Head of People Ops - Lifestyle Brand - Hybrid / London

A highly respected, globally recognised lifestyle Brand are recruiting for a Head of People Operations on a 3 month Fixed Term Contract (there is a high possibility of the role going permanent OR the contract to be extended)

The role:

This is a fantastic opportunity for you to join a highly engaged and collaborative team that is passionate about delivering a progressive people agenda, all the while ensuring our work is underpinned by our purpose to create urban freedom for happier lives. As the Head of People Operations, you will have responsibility for all transactional services, leading across Business Partnering and Talent Acquisition while operating as part of the wider People Function which comprises of Learning & Development, Culture & Engagement, Compensation & Benefits, as well as People Operations and Talent & Acquisition

Key Responsibilities:

• The People plan: Collaborating with CPO in the creation and delivery of our strategic plans to drive high performance and delivery globally. This will be leading on new initiatives working across talent acquisition, learning and development, performance, employee engagement, diversity and inclusion, mental health and wellbeing etc.
• Team Management: Responsible for the management of People Partners and Talent Partner supporting their performance delivery against role expectations, coaching and personal development.
• Third party relationship Management: Managing and maintaining People team contracts and relationship with suppliers ensuring fit for purpose service, cost management, renewals and sourcing new providers as appropriate.
• Stakeholder Management: Engage with all stakeholders to establish and maintain strong and positive working relationships by providing partnering support through, advice, guidance and coaching.
• Employee Relations: Support the People Partners in navigating complicated ER cases as an escalation point, proactively driving the management of performance, succession planning as well as quick ER resolution across the business.
• Talent Acquisition: support the T&A partners in recruitment activities from management of headcount, benchmarking, and championing for diversity and inclusion during all processes. Actively support with the interviewing process at senior level to ensure candidate experience whilst balancing the onboarding of the most suitable candidates. Assist with management of Agency Relationship from PSL creation and contract agreements to third party services related to recruitment activities.
• Learning & Development: Support the people partners in identifying development needs across the business and working closely with L&D team to ensure the flow of training requirements are implemented and tracked appropriately.
• People Metrics & Analytics: Lead on the production of operational statistics and dashboards to manage functional efficiencies; tracking headcount to ensure budgetary tracking and spend,
• People Team Administration: Ensuring that processing of key documents ranging from offers and contracts, appraisals, return to work forms and GP notes, production of formal letters and PO raising for invoices are taking place in line with process flows.

Who you are:
• Exceptional experience developing meaningful relationships with senior leaders across the business and can challenge, influence and guide, being recognised as a subject matter expert across the HR sphere.
• Recognises the importance of understanding the business, our plans, direction, objectives and can identify the challenges to interpret the people impacts
• Can use data, metrics and the soft skills of a true Business Partner to identify ways in which we can increase engagement.
• Significant experience and exposure across the full spectrum of ER issues and can demonstrate your catalogue of ER knowledge by leading on complex ER issues.
• Understands the benefits that an inclusive and diverse workforce provides and be as passionate as us about striving to make continuous improvements.
• CIPD level 7 qualified or have significant work experience across HR at this or a similar level.
• Drive to continuously self-improve and develop.

The company offer hybrid working and an excellent salary / benefit package.