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Classroom Business Cpd courses

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  • Advanced Customer Service for the Public Sector

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 55 CPD points
    Advanced Customer Service for the Public Sector - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours Advanced Customer Service for the Public Sector …
    £468

  • Knowing Your Customer to Maximise Business Opportunities

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Hours Course Locations Know Your Customer London Know Your Customer Manchester Know Your Customer Nottingham Know Your Customer Birmingham Know Your Customer Bristol Know Your Customer Edinburgh Know Your Customer Leeds Know Your Customer - Timetable 9.30-10.00: Coffee and …
    £516

  • Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

    Practical Training for Professionals
    • 33 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    ...Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours Advanced Customer Service …
    £468

  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after …
    £516

  • Consistently Delivering Exceptional Service

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...exceptional customer service will build trust with those customers so they come back again and again, creating an enduring reputation for your brand and for you. By attending this Customer Service course you will learn the following skills: Achieving consistency in service delivery Service …
    £495

  • Effective Complaint Hnadling

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    ...the following: Business growth through increased customer retention and recommendations. Fewer unnecessary escalations to managers (and external regulators). Better reporting / categorisation of complaints. Fewer future complaints due to proactive product / service improvements. Uplifted …
    £495

  • Exceptional Service Skills for Technical People / Support - One Day Course

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...New service desk and helpdesk employees Experienced service desk and helpdesk employees seeking to enhance their skills Helpdesk managers, team leaders or supervisors who want to be able to teach their team members about best practice People seeking new opportunities in service desk …
    £495

  • Understanding Business Accounts

    Pitman Training Essex and Suffolk
    Online course with study materials and tutor support included.
    • Classroom
    • 10 hours · Part-time
    • 9 CPD points
    • Tutor support
    ...wish to start their own business, those looking for work as well as employees who wish to learn more about how to understand business accounts. This course has no prerequisites. If you’re keen to work in business and need to get a grasp of business-critical information then …
    £359

  • Winning More Business in the Final Meeting (2 day course)

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 11 CPD points
    • Tutor support
    ...interactive course uses role-plays and green-light thinking techniques to look for improvements within the delegates' areas of business. This Winning More Business in the Final Meeting (2 day course) course is available throughout the UK. CPD Value 11 Hours DAY 1 09:30 - 10:00 …
    £960

  • Professional Receptionist

    Hamilton Mercer
    • 24 enquiries
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Popular
    The receptionist is the face of the organisation and is therefore responsible for making an excellent first impression with guests and business partners who attend an organisation’s premises. Adopting a professional approach to this role will not only benefit your organisation but …
    £495

  • Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Overview

    Practical Training for Professionals
    • 14 enquiries
    • Classroom
    • Part-time
    • 3 CPD points
    • Tutor support
    This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring …
    £220

  • Professional Email Writing - One Day Course

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...difference between a hastily typed email and a carefully crafted message that gets the right response from recipients. Hamilton Mercer’s Service Methodologies™ help people to craft persuasive communications that don’t solely rely on ‘! High Importance’ flagging to encourage recipients …
    £495

  • Data Analysis with Microsoft Power BI - Introduction

    Infero Training Ltd
    Classroom based 1 day course with LIVE TRAINER with Post Course Support - Nationwide £248
    • 108 enquiries
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    ...Analysing Data with Microsoft Power BI. Course Content Lesson 1: Analysing Data with Self-Service BI Topic A: Data Analysis and Visualization for Business Intelligence Topic B: Self-Service BI with Microsoft Power BI Lesson 2: Connecting to Data Sources Topic A: Create Data Connections …
    £297.60

  • Dealing with Challenging People / Situations

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Popular
    To handle difficult customers or situations successfully, you must take the other person’s perception into account. The customer might not always be factually correct, but their perception is always their reality. Self-awareness and self-control are vital when it comes …
    £495

  • Professional Telephone Skills - One Day Course

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...to: Stand out from the competition when applying for new telephone-centric jobs Enhance your professional reputation among colleagues and customers Improve your ability to take on greater responsibilities in telephone-centric roles …
    £495

  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls. This …
    £516

  • ILM & CPD Executive Assistant PA Business Diploma

    Global PA Association
    Classroom based course with study materials, tutor support
    • 54 enquiries
    • Classroom
    • 3 days · Full-time
    • Certificate(s) included
    • 25 CPD points
    • Tutor support
    Great service
    Popular
    ...and Linked In ILM is recognised by 95% HR Leaders and in over 80 countries The EA Business Diploma consists of 9 Modules: EA Leadership & Business Management Understanding HR Finance in Business Marketing & Sales Fundamentals Management Skills & Crisis Management Wellbeing …
    £1,530

  • ISO 9001 Foundation - 1 Day Course

    SQR GROUP Ltd
    Face to Face and Online Course Available - CPD Approved
    • Classroom
    • 8 hours · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    ...Empowers staff with the knowledge to contribute to the organisation's continuous improvement and quality management. Helps businesses achieve higher customer satisfaction and operational efficiency. Why Choose SQR Group? With over 30 years of experience, SQR Group stands out as a …
    £400

  • Microsoft Excel Introduction with CPD Certificate - Nationwide

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support – All Level Introduction to Advance - Free PDF Certificate
    • 314 enquiries
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    ...that addresses Microsoft Certified Application Specialist (Microsoft Business Certification) skill sets. The Microsoft Certified Application Specialist program is for individuals who use Microsoft's business desktop software and who seek recognition for their expertise with specific …
    £237.60

  • Telephone Techniques - Incoming & Outgoing Calls

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone Techniques - Incoming & Outgoing Calls course is available throughou …
    £516

  • Maximising Appointments on the Telephone

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    Maximising Appointments on the Telephone - Overview This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates. This Maximising Appo …
    £516

  • Effective Delegation Skills

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    A person can only do so much. If you want to accomplish more – and create opportunities for others to expand their skills – you must learn to delegate effectively. Hamilton Mercer’s Delegation Methodologies™ help individuals to improve productivity, optimise efficiency, develop o …
    £495

  • Investor and Entrepreneur Skills

    Practical Training for Professionals
    • 10 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...and Customers. 16:00 - 16:30 Grooming to Increase Profitability and Marketability. 16:30 Summary & Action Plans Agreed Investor and Entrepreneur Skills - Benefits Why buying and selling a business is the fastest and safest route to wealth How to value a business How …
    £576

  • Generating New Business by Telephone

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Generating New Business by Telephone Nottingham Generating New Business by Telephone Birmingham Generating New Business by Telephone Bristol Generating New Business by Telephone Edinburgh Generating New Business by Telephone Leeds 09:30 - 10:00 Coffee & Course Objectives …
    £516

  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • 1 day · Part-time
    • 6 CPD points
    ...good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light. This customer care training …
    £468
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FAQs

Reed Courses advertises a large variety of Business courses which are delivered by a range of learning providers. The Business courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Business course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Business courses, you might also be interested in Customer service, Business administration and Business development. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Business courses, Reed Courses also has plenty of paid for online Business courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Business courses. Alternatively you'll be able to enrol on an online Business course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Business course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Business courses from a variety of learning providers.
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