Diploma in Customer Service - Level 5 CPD Accredited
Brentwood Open learning College
Certificate QLS Level 5 | *FREE PDF Certificate* |120 CPD Credits | **PR & Problem Solving Free Courses*
- 483 students
- Online
- 450 hours · Self-paced
- 60 CPD points
- Tutor support
...Unprofitable Customers This Customer Service unit covers the following topics: Dealing with Unprofitable Customers Customer Behaviour and Customer Behaviour Database Customer Value Analysis Change Unprofitable Customers into Profitable Customers Evaluating Your Customers’ Value, Segment
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