Service Coordinator

Service Coordinator

One to One Personnel are delighted to working on behalf of our blue-chip manufacturing client based in Southend. Looking to recruit an experienced Service / Customer Service Coordinator.

The Role

Providing customers with first-class after-sales support via various communication methods including a telephone system, email and webchat.

Service Coordinators are responsible for the handling of customer enquiries regarding the repair and servicing of equipment. The team’s focus is on maximising Uptime offer to customers, and our Service coordinators are pivotal in the customer outputs of our repair process.

Responsible for the management of a range of administrative tasks, the team enables the movement of repairs through our various repair centres.

Duties

• Offering exceptional service to customers over the phone, managing both inbound and outbound calls.
• Managing multiple work streams including call management and various administrative tasks.
• Use of multiple applications to accurately record service requests, assessing priority levels and triaging accordingly.
• Responsible for courier arrangements and monitoring collection/delivery success.
• Coordinate and continually monitor the progress of each service request, working in collaboration with the Repair Centre and Up-Time Support Managers.
• Maintenance of accurate and up-to-date detailed case records on company ERP system.
• Providing customers with proactive and scheduled communication throughout the Service life cycle using various communication methods including email and webchat.
• To coordinate the supply and return of loan equipment within specified time sensitive targets.

Essential experience required

• Call Centre or Customer Service Experience (min 2 years)
• Clear verbal and written communication skills
• Flexibility
• Ability to work as part of a team
• Excellent attention to detail
• Problem solving skills
• Ability to multitask

Monday to Friday 40 hrs per week

Permanent position

Hybrid working will be available after a successful training period

Competitive salary

If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on or send us your CV to or