Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma
NextGen Learning
Level 5 QLS Endorsed Diploma + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
- 284 students
- Online
- 7.4 hours · Self-paced
- Certificate(s) included
- 150 CPD points
...Your Path through an Action Plan Module 01: Overview of Customer Relationship Management (CRM) Module 02: Basics of CRM Module 03: CRM Strategies & Approaches Module 04: Interpreting Data within CRM Module 05: Understanding CRM Databases Module 06: Enhancing Customer Connections &
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