IT Customer Support Apprentice

Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team.

Job Title: IT Customer Support Apprentice
Pay: £18,000 per annum
18 Month Apprenticeship with a view of a full-time permanent position upon completion
Hours: Monday - Friday 09:00am - 17:30pm

Hybrid Position with 3 days at home and 2 days in our office in Leeds City Centre

Location - Burton-on-Trent

Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided.

Main Duties includes :

• Provide support to our customers, sales and technical teams by developing a deep understanding of the company, our product, our users, and their challenges
• Diagnosing, solving and owning issues you cannot solve alone, liaising with our technical team to find solutions
• Responding to questions and feedback through in-app chat, by email, and screen-shares with a focus on clarity and delighting the customer
• Provide support to our sales team in demos, training and configuration and the creation of synthetic users journeys to help win new clients

Qualifications and Key Skills:

• Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable
• Good communication skills
• An interest/passion it IT/computing
• Self-motivated, professional and enthusiastic

If you are interested in the role and believe this is something for you please click apply with CV below.

randstaddigitalapprenticeships

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.