Freight Forwarding and Customer Service Operator

Our client, a well-respected player in the Supply Chain & Logistics industry, offering a number of specialist services such as freight forwarding, customs clearance and warehousing, are looking to recruit a Freight Forwarding and Customer Service Operator to be based at offices in Basildon, Essex

On Offer:

• Attractive salary from £27,000 - £30,000 dependant on skills and experience
• Monday to Friday working hours, 08:30 am - 5:30pm
• 20 days annual leave (rising to 25) + Public holidays. Plus one Milestone Day per year to take as you wish
• Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household.
• Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more.
• After 1 year of service - Private Medical Scheme & Company contributions increase 9% for the Group personal Pension Plan.

Duties and Responsibilities of the Freight Forwarding & Customer Service Operator:

• Assist the Head of Customer Services in the execution of their duties in support of the Managing Director’s vision of the company to become more competitive and profitable
• Working closely with the road freight forwarding operations department
• Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients
• Maintain the operations system ensuring customer bookings related to road freight are accurately recorded
• Maintain regular communication with sales teams reporting new sales leads and handover of shipments
• Create new and maintain current SOPs for the department
• Implement and improve new efficiencies in customer workflow in conjunction with line manager
• Maintain key accounts and ensure general enquiries are expedited
• Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs. Ensure customer due diligence checks are completed for new customers
• Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures. Represent the company in the best possible light at all times.
• Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures.
• Ensure all financial transactions in compliance with organisational policy and procedures, legal requirements, and good practice guidelines. Aid Credit Control with collection of overdue payments from suppliers/clients.
• Ensure customer Bookings related to road freight are accurately taken & entered operations system, International, National and cross trade
• Provide customers with accurate and cost-effective quotations within a timely fashion. Build strong relationships with customers
• Confirm quotations received by telephone (within half an hour) and quoting cross trade consignments
• Booking deliveries in with customers & Booking consignments with third party contractors
• Liaising with suppliers / Origin Offices. Ensure Bookings made with Origin office

To Be Considered:

• Knowledge of road freight market rates and services, ability to quote accordingly.
• Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems. Experience with Excel reporting required.
• Have excellent communication skills over the telephone and e-mail.
• Have good understanding of logistics processes and procedures.
• Demonstratable working administrative background
• Must have analytical skills, with a high level of detail

For more details, please contact Willis Global -a leading Recruitment Consultancy for the Supply Chain & Logistics industry