Machines Manager

We have an exciting opportunity for a Machines Manager to join us here at Buzz Bingo Cricklewood. This is a Full Tine Role and you must be fully flexible to work during all opening hours, paying up to £38,000 per annum depending on experience.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As Machines Manager for our Cricklewood Club you will be responsible for overseeing the slots estate including responsibilities such as Promotions, Customer Service, Troubleshooting, Site development and Training.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still.  This means you’ll have access to:

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships including – Customer Service Level 3 
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Pension Scheme

Your Responsibilities as Part of Our Team

• Ensure that the Slots estate is well maintained and all in full working order.
• Support and develop the slots team in club to ensure they have a high level of product knowledge,  deliver promotions fluently, and offer fantastic service to our customers.
• Develop Team on Mars and any other required equipment.
• Ensure the timely and secure collection/reconciliation of all monies from machines and investigation of all variances.
• Provide Regional support to other clubs in area’s such as troubleshooting, developing and training when required.
• Assist the GM as a Duty Manager when required taking responsibility for the overall club performance in the absence of the other managers.
• Ensure all departments are operating in strict accordance with Operating standards, and procedures.
• Produce Department Rotas and ensure adequate levels of staff are deployed in slots to maximise customer service throughout the day.
• Ensure all customer complaints are addressed promptly and feedback to improve future service delivery.
• Create plans for promoting the Slots and assist with promotional activities.
• Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the slots team.
• Complete all Compliance and Standards audits as required by the business including density checks.
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across.

• The Winning Combination We’re Looking For  

• You can build a strong rapport with Customers and are always polite and engaging.
• You can tailor your approach when speaking to different Customers.
• You go the extra mile for your Customers and Colleagues.
• A complete knowledge of gaming environments is beneficial for your role.
• A positive approach to daily tasks and commitment to meeting your targets.

Applicants must be 18+