Performance Analysis Lead

Primary Details

The opportunity

We are seeking professionals with a passion for data to join our established and growing Operations team as a Performance Analysis Lead.

This role will partner with the Operations leadership team (OLT) to enable the delivery of key performance reporting and analysis, in support of their strategic goals.

You will work in seamless collaboration with the broader Operations Performance Improvement Team and lead the analysis into the qualitative and quantitative performance of Operations through relevant insights, and stakeholder feedback whilst challenging current performance and develop essential plans to drive continuous improvement.

This an exciting opportunity for individuals looking to expand their career in the insurance industry alongside a team of experienced and supportive colleagues.

Your new role

• Proactively engage with various stakeholders to define and standardise the relevant Performance metrics by collecting their requirements and managing the demand priorities.

• Manage end to end senior stakeholder relationships and become a trusted partner of the OLT advising on best practise for measuring and improving their operations.

• Implement and lead Operations Performance monthly reviews.

• Collaborate with OLT to identify and advise on improvements based on data insights - improvements to systems, processes or people.

• A trusted partner of the OLT providing performance measurement and supporting with continuous improvement of their operations.

• Support the oversight of QBE’s offshore shared service centre.

• Actively undertake personal and team development to ensure up to date knowledge and skills, develop own knowledge of standard procedures and processes.

• Identify and surface common themes around performance insights, that may need a more coordinated approach across Operations to improve.

About you

• Highly analytical and able to translate information from large amounts of data into high-level insights for senior leaders.

• Demonstrable leadership skills across multiple locations.

• Demonstrate experience within operational performance evaluation and embedding improvements of processes.

• Proven experience of measuring and reporting on the performance of service against agreed KPI’s.

• Deep understanding of the insurance industry and its operational processes.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada

Employer of the Year 2022 Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. 

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report (Link).