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Intermediate HR courses (Human Resources training)

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  • Managing difficult people Professional Training Course

    Reed Business School
    Managing difficult people
    • Onsite
    • 2 days · Full-time
    • Tutor support
    Great service
    Dealing with difficult people is a challenge that can consume your time, energy and resources. To avoid this you need a management strategy that helps you deal effectively with the problem behaviour, and helps individuals become cooperative and productive members of the team. Thi …
    Enquire for pricing
  • ILM & CPD Executive PA Business Diploma Classroom

    Global PA Association
    Classroom based course with study materials, tutor support
    • 57 enquiries
    • Classroom
    • 3 days · Full-time
    • Certificate(s) included
    • 25 CPD points
    • Tutor support
    Great service
    The Global PA Business Diploma has been designed for Executive Assistants, Executive PAs, Personal Assistants, Office Managers, Team Assistants who wish to advance their business and management skills and capabilities to become a proactive contributor at Senior Management level T …
    Save 41%
    £900 £1,530
  • Customer Service Conflict Resolution

    Hodos Training
    Classroom course to help you turning conflict into opportunities for customer satisfaction and loyalty.
    • Onsite
    • 1 day · Full-time
    • Tutor support
    The objective of this course is to: Provide participants with an understanding of the common causes of customer conflicts. To equip participants with effective communication skills and techniques to diffuse difficult situations with customers. To teach participants how to identif …
    £1,410
  • Mentoring Training Classroom CPD Accredited

    Powercall Global Training
    Become a first class mentor with a thorough grasp of the Guiding Principles that underpin effective Mentoring Skills
    • 13 enquiries
    • Classroom
    • 4 hours · Part-time
    • 4 CPD points
    • Tutor support
    With industry-leading training techniques and standards, this mentoring skills course aims to help you become a first-class mentor. We know that acting as a mentor isn’t the easiest role in the world. It can be difficult to verbalise the vast libraries of knowledge you have store …
    £420
    • Onsite
    • 3 hours · Part-time
    • 3 CPD points
    • Tutor support
    With industry-leading training techniques and standards, this course aims to help you become a first-class mentor. We know that acting as a mentor isn’t the easiest role in the world. It can be difficult to verbalise the vast libraries of knowledge you have stored over many y …
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  • Team Development and Motivation

    AHR Consultants
    This course will explore the latest research on what makes high performance teams.
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    This one day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will explore the latest research on what makes high performance teams and how we can apply this understanding to identify practical actions you can put in place to motivat …
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  • Attendance Management

    AHR Consultants
    This course covers how to deal with frequent short and long-term absences linking into a potentially fair dismissal.
    • Onsite
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Great service
    This one day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will help you to understand the many reasons for absence, appreciate the impact these have on work and your team and the risks and issues associated with attendance manage …
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  • Capability Management

    AHR Consultants
    This course supports managers in building an effective performance management process.
    • Onsite
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    Great service
    This half day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It supports managers in building an effective performance management process including; learning how to address under performance informally in the first instance, linking b …
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  • Delivering Excellent Customer Service

    AHR Consultants
    This course explores the concept of remarkable customer service and what makes it stand out from the crowd.
    • 11 enquiries
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    This one day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will review the benefits of effective customer service, explore your customers’ expectations and identify the key actions to deliver them consistently at every stage of th …
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  • Performance Appraisals

    AHR Consultants
    An understanding of what appraisals aim to achieve with practical advice and tools.
    • Onsite
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    Great service
    This half day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will support you in building an effective management process and gives you practical tools to do the job well.
    Enquire for pricing
  • Effective Presentation Skills

    AHR Consultants
    What makes a good and bad presentation? Gain the skills to present with confidence.
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    This one day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will look at how to manage nerves, how to engage your audience and handle their questions so you create and deliver presentations with greater confidence and impact.
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  • Conflict Management in the Workplace

    AHR Consultants
    Exploring the causes of conflict and giving practical tools to help resolve it.
    • Onsite
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    Great service
    This half day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will enable you to recognise conflict in the workplace and have strategies to address various scenarios.
    Enquire for pricing
  • Difficult Conversations

    AHR Consultants
    Identify when to have a difficult conversation and the tools you need do it right.
    • Onsite
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    Great service
    This half day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will explain how difficult conversations are integral to your people management strategy. By the end of the course you will understand how to plan a difficult conversatio …
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  • Resilience and Wellbeing

    AHR Consultants
    Develop the tools and techniques to increase personal resilience and enhance wellbeing.
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    This one day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will help you identify the pressures, increase your personal resilience and develop an action plan to enhance your wellbeing.
    Enquire for pricing
  • Managing Equality and Discrimination

    AHR Consultants
    Manage equality and discrimination in today’s challenging diverse workplace.
    • Onsite
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    Great service
    This half day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will explain your obligations under the Equality Act 2010 when managing people. By the end of the course you will understand how people may harass or discriminate against …
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  • Coaching Skills for Managers

    AHR Consultants
    Explores models of coaching and identifes when and how to use them.
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    This one day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will give you an understanding of the different models of coaching and will help you to identify how and when to use them to enhance your leadership style. By the end of t …
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  • Managing Investigations

    AHR Consultants
    Gives practical and essential skills to be able to undertake thorough investigations.
    • Onsite
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Great service
    This one day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It takes you through a real-life case from start to finish and gives you practical skills to be able to undertake thorough investigations. It will enable you to decide what t …
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  • Managing Disciplinary Procedures

    AHR Consultants
    Manage a formal disciplinary process within the legal framework.
    • Onsite
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Great service
    This one day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will help you to understand what should happen prior to invoking the formal disciplinary procedure and the risks and issues associated with formal disciplinary procedures. …
    Enquire for pricing
  • Managing Grievances in the Workplace

    AHR Consultants
    Managers must take employee complaints seriously, but aren’t always easy to recognise
    • Onsite
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    Great service
    This half day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will enable you to know when to implement formal grievance procedures. By the end of the course you will be able to mitigate the risks/issues associated with grievance co …
    Enquire for pricing
  • Assertiveness and Influencing

    AHR Consultants
    Increase the awareness of your impact at work and explore how to maximise it.
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    This one day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). By the end of the course you will be able to use a variety of tools which will strengthen your self-awareness, know how to maximise your impact when communicating with others …
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  • Recruitment and Selection

    AHR Consultants
    People are your most important resource and getting the right people is essential.
    • Onsite
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Great service
    This one day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will take you through the full recruitment and selection process from defining your requirements to the legal requirements of making an offer of employment and the risks a …
    Enquire for pricing
  • Essential Management Skills

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    Every day, managers solve difficult problems, turn organisations around, and achieve astonishing performance. To be successful, every organisation needs good managers.
    £780
  • Managing a Virtual Team

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    This one day training course will provide attendees with the tools and techniques to overcome the challenges of a virtual manager. They will be provided with practical tips to help them lead effectively, communicate successfully, and consequently increase the performance of the …
    £780
  • Train the Trainer 3 Day Course

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and tutor support
    • 10 enquiries
    • Onsite
    • 3 days · Full-time
    • Tutor support
    A motivated and competent trainer can mean the difference between success and failure for your organisation. Knowledge and expertise in a subject are not enough to ensure training is effective. Anyone who is training in your organisation has a huge influence on the success of …
    £1,800
  • Coaching Skills at Work

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    Coaching skills have become an important tool in the armoury of great leaders and people that work with developing others, as they encourage empowerment and self-belief. This one day course solidifies that approach and puts structure and clarity around coaching behaviours, whil …
    £780

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