Global Forwarding Agent

• Location: Derby
• Salary: £28,000-£33,000 (DOE)
• Job Type: Full-time
• Shift: 08:30-17:30 (Mon-Fri)

Reed is collaborating with one of the world's largest logistics platforms, who are looking for a Global Forwarding Agent and thrive in a dynamic, fast-paced environment. This role is perfect for someone who excels in problem-solving and enjoys working closely with customers throughout the shipment process. We value in-person collaboration, which fuels innovation and drives success.

Day-to-day of the role:

• Understand and manage the processes and documentation involved in international shipping from the issuance of the purchase order to the delivery of the cargo.
• Apply industry knowledge and critical thinking to adapt processes and create solutions to challenges both internally and externally.
• Coordinate tasks on shipments to meet all customer SOP requirements including booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Collaborate with international team members and third-party agents to ensure efficiency and excellent customer service.
• Build strong relationships with customers, ensuring timely responses and follow-ups on issue resolution.
• Provide reporting and documentation support to both internal and external customers.
• Participate in customer business reviews and continuously seek ways to improve service and responsiveness.

Required Skills & Qualifications:

• High school degree required.
• Minimum of 2 years of Global Forwarding experience.
• Fluency in English.
• Proficiency in Microsoft Office Suite.
• Excellent communication, prioritization, and multitasking skills.
• Strong customer service skills with a proven track record of interacting with customers and being client-focused.
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.
• High level of attention to detail.
• Ability to work in a fast-paced and deadline-driven environment.

Preferred Qualifications:

• Bachelor’s degree.
• Values a diverse and inclusive work environment.

Benefits:

• Competitive salary and performance-based bonuses.
• Travel allowance, life insurance, healthcare plan.
• Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment.
• Real opportunities for professional growth with access to training platforms.
• A fun, open, and inclusive workplace that encourages innovative thinking.