Average Travel Manager salary in Birmingham

Join our award-winning client as a Travel Operations Executive! If you're a good multi-tasker with exceptional attention to detail and the desire to ensure your customers experience their perfect trip, we'd love to hear from you! The successful candidate will play a key role in contributing to the smooth-running of the Operations department, with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to customers and maintaining professional working relationships with supplier partners. This is a fantastic opportunity for those with previous experience gained within the travel sector and our client can offer a competitive salary of £27k, a Mon-Fri working week and other great travel industry benefits. If this role is of interest to you, please contact us today for a confidential chat, or apply online. *Please note - this is a hybrid role with two/three days in our client's Birmingham city centre office and the remainder from home. Role of Travel Operations Executive: Control room allocations and release datesManage additional services and special requests relating to bookingsTimely completion of client flight requestsProvide high quality and timely communication, manifests and other documentation to all agents and suppliersAssist in writing accurate and articulate customer itinerariesArrange ticketing and boarding passes for all customersDispatch all travel documentation to customers on timeClose liaison with suppliers on quality control issuesConduct audit of loaded allotments and contracts data to assure accuracy in systemLiaise with and assist the Finance department with supplier invoicing when requiredAdopt company policies to resolve customer service issues, post and pre-sale Respond to customers enquiries whether by telephone or email Skills required for the role: Operations experience gained within a travel agency/tour ops environmentExcellent interpersonal communication skills and a high level of professionalismAn eye for a sale and ability to convert customer enquiries into confirmed bookingsStrong problem-solving capabilitiesA methodical and conscientious approach to all tasksExcellent organisation and time management skillsAttention to detail and a high level of numeracyA preparedness to work outside normal office hours If you’re interested in learning more about this Travel Operations Executive role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

We have a brand new and fantastic opportunity for a customer focused, travel industry professional to join the Aftersales team of a premium tour operator in Birmingham. This is a key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our client's customers and maintaining professional working relationships with their supplier partners. Previous travel industry experience is essential for this position, along with excellent verbal and written communication skills and the ability to build rapport with a wide range of customers. In return, our client can offer a hybrid Mon - Fri 9am - 5.30pm working week, with two Saturdays per month (you'll get a day off in the week) and a starting salary of £25k, plus excellent industry benefits. If this role is of interest to you, please contact us today for a confidential chat, or apply online. Role of Travel Aftersales Executive: Answer incoming customer phone calls and emails and take appropriate actionInput data into the reservation system platform to keep each existing customer record updatedLiaise with suppliers to fulfil the customer request - e.g. flight seats, airport assistanceWork with the Operations team to fulfil customer requests - e.g. extra hotel nights, dietary requirementsAdopt company policies to resolve customer service issues, post and pre-saleAny other duties that the company requires relating to the operational running of the businessDeliver on personal, departmental and company targets as set-out by Operations Manager Skills required for the role: Previous customer service and/or aftersales experience gained within the travel sectorA customer focussed approach and the drive to exceed the customers’ expectationsAbility to build rapport with a diverse range of customersProblem solving skills and ability to use initiative to resolve issuesAbility to work under pressure to deadlines and handle multiple ongoing tasksExcellent written and verbal communication skillsStrong organisation & time management skillsAttention to detail & high numeracy skills If you’re interested in learning more about this Travel Aftersales Executive role, please contact us for a confidential chat or press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Travel Operations Executive Base Salary £27,000 + Benefits Hybrid - Birmingham Our client is a well renowned tour operator who specialise in adventure and activity-based holidays. Due to continued growth, they are now recruiting for an Operations Executive who can in contribute to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to their customers and maintaining professional working relationships with their key suppliers. This role requires previous experience within the travel industry in a similar based role within operations, administration or support. The role is based on a hybrid basis - Birmingham Operations Travel Executive Responsibilities: Manage all services and special requests relating to bookings Timely completion of client flight requests Provide high quality and timely communication, manifests and other documentation to all agents and suppliers Arrange ticketing and boarding passes for all customers Dispatch all travel documentation to customers on time. Execute all communication in a clear and timely manner ensuring all administrative protocols are observed Close liaison with suppliers on quality control issues Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate Adopt company policies to resolve customer service issues, post and pre-sale Respond to customers enquiries whether by telephone or email Travel Operations Executive Experience Required: Previous operations or support experience within the travel industry is essential Excellent interpersonal communication skills; High level of professionalism; Ability to muti task in a fast-paced environment Attention to detail Travel Operations Executive Salary and Benefits Base Salary £27,000 22 days annual leave Travel discounts Hybrid working Pension To apply for this Travel Operations Executive role, please email your CV and a member of the team will be in contact to discuss the opportunity.