Service Management Overview
Infrassistance Development Limited
Half Day, Classroom-based course, delivered virtually during lockdown
- Classroom
- 4 hours · Full-time
- Certificate(s) included
- Tutor support
...the concept of IT Service Management as described by ITIL and other frameworks. Areas in scope include: - the concept of a service - the concept of service management - the concept of service management processes - the roles of the service owner and service manager - the roles of
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