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Customer service courses

Whether in an office or on a shop floor in retail, poor customer service can do irreparable damage to a business's reputation. This even applies to online interactions, with customers now expecting companies to deliver excellent customer via social media. In today's world, every employee - from call centre staff to business administration - is a brand ambassador. Our customer service training courses will arm you and your team with the skills to deliver consistently exceptional customer service, and the know-how to prevent the potential consequences of poor experiences.

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  • AI and the Digital Ecosystem - BCS Foundation Award

    Duco Digital
    Start Today! | Includes Exam | Free 1 year BCS Associate membership
    • New course!
    • Online
    • 50 hours · Self-paced
    • Professional certification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    Thinking about how AI can work as part of a digital transformation for an organisation? Maybe your senior managers, board or other stakeholders need a clear strategy to convince them about the need before they commit to investing in new technology and processes. A digital ecosyst …
    £550

  • Designing Artificial Intelligence Experiences - 5 Day Accelerator Course

    Experience Haus
    Five day in-person course from our studio in Shoreditch
    • Classroom
    • 5 days · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Popular
    How do you build innovative use cases for A.I.? And how do you prepare the necessary data? Who's needed to make all of this happen? And how do you even kickstart an A.I. project? Future proof your design career with this five-day immersive course that blends cutting-edge A.I. tec …
    £750

  • Become a Quality Assurer: The Ultimate Job Ready Programme

    Janets
    2 Regulated + 18 CPD Courses | 2 Regulated Hardcopy & 18 CPD PDF Certificates with Assessment & Tutor Support Included
    • Online
    • 300 hours · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • 320 CPD points
    • Tutor support
    • Job guarantee programme
    Great service
    The Quality Assurer Bundle is a comprehensive training program designed to equip individuals with the skills and knowledge needed to excel in quality assurance and related fields. This bundle covers a wide range of topics, including assessing vocational achievement, internal qual …
    £999

  • Accredited CSSC Lean Six Sigma Black Belt (exam included with retake) – 6 Months Access

    Hudson
    Certified by the Council for Six Sigma Certification (CSSC)
    • Online
    • 157 hours · Self-paced
    • Professional certification
    • Certificate(s) included
    Great service
    Key Points Provided by a CSSC Accredited Training Organisation (ATO): Hudson Exam fee included to sit the official CSSC exam and gain your certification from the Council for Six Sigma Certification (CSSC) Exam retake in the event you fail the exam on the first attempt We give you …
    £659

  • Become a Qualified Teaching Assistant: The Ultimate Job Ready Programme

    Janets
    Mid-Month Sale (was 1599) | 2 Regulated + 18 CPD Courses | Job Market Analysis | Portfolio, CV & Enrolment Letter
    • Online
    • 3 months · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • 250 CPD points
    • Tutor support
    • Job guarantee programme
    Great service
    Earn Up To £50,000-£70,000 in 3 Months! The gap between supply and demand for Teaching skills is widening as we speak! The statistics are insane! In the next decade, the Teaching industry will have a million more job openings than now in the UK alone, with an average s …
    £999

  • Professional Excellence Fundamentals

    Hodos Training
    Classroom course for up to 15 people. Material, trainer support and final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    Professional Excellence Fundamentals Course objectives: The objective of this course is to help participants develop essential skills for providing excellent customer service and projecting a professional image. Throughout the course, participants will learn how to genuinely and …
    £760

  • Grooming Excellence at Work

    Hodos Training
    Classroom course to help you elevate your professional image. Material, trainer support and final test included.
    • Onsite
    • 2 hours · Part-time
    • Tutor support
    Grooming Excellence Elevating Your Professional Image Course objectives: Creating a positive first impression is crucial in the field of customer service. This session, building on the principles taught in our ' Customer Service Fundamentals ' and ‘ Professional Excellence Fundam …
    £620

  • Establishing Boundaries with Customers

    Hodos Training
    Classroom course to help you establish appropriate boundaries at work. Material, trainer support, final test included.
    • Onsite
    • 4 hours · Full-time
    • Tutor support
    Establishing Boundaries with Customers Course objectives: The objective of this course is to equip participants with the skills and techniques necessary to establish and maintain healthy boundaries with customers, promoting professionalism and ensuring a positive customer experie …
    £865

  • Cultivating Cultural Awareness

    Hodos Training
    Classroom course to help you thrive in diverse cultural environments. Material, trainer support and final test included.
    • Onsite
    • Full-time
    • Tutor support
    This one-day course is designed to equip participants with the knowledge, skills, and attitudes necessary to navigate and thrive in diverse cultural environments. Through a combination of theory, practical exercises, and real-world case studies, participants will develop a deeper …
    £865

  • Business Phone and Email Etiquette

    Hodos Training
    Classroom course to help you learn about phone and email etiquette. Material, trainer support, final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    This 'Business Phone and Email Etiquette' course is designed to equip participants with the essential skills and best practices for professional communication via phone and email. Through interactive exercises, practical tips, and real-world examples, participants will learn how …
    £760

  • Six Sigma Lean Black Belt

    4th Earth Ltd
    Six Sigma Lean Black Belt
    • Online
    • 2 weeks · Self-paced
    • Professional certification
    • Certificate(s) included
    Learn all the key skills associated with Lean and Six Sigma as well as how to apply the solutions you generate through learning change management skills. This online Lean Six Sigma Black Belt course is designed to enable you to solve problems permanently in any industry or functi …
    £570

  • Certificate in Marketing Level 3

    Oxford Home Study College
    Get EBMA Certificate 100% online | Learn online anywhere, anytime | Tutor support throughout the Course
    • Online
    • 200 hours · Self-paced
    • University - Undergraduate
    • Tutor support
    Great service
    Certificate in Marketing Level 3 Welcome to the Certificate in Marketing Level 3 programme, designed to provide foundational knowledge and skills in the dynamic field of marketing. This certificate equips learners with essential insights into marketing principles and strategies, …
    £500

  • Level 3 Diploma in Business and Management

    Inspire London College Ltd
    Business Management Level 3 Diploma by (OTHM), Ofqual Regulated Qualification, Online Self-paced
    • Online
    • 6 months · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    Great service
    Level 3 Diploma in Business and Management (OTHM), Ofqual Regulated Qualification, 24/7 Tutor Support, Assignment based Assessment included. Are you aspiring to kickstart a successful career in business management? If so, the Level 3 Diploma in Business Management (OTHM) presents …
    £699

  • Advanced Diploma in Business Administration (EBMA Diploma)

    Oxford Home Study College
    EBMA Qualification 100% online | Learn online anywhere, anytime | Tutor support throughout the Course
    • Online
    • 950 hours · Self-paced
    • University - Undergraduate
    • Tutor support
    Great service
    Advanced Diploma in Business Administration Level 7 The Advanced Diploma in Business Administration Level 7 is an intensive and advanced programme designed to equip learners with the highest level of knowledge and skills required for leadership roles in business administration. T …
    £850

  • Certificate in Business Administration Level 3

    Oxford Home Study College
    EBMA Certificate 100% online | Learn online anywhere, anytime | Tutor support throughout the Course
    • Online
    • 200 hours · Self-paced
    • University - Undergraduate
    • Tutor support
    Great service
    Certificate in Business Administration Level 3 The Certificate in Business Administration Level 3 is a foundational programme designed to provide learners with essential knowledge and skills in business administration. This course covers key aspects of administrative management, …
    £500

  • IOSCM Level 3 Award in Introduction to Supply Chain Management

    IOSCM
    Regulated qualification studied flexibly online with tutor support. Self-paced assessments (no exams required).
    • Online
    • 3 months · Self-paced
    • Regulated qualification
    • Certificate(s) included
    • Tutor support
    Great service
    Guarantee success with the Institute of Supply Chain Management. With our unrivalled support network, we offer every learner much more than just a qualification; we provide a platform for growing, learning, and progressing as an industry professional. The Institute of Supply Chai …
    £978

  • ONLINE Customer Service Fundamentals

    Hodos Training
    Virtual course to help you learn the principles of customer service. Material, trainer support and final test included
    • Online
    • 3 hours · Part-time
    • Tutor support
    What is excellent customer service? Excellent customer service goes beyond simply following the most effective methods, like respecting customers' time, staying positive, and providing helpful expertise. It also means consistently going above and beyond customers' expectations, …
    £630

  • QUALIFI Level 3 Diploma in Hospitality and Tourism Management

    School of Business & Technology London
    Distance/Blended learning |Assignment based Assessments | Self paced course | Study materials available
    • Online
    • 12 months · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    The Level 3 Diploma in Hospitality and Tourism Management is designed to promote both academic and professional growth in hospitality and tourism managers, enabling learners to realise their potential and contribute to the advancement of organisations in the hospitality and touri …
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    £780.35 £1,560.70

  • Managing and Influencing Stakeholders - CQI/IRCA Professional Qualification

    TPT Consultancy & Training Ltd
    Fully online course, CQI approved
    • Online
    • 3 hours · Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    Great service
    This CQI certified PT209: Managing and Influencing Stakeholders course will provide practical skills development in influencing and managing stakeholders. Learners will leave the course with the capability to effectively apply a range of tools and techniques when working with cus …
    £900

  • Managing Supply Chains eCourse - CQI/IRCA Professional Qualification

    TPT Consultancy & Training Ltd
    Fully online course, CQI approved
    • Online
    • 3 days · Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    Great service
    This CQI approved PT206: Managing Supply Chains course is aimed at learners who wish to develop practical skills in the context of managing supply chains. Learners will leave the course with the capability to explain to others how supply chain requirements relevant to their organ …
    £900

  • Level 3 Assessor Training Qualification - CAVA or A1 Assessor Training - Job Ready Program

    Academy for Health & Fitness
    Ofqual Regulated Qualification with Job Ready Program|100% Online Course| FREE Certificate, Assessment | Expert Support
    • Online
    • 84 hours · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    • Job guarantee programme
    Great service
    ***Note: Offer is Valid for the First 10 Learners Only*** With over 900,000 vocational assessments conducted annually in the UK, certified assessors are in high demand. Qualified assessors can earn up to £30,000 annually, offering financial stability and growth potential. Ou …
    £899

  • Level 5 Diploma in Education and Training (DET - Previously DTLLS) - Job Ready Program

    Academy for Health & Fitness
    Ofqual Regulated Qualification with Job Ready Program|100% Online Course| FREE Certificate, Assessment | Expert Support
    • Online
    • 360 hours · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    • Job guarantee programme
    Great service
    ***Note: Offer is Valid for the First 10 Learners Only*** DET: Level 5 Diploma in Education and Training (RQF) Are you passionate about teaching? Would you like to pursue a career in the education sector? If the answer is yes, the Focus Awards Level 5 Diploma in Education and Tra …
    £999

  • Level 4 Award Internal Verifier, IV, IQA - Job Ready Program with Money Back Guarantee

    Academy for Health & Fitness
    Ofqual Regulated Qualification with Job Ready Program|100% Online Course| FREE Certificate, Assessment | Expert Support
    • Online
    • 90 hours · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    • Job guarantee programme
    Great service
    ***Note: Offer is Valid for the First 10 Learners Only*** In the modern world, education and training standards are constantly evolving. This Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) course is a vital tool for professionals who w …
    £999

  • OTHM Level 3 Diploma in Business Management

    School of Business & Technology London
    Online learning | Self Paced Course | Study Materials |Tutor Support | Flexible Payment Plan | All Inclusive Fees
    • Online
    • 12 months · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    Great service
    The primary aim of the OTHM Level 3 Diploma in Business Management is to offer learners a comprehensive grasp of how businesses operate and are organised. This qualification is designed to equip learners with the foundational knowledge, comprehension, and skills relevant to vario …
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    £780.35 £1,560.70

  • Level 2 Diploma in Care

    London College of Professional Studies
    Tutor support , Library access, complete portal with study notes, Ofqual regualted
    • Online
    • 6 months · Self-paced
    • Regulated qualification
    • Tutor support
    • Job guarantee programme
    Great service
    Popular
    The Level 2 Diploma in Care is a vocational qualification that is intended to provide learners with the fundamental information and skills needed for entry-level work in the care sector. This diploma is designed to educate people for roles that entail giving care and assistance t …
    Save 6%
    £750 £800
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Retail, Sales management and Retail management. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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