Call Centre Training
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Summary
- Reed Courses Certificate of Completion - Free
- Digital Certificate - £2.99
- Hard Copy Certificate - £9.99
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Overview
Step into the dynamic world of call centres, where every call is a new story and every client interaction is a chapter of experience. Our Call Centre Training course is your script to success, teaching you to weave words into satisfaction and challenges into triumphs. Begin your journey to become the voice that makes a difference.
The 'Call Centre Training' course offers an immersive journey into the heart of customer service excellence. Starting with an introduction to call centre operations, the course guides you through the essential traits of a successful call centre agent, including fostering positive agent-customer relationships and mastering telephone etiquette. You'll develop key communication skills, learn effective script and negotiation techniques, and discover how to manage difficult customers with ease.
The course also covers vital metrics for performance benchmarking and the latest trends in call centre technology. Each module is designed to empower you with the tools to excel in this fast-paced environment. Ready to transform your communication skills into a rewarding career?
Enroll now and become a call centre champion!
Learning Outcomes
After completing this course, you will be able to:
- Demonstrate proficiency in telephone etiquette and customer interaction.
- Employ effective communication and negotiation techniques.
- Handle challenging customer scenarios with confidence and professionalism.
- Understand and apply key call centre metrics for performance enhancement.
- Stay updated with the latest technologies and trends in call centre operations.
Certificates
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
Digital Certificate
Digital certificate - £2.99
Hard Copy Certificate
Hard copy certificate - £9.99
- Hardcopy Certificate for International Students: £14.99
- For students outside of the United Kingdom, this option ensures delivery of a high-quality, professionally printed certificate to your international address for only £14.99.
CPD
Curriculum
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Module 1 Introduction to Call Centre 13:52
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Module 2 Traits of a Call Centre Agent 13:07
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Module 3 Agent and Customer Relationship 15:02
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Module 4 Telephone Etiquettes 10:06
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Module 5 Communication Skills 13:15
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Module 6 Scripts and Negotiation Techniques 12:40
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Module 7 Managing Difficult Customers 09:06
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Module 8 Call Centre Metrics and Benchmarking 16:18
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Module 9 Call Centre Technology and Trends 13:49
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Order Your Certificate 01:00
Course media
Description
This Call Centre Training course is crafted to elevate your customer service skills to new heights. It delves into the nuances of customer-agent interactions, equipping you with the tools to handle a range of customer personalities and situations. The course emphasises the importance of effective communication, from the tone of your voice to the choice of words in scripting. Learn to negotiate successfully and manage difficult customers with tact and empathy. You'll also gain insights into using technology to streamline call centre operations, ensuring you stay ahead in the ever-evolving landscape of customer service.
Who is this course for?
- Aspiring Call Centre Agents seeking a comprehensive understanding of the role.
- Customer Service Representatives aiming to enhance their communication skills.
- Sales Professionals interested in refining their telephone negotiation techniques.
- Team Leaders and Supervisors in call centres looking to improve team performance.
- Professionals in customer-facing roles wishing to develop their customer service skills.
Requirements
All you need is a smart device, a reliable internet connection, and a basic command of English and you're good to go!
Career path
Upon completing this course successfully, you can broaden your career opportunities across multiple industries:
- Call Centre Agent (£18,000 - £25,000)
- Customer Service Representative (£20,000 - £30,000)
- Call Centre Team Leader (£25,000 - £35,000)
- Call Centre Manager (£30,000 - £45,000)
- Customer Relations Specialist (£22,000 - £32,000)
Questions and answers
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Provider
Study Booth is a premier e-Learning platform specialising in providing high-quality and engaging learning experiences. Our primary objective is to make education accessible to everyone, irrespective of their background or location. We have developed an intuitive and user-friendly interface to ensure a seamless learning journey for all students.
What sets us apart is our unwavering dedication to excellence and the pursuit of knowledge. We are driven by a shared vision of fostering a competent and educated world. We believe education should be immersive, engaging, and empowering. Our meticulously curated courses aim to ignite your passion for learning and equip you with the skills and expertise necessary for success in your chosen field.
Moreover, we recognise that individuals have different learning styles, which is why our courses cater to diverse preferences, offering a fulfilling and enriching experience for every learner. Whether you want to enhance your professional skill set, explore new subjects, or advance your career, Study Booth is here to support you at every step.
Join Study Booth today and start a journey of personal and professional growth!
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
