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    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    It takes more than technical know-how to work successfully on a helpdesk. Being organised, a strong communicator and having the ability to keep calm under pressure are all essential. If you work on a helpdesk, or if you’re pursuing helpdesk roles, this course will help you to dev …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    There is a significant difference between a quickly typed email and a thoughtfully composed message that elicits the desired response from recipients. Hamilton Mercer’s Service Methodologies™ assist individuals in crafting well-structured emails that are visually appealing and, m …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    How individuals conduct themselves on the telephone reflects an organisation’s professionalism. Hamilton Mercer’s Service Methodologies™ assist learners in enhancing their telephone etiquette and structuring their interactions, enabling them to lead conversations with confidence.
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...Prioritise tasks based on their ‘importance’, ‘urgency’ and ‘significance’. Manage a variety of ‘planned’ and ‘unplanned’ tasks. Remain focused in office and hybrid working environments. Quickly assess the suitability of ad-hoc requests and manage expectations assertively. Return on Investment …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Being assertive is essential to achieving desired outcomes, but assertiveness doesn’t come naturally to everyone. If you find it difficult to say ‘no’ or to make a persuasive case for a particular course of action then this course is for you. People who are assertive have high co …
    £495
    • 27 enquiries
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    A Professional Receptionist serves as the "face of the organisation," and their interactions with visitors and colleagues reflect the organisation's culture. Hamilton Mercer’s Methodologies™ enable receptionists to make a positive and welcoming impression while effectively managi …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Customer service shouldn’t just be exceptional; it should be consistently exceptional. Delivering exceptional service will demonstrate a positive, determined, can-do approach that increases customer desire for your product or service. Delivering consistently exceptional customer …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    It's not only about what you say, but also how you say it. Effective communicators recognise this and excel in both verbal and non-verbal techniques. Hamilton Mercer’s Methodologies™ provide powerful strategies that help individuals increase their self-awareness, convey authentic …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    To handle difficult customers or situations successfully, you must take the other person’s perception into account. The customer might not always be factually correct, but their perception is always their reality. Self-awareness and self-control are vital when it comes to dealing …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    ...designed for individuals at any experience level or seniority who need to delegate tasks and projects to others. It is suitable for both office-based and remote working environments. Learners do not require any prior qualifications to enrol on this Effective Delegation Skills Course …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    Hastily trying to 'close complaints', hiding behind a complaints procedure', or viewing complaints as an "inconvenience" are sure-fire ways to frustrate customers. Hamilton Mercer’s Service Methodologies™ empower individuals to take ownership of complaints, adjust communication s …
    £495
  • CPD The Executive PA Manager

    Global PA Association
    Classroom based course with training materials and tutor support
    • 46 enquiries
    • Classroom - Central London
    • 1 day · Part-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    Do you wish to know how you can develop your Executive PA potential into Management? Research shows that the role of PAs, Executive PAs and Executive Assistants is now 60% managerial plus As technology has advanced PAs are taking on more responsibility on behalf of their Manager …
    £425
  • CPD The Strategic Business Support PA

    Global PA Association
    Classroom based course, tutor support CPD ILM
    • 12 enquiries
    • Classroom - Central London
    • 7 hours · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    ...and complete the other days at a later date or online. The programme is recognised by the ILM (City & Guilds Group), the CPD Standards Office and by Birkbeck, University of London. Topics covered on Day 1 include: Managing your Manager, Organisational Efficiency, Time Management …
    £425
  • ILM & CPD Executive PA Business Diploma Classroom

    Global PA Association
    Classroom based course with study materials, tutor support
    • 55 enquiries
    • Classroom - Central London
    • 3 days · Full-time
    • Certificate(s) included
    • 25 CPD points
    • Tutor support
    Great service
    The Global PA Business Diploma has been designed for Executive Assistants, Executive PAs, Personal Assistants, Office Managers, Team Assistants who wish to advance their business and management skills and capabilities to become a proactive contributor at Senior Management …
    £1,530
  • CPD Executive PA Communication Masterclass

    Global PA Association
    Classroom based course with tutor support
    • 16 enquiries
    • Classroom - Central London
    • 7 hours · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    Do you wish to start a career as an Executive PA or do you want to become a more comprehensive Executive PA, skilled in effective communication and feeling confident? We can assist you with this. Global PA Training Academy are world leaders in the training and development of PAs, …
    £425
  • CPD Executive PA Evolving Role Classroom

    Global PA Association
    Classroom based course with tutor support
    • Classroom - Central London
    • 7 hours · Part-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    The Evolving Executive Assistant Masterclass - Staying Visible & Relevant in a Digital Working World The focus of this 1 Day Masterclass is how to stay visible and relevant in the 'New Tech Business World' and showcase your skillset to increase your value and presence at work …
    £425
  • Microsoft Excel - Intermediate

    Pitman Training Essex and Suffolk
    Online course with practical exercises, tutor support and final exam included.
    • 34 enquiries
    • Classroom - Central London
    • 34 hours · Part-time or full-time
    • 24 CPD points
    • Tutor support
    ...a more user-friendly way. There are no course pre-requisites. Excel is utilised across a vast range of careers. Common areas are Office Administration, PA and finances roles such as Bookkeeping, Finance Assistant. Having completed your Microsoft Excel course, you could add …
    £479
  • Microsoft Word - Intermediate

    Pitman Training Essex and Suffolk
    Online course with practical exercises, live tutor support and final exam included
    • Classroom - Central London
    • 34 hours · Part-time
    • 24 CPD points
    • Tutor support
    ...This course is suitable for beginners and is ideal for anyone who works, or aspires to, work in an office environment. For example those working in roles such as Admin Assistant, Office Administrator, Secretary, PA, EA or VA would find this course extremely valuable. There are no …
    £479
  • Sage 50 Accounts Training Course

    Pitman Training Essex and Suffolk
    • 102 enquiries
    • Classroom - Central London
    • 30 hours · Part-time
    • 30 CPD points
    • Tutor support
    Gain the knowledge and confidence to record and carry out bookkeeping processes using Sage 50 Accounts in the workplace. Newly updated content for Making Tax Digital. Getting to grips with the latest version of Sage will help you impress potential employers and you’ll gain …
    £499
  • Sage 50 Payroll Training Course

    Pitman Training Essex and Suffolk
    Classroom based course with practical assignments and tutor support included.
    • 52 enquiries
    • Classroom - Central London
    • 30 hours · Part-time
    • 30 CPD points
    • Tutor support
    This practical course is great for anyone using Sage Payroll within the workplace. This 30 hour course walks you through best-practice methods of carrying out payroll processes, HMRC reporting and payments
    £499
  • Microsoft PowerPoint

    Pitman Training Essex and Suffolk
    • Classroom - Central London
    • 24 hours · Part-time
    • 24 CPD points
    • Tutor support
    ...PowerPoint course is suitable for those looking for a beginner level introduction to this popular presentation software. Many PAs, EAs, VAs, Office Managers utilise this software in their roles and obviously it’s the perfect course for anyone who wants to create interesting and engaging …
    £479
  • Effective Business Communication

    Pitman Training Essex and Suffolk
    Classroom based course with study materials included
    • Classroom - Central London
    • 6 hours · Part-time or full-time
    • 14 CPD points
    • Tutor support
    ...online communications which include video conferencing, online presentations and audio conferencing. If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis. This course will ensure you …
    £399
  • CompTIA Cloud+ Technician Programme

    Pitman Training Essex and Suffolk
    Blended learning with tutor support
    • Classroom - Central London
    • 30 hours · Part-time
    • Professional certification
    • 30 CPD points
    • Tutor support
    The CompTIA Cloud+ course is designed for those that already have experience in the IT industry and who now wish to work in a Cloud Computing environment and need a technical understanding of cloud infrastructure and environment. CompTIA Cloud+ shows you have the expe …
    £399
  • HR Essentials - HR for non-HR Managers

    Pitman Training Essex and Suffolk
    Online course with study materials and tutor support included.
    • 10 enquiries
    • Classroom - Central London
    • 12 hours · Part-time
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    This course provides and excellent overview for non-HR managers with responsibility for people and teams. You will learn essential knowledge on areas such as recruiting new staff, employment contracts, salary processing, maternity rights and staff performance appraisals.
    £399
  • CompTIA Project+ Project Management Course

    Pitman Training Essex and Suffolk
    Online course with study materials, tutor support and certification included
    • 12 enquiries
    • Classroom - Central London
    • 15 hours · Part-time
    • Professional certification
    • 15 CPD points
    • Tutor support
    ...of working with teams, either in a professional or voluntary capacity. Project Management skills can come into play in many careers. Office Managers may need to juggle projects around different facilities, PAs or EAs may find themselves organising conferences etc. There are specific …
    £479

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