Dealing with Challenging People / Situations
Hamilton Mercer
- Classroom - Central London
- 1 day · Full-time
- Certificate(s) included
- 6 CPD points
To handle difficult customers or situations successfully, you must take the other person’s perception into account. The customer might not always be factually correct, but their perception is always their reality. Self-awareness and self-control are vital when it comes to dealing
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