Service Design and Transition Manager

Job Title: Service Design and Transition Manager

Location: London, UK (Hybrid)

Are you curious, motivated, and forward-thinking? Join a leading Fintech company where you'll work on challenging and relevant issues in financial services and technology, within a team that values collaboration, innovation, and fun.

About the Team:

Join a small team ensuring that new or changed services are designed and supportable at Go-Live, representing EXTERNAL Clients, Service Management, and Operations.

Key Responsibilities:

• Service Design: Support design of new/changed services for external clients, including processes, systems, roles, resources, and suppliers.
• Transition Planning: Develop and maintain Service Transition Plans, ensuring all criteria are met.
• Governance & Readiness: Implement robust governance, ensure operational readiness, and manage risks.
• Stakeholder Management: Work closely with Project Managers, Operations Managers, and Clients for seamless transitions.
• Continuous Improvement: Review and update the Service Transition methodology.

What You Bring:

• Experience in IT change implementation and service transition within a global business.
• Strong project management skills, ideally with Prince 2/Agile methodologies.
• ITIL/Project Management certification.
• Excellent communication and organizational skills.
• Ability to manage diverse stakeholders and third-party delivery.
• Experience in transition management, infrastructure, and application service planning.

What We Offer:

• A multifaceted role with significant responsibility and opportunities.
• A modern, international work environment with a dedicated team.
• Professional education and personal development opportunities.
• Competitive salary, bonus, and benefits.
• Career development tools and resources.