Senior Process Coordinator

Senior Process Coordinator

The Role

Working from our clients site on the outskirts of Southend, you will provide complex contract administrative support.

The role will involve preparing new and revised customer offers, as well as reporting, analysis and management of existing contracts, to both increase the quality of service delivered to the customer and to maximise efficiency and profitability.

Duties

• Preparing complex pricing offers, raising Service Care Plan proposals (contracts) and composing customer correspondence
• Responsible for reporting against contracts and completing post contract data analysis
• You will be involved with post contract management and performance monitoring
• Supporting field-based staff with regards to various administration tasks
• Manipulating large data sets using Excel and Qlikview
• Responsible for updating & maintaining data within corporate business systems and Microsoft Excel spreadsheets
• Answering incoming telephone calls and dealing with general customer queries
• Providing support to other areas within the department

Essential qualifications and experience

• At least three years’ experience in an administrative role
• Excellent all-round administrative skills
• Proficient in the use of standard software packages such as Word, Outlook and Excel
• A pleasant, caring and confident approach when dealing with telephone and email enquiries
• Ability to work on own initiative, with a confident and pro-active approach to tasks
• Excellent organisational and time management skills
• Flexible and creative approach to work
• Confident approach to lone working, with ability to process tasks unsupervised

The above-mentioned duties are neither exclusive nor exhaustive and the post holder may be required to carry out additional tasks to assist the organisation in carrying out its work efficiently.

Monday to Friday 37.5 hrs per week.

Temporary position July – December 2024 

Hybrid working will be available after training

?Competitive hourly rate

If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on or send us your CV to   or