Customer Service Advisor

This company is a fantastic place to forge a successful career and now has an opening for a professional and dedicated Customer Service Advisorthanks to ongoing success and expansion.

Known for valuing their people, there are boundless opportunities for career growth as there are so many facets to the business and progression is actively encouraged. Offering a professional and close-knit environment, the successful candidate will join a passionate customer service team that enjoys working together and strives to deliver a first-class customer experience.

What’s in it for you?

The full list of benefits is too long to list, but some highlights include:

• Salary guide: £22,500 with realistic on target earnings of £28,000 and uncapped commission.
• Work hours: Monday to Thursday: 9am to 5:30pm, and Friday 9am to 5pm
• 20 days annual leave with the option to purchase more
• Christmas shutdown
• Birthday off
• Free on-site parking
• Wellbeing programme which includes access to BHSF, medical appointments, mental health support and death in service insurance
• Rewards for long service

Responsibilities:

• Perform a high number of outbound calls to successfully and empathetically collect monies owed
• Provide customers with efficient and effective solutions that satisfy both parties by arranging repayment plans
• Handle inbound calls and deal with queries relating to customer accounts
• Record all customer communications on the CRM

Skills and Experience:

• Experience in an outbound telephone-based customer service role
• Proven track record of delivering exceptional customer service
• Knowledge of collections and credit control would be an advantage
• Good working knowledge of Microsoft Office and CRM systems
• Confident, positive, with a 'can-do’ attitude
• Strong telephone manner with the ability to effectively handle objections and liaise at all levels

If this position sounds like the one for you, please send your CV for consideration!