Customer Service Advisor

Are you a highly organised individual with excellent communication and customer service skills?

Our client is seeking a talented Diary Planner to join the Account Management team in providing excellent Customer Service within a fast paced environment. Want to hear more?

Day-to-Day:

• To contact existing clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines
• To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.
• To deliver the administrative duties for the department including rescheduling appointments
• To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
• To understand all client databases and systems in order to adequately investigate and respond to the client.
• Accountability for obtaining a prompt response to client queries, service issues and requests to cancel.
• Review of client service issues in order to produce an effective handover where applicable to Credit Control.
• Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
• To receive client and consultant telephone calls and resolve queries, service issues and retention opportunity requests.

You:

• A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
• A team player
• Ability to work in a fast paced environment.
• Strong time management skills.
• Adynamic and flexible approach, as well as the ability to work under pressure.

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INDHIN