IT Service Desk Team Leader

IT Service Desk Team lead

£230-£250 P/D Inside IR35

Start date - ASAP

3 month Initial Contract

Onsite -Central London

We are currently hiring for an IT Service Desk Team Leader to work with on of our leading MSP clients.

Accountabilities:

- Effectively manage a Service Desk Team and take the lead on solving problems

- Lead on certain calls, channelling requests to appropriate parities

- Ensure team properly follows process, logs all requests for assistance and follows all procedures

- Assist Team members to assure users are receiving highest quality of service

Technical requirements/Expirence:

Good knowledge of supporting most of the software products or platforms below:
-Hardware
-Desktop PC & Laptops
-Apple Macs (Laptops, iMacs and Mini)
-Mobile devices (iPhone and iPads, Surface Pro, Android devices)
-Local and networked printers and scanners (including Multi-Functional Devices)
-Hubs and Switches for local networking
-elephony (Cisco, Mitel, ACD)
-Operating Systems

Plus, common software packages such as Windows 7, 10, MAC OS X, Apple iOS, Android etc

This role will be based on a standard 37 hour per week Mon-Fri contract, revolving around a rotating shift pattern. The shifts will be as follows:

8:00am until 4:24pm;

9:00am until 5:24pm and

9:36am until 6:00pm.

The client are looking for profiles asap so If this role is of interest please apply today!