their true selves to work, and have a desire to share their lived experience to serve our communities both now and in the future. Please let us know if you need any support during the application process.