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Care training courses

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  • Outstanding Customer Service Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • Tutor support
    ...Skills Manchester Outstanding Customer Service Skills Nottingham Outstanding Customer Service Skills Birmingham Outstanding Customer Service Skills Bristol Outstanding Customer Service Skills Edinburgh Outstanding Customer Service Skills Leeds 09:30 - 10:00 Coffee & Introduction …
    £516

  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • 1 day · Part-time
    • 6 CPD points
    ...Hours Course Locations Customer Care - Incoming and Outgoing Calls London Customer Care - Incoming and Outgoing Calls Manchester Customer Care - Incoming and Outgoing Calls Nottingham Customer Care - Incoming and Outgoing Calls Birmingham Customer Care - Incoming and Outgoing Calls …
    £468

  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...workplace. This customer care training course is available throughout the UK. CPD Value 5.5 Hours Course Locations Customer Care London Customer Care Manchester Customer Care Nottingham Customer Care Birmingham Customer Care Bristol Customer Care Edinburgh Customer Care Leeds …
    £516

  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Manchester Excellent Customer Care - Incoming Calls Nottingham Excellent Customer Care - Incoming Calls Birmingham Excellent Customer Care - Incoming Calls Bristol Excellent Customer Care - Incoming Calls Edinburgh Excellent Customer Care - Incoming Calls Leeds 09:30 - 10:00 Coffee …
    £516

  • Customer Service Training

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...consistent quality of service Win and retain your customers’ confidence and trust This course will benefit those who are responsible for setting and / or delivering customer service. It provides a structured approach for understanding and then delivering customer service to a high standard …
    £354

  • Establishing Boundaries with Customers

    Hodos Training
    Classroom course to help you establish appropriate boundaries at work. Material, trainer support, final test included.
    • Onsite
    • 4 hours · Full-time
    • Tutor support
    ...in a customer service context? The importance of setting boundaries to maintain professionalism and customer satisfaction Personal space - maintaining appropriate physical and emotional distance Identifying and overcoming common challenges when setting boundaries with customers How …
    £865

  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...own good, bad and ugly experiences of customer care when they were the customer.) 10:30 - 11:00 The Hole in the Bucket Syndrome 11:00 - 11:15 The Value of Brands (What makes a good brand. A look at the strength of Company's Brand and what it stands for.) 11:15 - 12:00 Competitive …
    £516

  • Care Act Principle and Duties - INHOUSE COURSE

    Learning Connect
    • Classroom
    • 3 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    Great service
    ...principle and duties of the Care Act 2014 and information of the way to practice them in reality. Understanding of the vital content principles, and duties- of the Care Act 2014 Gain a precise knowledge of the differences in methods, criteria and approach that the Care Act 2014 brings Understand …
    £35

  • Grooming Excellence at Work

    Hodos Training
    Classroom course to help you elevate your professional image. Material, trainer support and final test included.
    • Onsite
    • 2 hours · Part-time
    • Tutor support
    ...Professional Image Course objectives: Creating a positive first impression is crucial in the field of customer service. This session, building on the principles taught in our ' Customer Service Fundamentals ' and ‘ Professional Excellence Fundamentals ’ courses, aims to provide participants …
    £620

  • Immediate Emergency Care: Fire & Rescue Services Level 3 Award

    Remote First Aid & Pre-hospital Training Ltd
    Full fac eto face training for UK FRS
    • Classroom
    • 5 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    ...UK Fire & Rescue Services. This nationally recognised First Responder on Scene – Immediate Emergency Care; is delivered over 5–days. Providing the key skills in Pre-Hospital Emergency Medicine Skills outlined at Level D as per the Faculty, Prehospital Care Royal College of Surgeons …
    £700

  • Person Centred Care Planning

    Learning Connect
    • Classroom
    • Part-time or full-time
    • 1 CPD point
    • Tutor support
    Great service
    ...tools The importance of the role of everyday rituals and routines The Care planning cycle Keeping the service user central Existing care services The purpose of the family Reaching an agreement Person Centred Care Planning in practice thereby Implementing and evaluating. Where Can I …
    £150

  • Airport Customer Services Professional Classroom Based

    Exodus Training and Recruitment
    3-Day Classroom based course, tutor support and final exam included
    • Classroom
    • 3 days · Part-time
    • Certificate(s) included
    • Tutor support
    ...Cancel check in Allocated seating Modify Seating Seating maps Customer product record Customer Links and History Reservations Applications Special Service Requests Frequent Travel Information Customer enquiries Customer Links and History Infant passengers E-tickets and updates * Day …
    £477

  • Care Act Principles and Duties

    Learning Connect
    • Classroom
    • Part-time or full-time
    • 1 CPD point
    • Tutor support
    Great service
    ...principle and duties of the Care Act 2014 and information of the way to practice them in reality. Who should attend The body of workers working in social care, health, housing, children's services, voluntary organisations, organisations providing care and support, local authorities …
    £150

  • Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Overview

    Practical Training for Professionals
    • 14 enquiries
    • Classroom
    • Part-time
    • 3 CPD points
    • Tutor support
    ...Trainer makes outgoing calls LIVE and delegates mark how well calls are handled. 16:15 - 16:30 Golden Rules For Achieving Excellent Customer Care (Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed Masterclass in Handling Incoming Telephone Calls …
    £220

  • Classroom Based Airport Customer Service Professional

    Exodus Training and Recruitment
    • New course!
    • Classroom
    • 1 day · Part-time
    ...Cancel check in Allocated seating Modify Seating Seating maps Customer product record Customer Links and History Reservations Applications Special Service Requests Frequent Travel Information Customer enquiries Customer Links and History Infant passengers E-tickets and updates. Course …
    £377

  • Care Act Essentials Training Course

    Reed Learning
    • Onsite
    • 1 day · Part-time or full-time
    • Tutor support
    Great service
    ...process for care and support needs. Understanding eligibility criteria and thresholds. Practical guidance on conducting comprehensive assessments. Person-Centred Care Planning: Principles of person-centred care and support planning. Collaborative approaches involving service users, families …
    Enquire for pricing

  • Care Business Workshops - Face - Face

    Dita Health and Social Care Consultancy Limited
    Care Business Setting UP
    • Classroom
    • 3 hours · Full-time
    • Certificate(s) included
    • Tutor support
    ...Agency Home Care Agency / Domiciliary Combined Temporary Staffing & Home Care Agency Supported Living Service Semi-Independent Living The workshops are developed by industry and business experts who understand the requirements of starting, running and growing your care business …
    £150

  • Level 3 Award in First Response Emergency Care (FREC3)

    CR Training Solutions (Scotland) Limited
    Classroom based course with study materials, tutor support and final exam included
    • Classroom
    • 5 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    ...for a range of roles in emergency care, such as: Event Medical Responder, Emergency Care Support Worker and more. What’s more, the QA Level 3 Certificate in First Response Emergency Care (RQF) also forms part of a progressive suite of pre-hospital care qualifications and allows progression …
    £477

  • Cultivating Cultural Awareness

    Hodos Training
    Classroom course to help you thrive in diverse cultural environments. Material, trainer support and final test included.
    • Onsite
    • Full-time
    • Tutor support
    ...challenging cultural stereotypes and biases Working effectively across cultures Cultural adaptation and flexibility with colleagues and customers Verbal and non-verbal communication across cultures Overcoming language barriers and common misunderstandings Best practices for communicating …
    £865

  • Customer Satisfaction as a Selling Tool

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care …
    £516

  • Basic Life Support - Level 2 (CSTF Refresher) - London

    Mandatory Training Group
    £39.99 per person inclusive of VAT
    • New course!
    • Classroom
    • 2 hours · Full-time
    • Certificate(s) included
    • 2 CPD points
    • Tutor support
    Great service
    ...Background, Assessment, Recommendation). Post-resuscitation care : Guidelines on providing care after resuscitation, addressing the patient's physical and emotional needs, and considering transferring to higher levels of care if necessary. This course is designed to give healthcare professionals …
    £39.99

  • Safeguarding Adult at Risk (Face to Face training)

    Learning Connect
    • Classroom
    • 3 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    Great service
    ...within a care home, home care agency, health or housing setting, volunteers, community groups, and clubs or those who wish to better understand on safeguarding individuals. This course is for managers, registered managers, newly appointed safeguarding leads and team leaders in care, health …
    £35

  • How to say 'No' and retain Customer Satisfaction

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...say 'No' and retain Customer Satisfaction London How to say 'No' and retain Customer Satisfaction Manchester How to say 'No' and retain Customer Satisfaction Nottingham How to say 'No' and retain Customer Satisfaction Birmingham How to say 'No' and retain Customer Satisfaction Bristol …
    £516

  • CSTF All-in-One-Day Mandatory Training Practical Course

    Mandatory Training Group
    £59.99 per person inclusive of VAT
    • New course!
    • Classroom
    • 8 hours · Full-time
    • Certificate(s) included
    • 8 CPD points
    • Tutor support
    Great service
    ...hours Accreditation - CPD Certification Service (CPDUK) Certification - Same-day CPD certification upon completion Certificate validity - 1 year Framework compliance - Complies with CSTF, Health Trust Europe (HTE), Crown Commercial Services (CCS) and the NHS Collaborative Procurement …
    £59.99

  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls. This Outgoing …
    £516
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FAQs

Reed Courses advertises a large variety of Care courses which are delivered by a range of learning providers. The Care courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Care course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Care courses, you might also be interested in Equality & diversity, Conflict management and Psychology. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Care courses, Reed Courses also has plenty of paid for online Care courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Care courses. Alternatively you'll be able to enrol on an online Care course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Care course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Care courses from a variety of learning providers.
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