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    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    One person can only accomplish so much. To achieve more and provide opportunities for others to grow their skills, it's essential to delegate effectively. Hamilton Mercer’s Delegation Methodologies™ enable individuals to boost productivity, enhance efficiency, develop team member …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    Hastily trying to 'close complaints', hiding behind a complaints procedure', or viewing complaints as an "inconvenience" are sure-fire ways to frustrate customers. Hamilton Mercer’s Service Methodologies™ empower individuals to take ownership of complaints, adjust communication s …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Being assertive is essential to achieving desired outcomes, but assertiveness doesn’t come naturally to everyone. If you find it difficult to say ‘no’ or to make a persuasive case for a particular course of action then this course is for you. People who are assertive have high co …
    £495
    • 27 enquiries
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    A Professional Receptionist serves as the "face of the organisation," and their interactions with visitors and colleagues reflect the organisation's culture. Hamilton Mercer’s Methodologies™ enable receptionists to make a positive and welcoming impression while effectively managi …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    There is a significant difference between a quickly typed email and a thoughtfully composed message that elicits the desired response from recipients. Hamilton Mercer’s Service Methodologies™ assist individuals in crafting well-structured emails that are visually appealing and, m …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    How individuals conduct themselves on the telephone reflects an organisation’s professionalism. Hamilton Mercer’s Service Methodologies™ assist learners in enhancing their telephone etiquette and structuring their interactions, enabling them to lead conversations with confidence.
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    It's not only about what you say, but also how you say it. Effective communicators recognise this and excel in both verbal and non-verbal techniques. Hamilton Mercer’s Methodologies™ provide powerful strategies that help individuals increase their self-awareness, convey authentic …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    To handle difficult customers or situations successfully, you must take the other person’s perception into account. The customer might not always be factually correct, but their perception is always their reality. Self-awareness and self-control are vital when it comes to dealing …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    When we manage our time effectively, we accomplish more and enhance the quality of our work. This leads to a healthier work-life balance and better well-being. Hamilton Mercer’s Methodologies™ support individuals in getting organised, staying focused, increasing productivity, opt …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Customer service shouldn’t just be exceptional; it should be consistently exceptional. Delivering exceptional service will demonstrate a positive, determined, can-do approach that increases customer desire for your product or service. Delivering consistently exceptional customer …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    It takes more than technical know-how to work successfully on a helpdesk. Being organised, a strong communicator and having the ability to keep calm under pressure are all essential. If you work on a helpdesk, or if you’re pursuing helpdesk roles, this course will help you to dev …
    £495
  • Project Management Fundamentals

    Pitman Training Essex and Suffolk
    Classroom based workshop with study materials and reference tools included.
    • Classroom - Central London
    • 6 hours · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    This course will provide you with the knowledge and skills to manage the life cycle of a project in terms of defining what it is, planning each aspect, implementation, completion, and evaluation. If you're required to coordinate or manage projects, this course will arm you with t …
    £399
  • Microsoft Word - Intermediate

    Pitman Training Essex and Suffolk
    Online course with practical exercises, live tutor support and final exam included
    • Classroom - Central London
    • 34 hours · Part-time
    • 24 CPD points
    • Tutor support
    Pitman Training’s Microsoft Word course is designed to provide you with the essential skills you will need to become proficient in Word in a work environment, in as short a time as possible. Your studies will cover the basics – from starting Word to inputting text, saving documen …
    £499
  • Sage 50 Accounts Training Course

    Pitman Training Essex and Suffolk
    • 102 enquiries
    • Classroom - Central London
    • 30 hours · Part-time
    • 30 CPD points
    • Tutor support
    Gain the knowledge and confidence to record and carry out bookkeeping processes using Sage 50 Accounts in the workplace. Newly updated content for Making Tax Digital. Getting to grips with the latest version of Sage will help you impress potential employers and you’ll gain …
    £499
  • Effective Business Communication

    Pitman Training Essex and Suffolk
    Classroom based course with study materials included
    • Classroom - Central London
    • 6 hours · Part-time or full-time
    • 14 CPD points
    • Tutor support
    Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers. In this course over six modules you’ll begin by looking at the definition of effective business communication, the use of appropriate language and to …
    £399
  • Microsoft Excel - Intermediate

    Pitman Training Essex and Suffolk
    Online course with practical exercises, tutor support and final exam included.
    • 34 enquiries
    • Classroom - Central London
    • 34 hours · Part-time or full-time
    • 24 CPD points
    • Tutor support
    Flexible learning - home or centre study. Microsoft Excel is the world’s most popular spreadsheet program; learning how to use the software with Pitman Training shows that you’ve taken one of the best Excel courses available. Over 10 self-paced lessons - you will have the flexibi …
    £499
  • Sage 50 Payroll Training Course

    Pitman Training Essex and Suffolk
    Classroom based course with practical assignments and tutor support included.
    • 52 enquiries
    • Classroom - Central London
    • 30 hours · Part-time
    • 30 CPD points
    • Tutor support
    This practical course is great for anyone using Sage Payroll within the workplace. This 30 hour course walks you through best-practice methods of carrying out payroll processes, HMRC reporting and payments
    £499
  • Microsoft PowerPoint

    Pitman Training Essex and Suffolk
    • Classroom - Central London
    • 24 hours · Part-time
    • 24 CPD points
    • Tutor support
    Our Microsoft PowerPoint course will guide you step-by-step through this popular presentation software to help you create engaging, attractive presentations. This is a flexible programme of self-study, so you can fit your training around your current work and home commitments. Yo …
    £499
  • Introduction to Management

    Pitman Training Essex and Suffolk
    One-day workshop with study materials, tutor support and refreshments included.
    • 12 enquiries
    • Classroom - Central London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Introduction to Management is a one-day activity designed to support supervisors or managers who are newly appointed or who have had no formal training, to establish themselves, enhance credibility in their role and get results from their team.
    £399
  • CompTIA Cloud+ Technician Programme

    Pitman Training Essex and Suffolk
    Blended learning with tutor support
    • Classroom - Central London
    • 30 hours · Part-time
    • Professional certification
    • 30 CPD points
    • Tutor support
    The CompTIA Cloud+ course is designed for those that already have experience in the IT industry and who now wish to work in a Cloud Computing environment and need a technical understanding of cloud infrastructure and environment. CompTIA Cloud+ shows you have the expe …
    £399
  • Costing and Pricing - Finance for non-Financial Managers

    Pitman Training Essex and Suffolk
    Online course with study materials and tutor support included.
    • Classroom - Central London
    • 6 hours · Part-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    This is a very hands on, practical course in which we deal with real scenarios and help demystify some of the complexities around costing and pricing, so you get the best possible results. We help you see how to be really focused on working smarter to generate more profit.
    £299
  • Medical Secretary - Word Processing

    Pitman Training Essex and Suffolk
    Classroom based course with study materials, tutor support, exam and certification.
    • 10 enquiries
    • Classroom - Central London
    • 8 hours · Part-time or full-time
    • 8 CPD points
    • Tutor support
    Medical offices require a lot of admin. Get to grips with the finer workings of Word and you can go on and gain Pitman Training certification and include this on your CV.
    £399
  • Medical Terminology Qualification Programme

    Pitman Training Essex and Suffolk
    Online course with study materials, tutor support, exam and certification included.
    • 24 enquiries
    • Classroom - Central London
    • 45 hours · Part-time
    • Regulated qualification
    • Exam(s) included
    • 45 CPD points
    • Tutor support
    Learn commonly used medical terminology you will need to know to work effectively in medical administration job roles. Earn industry recognised qualifications to demonstrate your knowledge and boost your credentials when applying for sought after medical secretarial job roles.
    £599
  • Microsoft Access - Foundation Skills

    Pitman Training Essex and Suffolk
    Classroom based course with study materials, tutor support and final exam included.
    • Classroom - Central London
    • 22 hours · Part-time or full-time
    • 22 CPD points
    • Tutor support
    This course will teach you how to utilise Microsoft Access to its full potential, enabling you to design, manage and use this popular database software in a professional context.
    £499
  • HR Essentials - HR for non-HR Managers

    Pitman Training Essex and Suffolk
    Online course with study materials and tutor support included.
    • 10 enquiries
    • Classroom - Central London
    • 12 hours · Part-time
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    This course provides and excellent overview for non-HR managers with responsibility for people and teams. You will learn essential knowledge on areas such as recruiting new staff, employment contracts, salary processing, maternity rights and staff performance appraisals.
    £399

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