Handling complaints (in health and social care)
Laser Learning
Online CPD short course for health and social care practitioners
- Online
- 0.7 hours · Self-paced
- Certificate(s) included
Great service
Everyone has a right to complain, it may sometimes feel unfair, but it’s important to put yourself in the shoes of the person who is unhappy. Even in the best care homes, things go wrong and people need to feel like they can complain so improvements can be made. Learn about types
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