Technical Service Desk Analyst

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis.

This role will be hybrid working.

Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle

Salary: £35,000 p.a + out of hours allowance and benefits

Working Hours: 37.5hrs between 7:30 – 22:00 (Shift work including weekends)

Certifications: ITIL Foundation, Microsoft (Desirable)

Responsibilities:

• Provide remote Technical Support with occasional customer visits

• Provide assistance by phone, email and/or using a ticket management system

• Update the internal knowledgebase with issue resolution details

• Mentor and assist junior team members

Skills & Experience

• Good communication, documentation and customer service skills

• Experience of supporting the following:

• Microsoft server operating systems

• Microsoft Exchange

• Microsoft Active Directory

• VMware and/or Microsoft Hyper-V (VMware preferred)

• Microsoft Office 365

• Veeam Backup & Replication

• Microsoft Windows Desktop Operating Systems

• Experience of working in a busy MSP environment

• Experience of configuring and supporting network devices such as Firewalls and Switches

• Good understanding of principles of ITIL Framework

Technologies & Experience

• Veeam Cloud Connect

• Microsoft Remote Desktop Services

• Citrix XenApp/XenDesktop

• Veritas (Symantec) Backup Exec

• Symantec Endpoint Protection

• Fortinet Firewalls

• HPE/Dell SANs

• HPE Server Hardware & Switches

• Office 365 Migrations

• N-Able RMM

• PowerShell scripting

• Citrix CCA

• Microsoft MCP

• Knowledge of iOS and Android devices