Customer Support Supervisor

Job Opportunity: Customer Support Supervisor

Are you ready to take the next step in your career with a leading commercial building team? We specialise in manufacturing and installing replacement UPVC windows and doors for both the public and housing authority sectors. We are currently seeking a dynamic and dedicated Customer Support Supervisor to join our team.

Key Responsibilities:

• Oversee self-employed fitters and subcontractors, ensuring efficient and high-quality work.
• Manage contracts valued between £1-3 million, maintaining a focus on timely and within-budget project delivery.
• Receive and inspect deliveries, report and chase any missing items, and ensure products are stored correctly and safely. You may also be required to assist with unloading products from deliveries.
• Book and confirm jobs with residents, ensuring clear communication and smooth scheduling.
• Manage installer teams’ work plans and schedules, ensuring that all on-site activities meet the company’s and clients’ quality and EHS standards.
• Provide technical advice to both team members and clients.
• Ensure projects are delivered on time and within budget constraints.

Qualifications and Experience:

• Proven experience in site management within a construction environment.
• A valid CSCS card.
• Strong IT skills and proficiency in relevant software.
• Comprehensive knowledge of current Health & Safety legislation.
• Effective man management skills are highly desirable.
• In-depth knowledge of UPVC windows and doors.

Why Join Us?

• Competitive Salary
• 31 days holiday, increasing to 33 days after 2 years of service
• Company Car
• Paid time off annually to volunteer
• Cycle to work scheme
• Well being – Your birthday off annually (paid), 24hr remote access to a doctor, heavily discounted gym memberships, free access to mental health first aiders and counselling
• Heavily discounted group discount scheme – including Norwich Sun Blinds
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street

This is a fantastic opportunity to join a reputable and growing company where your contributions will make a significant impact. We value our team members and offer a supportive and collaborative work environment. If you are a proactive and detail-oriented professional with a passion for excellence in customer support and site management, we want to hear from you.

Join us and become a part of a team that values quality, safety, and customer satisfaction!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.