Resident Liaison Officer

Our client in Eastleigh/Southampton are recruiting for an experienced Customer Service and Administration Professional.

Full-Time - Temporary to Permanent opportunity

Driving Licence Required - Company Car Provided for Off-Site Visits

Pay is approx. £15.00 per hour, working Monday to Friday 8am - 4.30pm

Are you a people-first, solutions-driven professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two days are the same? If you're ready to play a vital role at the heart of this client's supply chain operations, we want to hear from you!

About the Role

We're on the lookout for an experienced Customer Service and Administration Professional to join a busy depot team. You'll be the driving force behind the smooth flow of information, communication and service delivery to residents and clients.

In this pivotal role, you'll:

• Be responsible for ensuring a first-class customer experience, maintaining high standards of accuracy, efficiency and professionalism, by liaising with residents over the telephone and face to face to discuss and resolve any service concerns relating to the project
• Use company systems and databases to maximise productivity, track progress and support operational excellence
• Collaborate closely with internal teams and external stakeholders to ensure seamless service and workflow, keeping everyone informed and updated on each project
• Provide effective, timely communication via email and phone to address queries and resolve issues
• Take initiative in reporting observations and sharing valuable insights to support continuous improvement
• Help motivate and organise your team, encouraging a culture of support, commitment and shared success.

They Are Seeking Someone Who Is:

• Customer-focused with a clear commitment to service excellence
• A strong communicator, both written and verbal
• Confident liaising with residents, clients and colleagues at all levels
• A natural problem-solver who thrives under pressure and handles unexpected changes with ease
• Organised, logical and proactive, with strong planning and IT skills
• A team player who can also inspire and motivate others
• Trustworthy, credible and keen to make a real impact in their role

You'll also need:

• A full UK driving licence - a company car is provided for off-site visits

• Solid experience in customer service and administrative processes

• A strong grasp of operational workflows and the ability to communicate them clearly

• The ability to analyse and act on detailed information to improve service delivery

Ready to take the next step in your career and help this client deliver excellence every single day?

Apply now and join a team that's passionate about people, process and performance.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.