Trade Floor Support Engineer - Banking Exp Essential

• Trade Floor Support Engineer (2nd/3rd Line)
• London - Onsite 4 days per week
• 6 month contract
• Shifts fall between 07:00 - 22:30
• On call 1/7 weeks.
• Inside of IR35
• £300 per day

My client, a large Bank, is looking for a Trade Floor Support Engineer to help them on their trade floor with 2nd & 3rd line hardware & software queries.The ideal candidate will have extensive Trade Floor Support experience with Bloomberg, Reuters. There is an option to work OOH work.

Please note, this role is onsite 4 days per week.

Responsibilities:

• Hand on Support engineer to support business users via phone, Email, SNOW tickets and in person and complete all tickets within SLA, while managing user's expectations.
• Help onboard New Joiners and carryout ad-hoc desk moves as and when required
• Provide 1st -3rd Line Support with all Software and Hardware related issues
• Provide Market Data support
• Provide Mobile Device setup/support
• Carryout Desk moves (intraday and OOHS)
• Ad-hoc testing out of hours
• Liaise with 3rd party vendors to resolve issues.

Knowledge/Experience required

• Solid Trade Floor Support experience
• Experience supporting Market Data applications such as Bloomberg, Reuters in a Trading Floor environment
• Experience of mobile device support including iPhones and iPads
• Knowledge of using Microsoft SCCM Console is desirable
• Knowledge of using ServiceNow ticket system is highly desirable
• 2/3 years of FO application support experience within Rates/Credit/FX desks
• Exposure of working with traders and sales
• Desirable knowledge of any of the FO trading systems like Murex and/or ION

If you are available and interested please apply today!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.