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In-company Advanced Customer service courses

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  • Bitesize Learning Courses - Bespoke In-House Training

    Results Driven Group
    Bespoke in-house training
    • Onsite
    • 1 day · Part-time
    • Tutor support
    Bite-Sized In-House Training package - Results Driven Group Bite-sized learning sessions are short tools based, two-hour experiential learning sessions that are now being offered nationally across the UK and delivered in house for groups of 4 – 20 people per session onsite. As mo …
    £1,795

  • Customer Service Conflict Resolution

    Hodos Training
    Classroom course to help you turning conflict into opportunities for customer satisfaction and loyalty.
    • Onsite
    • 1 day · Full-time
    • Tutor support
    The objective of this course is to: Provide participants with an understanding of the common causes of customer conflicts. To equip participants with effective communication skills and techniques to diffuse difficult situations with customers. To teach participants how to identif …
    £1,410

  • Practical Sales Skills

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 12 hours · Full-time
    • Tutor support
    This one and a half day course has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales and those who have a lot of experience, as the content is flexible enough to adapt to su …
    £1,140

  • Introduction to Quality Management

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    Gain a competitive advantage by developing your employees' awareness of quality management principles The history of Quality Management, from a simple process of inspecting a sample of the finished product to Total Quality Management, has led to the development of essential p …
    £780

  • Account Management Skills

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; res …
    £780

  • Marketing Essentials

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    This one day training course, ‘Marketing Essentials’ covers the basics of marketing and is intended not only for people who are new to a marketing role, but just about anybody in the organisation. A basic understanding of the subject is particularly valuable to people in mana …
    £780

  • Handling Complaints Effectively

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    This one day course will help front-line staff to deal with complaints in a straight forward and effective way. Our approach takes attendees through a number of activities to suit all learning styles and to ensure that the lessons learned stick long after the course is over.
    £780

  • Body Language Training

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    This course sets out to develop attendee’s skills in understanding their own body language as well as being able to read the body language of others. If we can learn to identify and appreciate non-verbal clues, we can begin to improve our communication as a whole. This use of …
    £780

  • Business Etiquette and Conduct

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    This course has been developed to help ensure the people in your organisation are aware of the importance of meeting common workplace standards. Participants may not be aware how certain behaviours affect others within the organisation, and indeed how that affects the business …
    £780

  • Business Administration Course: In Person Training with Trainer

    KEYS TRAINING
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Our Business Administration Course is a dynamic, instructor-led programme designed to deliver essential administrative skills directly at your workplace. This course stands out by offering fully customisable content, tailored specifically to your organisation's needs. We work c …
    £775

  • Microsoft Excel Macros & VBA - In-company

    MS Office Training Ltd
    • Onsite
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Course Objectives At the end of this course you will be able to: Record and edit a Macro Assign macros to keyboard shortcuts, Quick Access Toolbar, Buttons and Shape objects. Use the Visual Basic Editor; change the properties of an object; add a module to a project; write the cod …
    £750

  • Microsoft Project Introduction - In-company

    MS Office Training Ltd
    Trainer led Live online classes and 1 year email support
    • Onsite
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Course Objectives At the end of this course you will be able to: Identify the components of the Microsoft Project environment Create a new project plan Create the project schedule Use different views to analyse the project plan Create, allocate and manage resources in a project p …
    £750

  • Microsoft Project Advanced - In-company

    MS Office Training Ltd
    Live online classes, Classroom or In Company/Bespoke based course with study materials and tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    Great service
    Course Objectives At the end of this course you will be able to: Manage project costs Consolidate and reuse project plan information Exchange project plan data with other applications Update a project plan Customise Project to meet specific requirements ' 1 year email support ser …
    £750

  • Microsoft Excel Introduction - In-company

    MS Office Training Ltd
    Trainer led Live online classes, Classroom or In Company/Bespoke based course with study materials, tutor support
    • 29 enquiries
    • Onsite
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Course Objectives This course aims to provide delegates with a foundation for Excel knowledge and skills. ' Customer Feedback Very professional and well mannered, fun and pleasant at the same time. I learnt a lot Carolina Foster - CNN Very helpful course. Would definitely take an …
    £650

  • Microsoft Excel Advanced - In-company

    MS Office Training Ltd
    Live online classes, Classroom or In Company/Bespoke based course with study materials and tutor support
    • 33 enquiries
    • Onsite
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Course Objectives At the end of this course you will be able to: Work with advanced lookup and reference functions Create macros to automate common tasks Use advanced techniques to analyse data Create PivotTables and PivotCharts Work with data validation tools Import and export d …
    £650

  • Microsoft Word Intermediate

    MS Office Training Ltd
    Live online classes, Classroom or In Company/Bespoke based course with study materials and tutor support
    • Onsite
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Course Objectives At the end of this course you will be able to: Customise tables and charts Customise formatting with styles and themes Modify pictures in a document Create customised graphic elements Insert content using Quick Parts Control text flow Use templates to automate d …
    £650

  • Microsoft Excel Intermediate - In-company

    MS Office Training Ltd
    Online or on-site course with 1 year tutor support and certificate
    • 17 enquiries
    • Onsite
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Course Objectives The goal of this course is to provide you with the knowledge required to use more advanced functions and formulas and work with various tools to analyse and present data in spreadsheets, such as sorting, filtering, applying conditional formatting and charting th …
    £650

  • Microsoft Powerpoint Introduction - In-company (now with live online classes)

    MS Office Training Ltd
    Trainer led Live online classes, Classroom or In Company/Bespoke based course with study materials, tutor support
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Course Objectives At the end of this course you will be able to: Identify the components of the PowerPoint interface Create slides Format text on slides Add and modify graphical objects to a presentation Work with tables in a presentation Add charts to a presentation Prep …
    £550

  • Microsoft Powerpoint Advanced - In-company

    MS Office Training Ltd
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Course Objectives At the end of this course you will be able to: Modify the PowerPoint environment Using Master View in order to customise a design template Add and customize SmartArt graphics Add animations and change its effect options Add action buttons to control the flow of …
    £550

  • Microsoft Word Introduction - In-company (now with live online classes)

    MS Office Training Ltd
    Trainer led Live online classes, Classroom or In Company/Bespoke based course with study materials, tutor support
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Course Objectives At the end of this course you will be able to: Identify and work with basic Word 2013 tools and features Edit text in a Word document Modify the appearance of text in a Word document Organise data in tables and lists Insert special characters and graphic …
    £550

  • English Grammar: Idioms, Synonyms, Metaphors & Similes

    Learndrive
    CPDQE Accredited | Instant Certification | Expert Guidance | Tutor Support Available | Online Validation
    • Onsite
    • 2 hours · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Welcome to our English Grammar Mastery Bundle! Explore the nuances of synonyms and antonyms, dive into the world of idioms, similes, and metaphors, and elevate your language skills. With this bundle, you'll express yourself with precision and creativity in both spoken and writt …
    £12

  • Essential Selling Skills On-Site

    Powercall Global Training
    Interactive trainer-led workshop with activities.
    • Onsite
    • 7 hours · Part-time
    • Certificate(s) included
    • Tutor support
    Our selling skills workshop equips attendees with the key techniques to open their sales interactions with maximum impact, to accelerate the building of trust and rapport with prospects, to establish clear value and to secure commitment in the most effective fashion. Attendees …
    Enquire for pricing

  • Teamwork and Collaboration

    Reed Business School
    • Onsite
    • Full-time
    • Tutor support
    Great service
    Teams are the basic unit for delivering work – and if your team, group or project-unit doesn’t gel there is often a reduction in quality, more bottlenecks, less innovation and reduced customer service. Ultimately, opportunities to deliver are lost. We use the innovative and uniqu …
    Enquire for pricing

  • Dealing with Difficult and Distressed Customers Professional Course

    Reed Business School
    Dealing with Difficult and Distressed Customers Professional Course
    • Onsite
    • 1 day · Part-time or full-time
    • Tutor support
    Great service
    The "Dealing with Difficult and Distressed Customers" course is designed to equip participants with the skills and strategies necessary to effectively handle challenging customer interactions. This course focuses on de-escalation techniques, empathetic communication, and conflict …
    Enquire for pricing

  • Telephone Techniques For Service Excellence Training Course

    Reed Business School
    Telephone Techniques For Service Excellence Training Course
    • Onsite
    • 1 day · Part-time or full-time
    • Tutor support
    Great service
    This course is designed to enhance participants' telephone communication skills, focusing on providing excellent customer service and ensuring positive interactions with callers. It equips individuals with the tools and techniques to deliver superior telephone service.
    Enquire for pricing
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Business, Business studies and New Manager. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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