Kenneth Brian Associates are recruiting for an enthusiastic Sales Support Administrator on behalf of a leading client based in the Epsom area who work within the retail sector. The main scope of this role will be to provide efficient and effective support to Clients through a variety of different means.

Duties will include:

• Give first line advice and guidance to customers and accounts managers with strong resolutions to any issues
• Setting up new client user accounts
• Overcoming ordering issues on the Ecommerce system
• Guiding customers through the process
• Troubleshooting and logging technical issues which may occur on the Ecommerce platform
• Monitor and analyse ecommerce performance metrics

Experience Required

• Have Sales Order processing experience so you understand the process involved
• Be a strong problem solver with good IT skills
• Excellent customer service skills
• GCSES C and above in Maths and English
• IT proficient
• Able to work in a fast paced environment and be adaptable

If you are interested please apply now! In return our client offers a very competitive benefits package and hybrid working!