Conflict Management in the Workplace
AHR Consultants
Exploring the causes of conflict and giving practical tools to help resolve it.
- Onsite
- 3 hours · Full-time
- 3 CPD points
- Tutor support
Great service
...the value of mediation in resolving disputes Know when to implement formal grievance procedures Course content Definitions, facts and figures What causes conflict and how to address it The signs and symptoms The manager’s role Individual responses to conflict Mediation First line
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