RMG is growing and its medium sized inbound CustomerService Contact Centre has exciting opportunities for permanent CustomerServiceAdvisors, to joinoursupportiveteam based in Northwich.
To be considered for these opportunities, you must be able to work a rota'd shift between 8am and 8pm and be fluent in both written and spoken English.
As a CustomerService Advisor in our Inbound Customer Contact Centre, you willjoin a friendly team of established and supportiveCustomerService colleagues and become the voice of RMG. You'll be confident building rapport withour customers, answering a variety of queries relating to their properties and accounts.
Our scheduled start date is Monday 12th May 2025. Please note that due to our structured and comprehensive training schedule, no holidays or appointments can be taken for 1 month from 12th May to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.
Whatwill I be doing day to day?
- Respond to inbound customer contacts/queries (via phone, email or online chat) providing advice, guidance and services/solutions to meet customer needs.
- Ensure all transactions with customers are accurately recorded on their computer-based records.
- Process all documentation resulting from customer contacts ensuring information is passed to colleagues to action.
What hours will I be working?
OurCustomerService Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. You'll be working a shift rotation working a 7.5hr shiftbetween 8am and 8pm, Monday to Sunday, working 1 weekend in 4,with days off in lieu. You must be able to work between 8am and 8pm on Saturday and Sunday also.
What are we looking for from you?
We're looking for self-motivated people with a positive attitude. Previous customerservice experience is required and if you have the right skills and attitude, you can really forge a career within RMG.
It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
Ideally, we're looking for…
- First class customerserviceskills is essential, where providing a great service just comes naturally to you!
- Excellent listening skills
- Excellent communicationskills both written and verbal
- Working knowledge of Outlook, Excel and Word
- Able to carry out instructions quickly and accurately and the confidence to ask if unsure
- Good organisationalskillswith the ability to work to deadlines
What does RMGhave to offer our Contact Centre CustomerServiceAdvisors?
- 27 days holiday plus Bank Holidays
- Free onsite parking
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- A comprehensive induction / training period - so you know you will be confident when speaking with customers
- DedicatedTeam Leader support
- Join a small, friendly and supportiveteam - don't just take our word for it... what do our existing CustomerServiceAdvisors say about us?
"I been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: CustomerService Advisor, Northwich
About Us
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work.
And it doesn't stop there - RMG embraces diversity and equal opportunity in the workplace. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential.