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Call OR Centre OR Manager courses

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  • Call Centre Manager Training

    Nano Training
    CPD QS Accredited | Bite Size Course Materials | Quick Access | Easy to Learn | 24/7 Expert Support
    • Online
    • 2.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...sales performance. The Call Centre Manager Training course is open to everyone and has no formal entry criteria. After completing this Call Centre Manager Training course, you can pursue the following career pathways (UK salaries): Call Centre Manager (£35,000 - £50 …
    £12.99

  • Call Centre & Customer Service Training

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees.
    • Online
    • 0.7 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Popular
    ...Some of the following Job sectors of Call Centre & Customer Service are: Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Call Centre & Customer Service Training Module …
    £12

  • Call Centre Skills Certificate

    Be-a.co.uk
    • Online
    • 1 hour · Self-paced
    • 1 CPD point
    • Tutor support
    Great service
    Call Centre Skills Course Learning about call centre skills is vital for anybody looking to begin or further their career in the vibrant call centre industry - it is also important information for employers of call centre agents to ensure they choose the right staff …
    £20

  • Call Centre Training

    Study Booth
    Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    Great service
    ...(£20,000 - £30,000) Call Centre Team Leader (£25,000 - £35,000) Call Centre Manager (£30,000 - £45,000) Customer Relations Specialist (£22,000 - £32,000) Module 8 Call Centre Metrics and Benchmarking Module 9 Call Centre Technology and Trends Module …
    £12

  • Call Centre Training and Client Management

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...need to know to be successful in a call centre role. Enrol today and start your career in call centre management! Learning Outcomes: Develop essential communication skills to effectively engage with clients in a call centre environment. Ability to apply proven telephone etiquette …
    £12

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...Course Locations Call Centre - Achieving Best Practice London Call Centre - Achieving Best Practice Manchester Call Centre - Achieving Best Practice Nottingham Call Centre - Achieving Best Practice Birmingham Call Centre - Achieving Best Practice Bristol Call Centre - Achieving Best …
    £516

  • Call Centre Training Course

    Knowledge Gate
    Get Your Certificate Within A Day! 24 Video Lesson> Instant Access> Easy to Learn> No Exam Required> 24/7 Expert Support
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Call Centre Training Interactive Lessons Career-Oriented Curriculum Easy-to-Follow Pattern Learn from The Best! This Call Centre Training course allows you to: Build a firm foundation in Call Centre Training. Facilitate your voyage toward a rewarding career in Call Centre Training …
    £12

  • Call Centre Training

    Mandatory Compliance
    Instant Access | Includes Assessment & Certificate| UK CPD Accredited | Instant Certificate Download
    • 16 students
    • Online
    • 4 hours · Self-paced
    • Certificate(s) included
    • 4 CPD points
    • Tutor support
    Great service
    Popular
    ...Completion of Action Plans and Evaluations What does call centre work involve? A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product …
    £18.99

  • Call Centre - Online Course - CPD Accredited

    LearnPac Systems
    CPDUK Accredited | Instant Course Access | Includes Assessment & Certificate | Instant Certificate Download
    • Online
    • 4 hours · Self-paced
    • 4 CPD points
    • Tutor support
    Great service
    ...Twelve: Wrapping Up. Call Centre - Online Course - CPD Accredited. This online Call Centre training course was developed for customer service staff working in a call centre (call center). For many people, the term Contact Centre relates to sales calls and telemarketers. There …
    £19.99

  • Call Centre Management Diploma

    Elearn College
    Call Centre Management Diploma
    • Online
    • 6 months · Self-paced
    • Certificate(s) included
    Great service
    Endorsed Call Centre Certificate of Achievement. Discover what it takes to climb the ranks in a dynamic and enjoyable customer service environment, with this exclusive Level 3 Call Centre Training Certificate! Whether looking to advance an existing career or explore …
    £29

  • Call Centre Training – Online CPD Accredited Training Course

    Imperium Edge
    Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
    • Online
    • 4 hours · Self-paced
    • 4 CPD points
    • Tutor support
    Great service
    ...Completion of Action Plans and Evaluations What does call centre work involve? A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product …
    £19.99

  • Call Centre Metrics: The Art of Communication

    Janets
    CPD Certified Diploma | FREE Exam | 24/7 Tutor Support | Lifetime Access | 100% Success Rate
    • Online
    • 5 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...improve the performance of their call centre operations. Entrepreneurs seeking to start a call centre business. Call Centre Agent: £17,000 - £25,000 per year Call Centre Supervisor: £20,000 - £30,000 per year Call Centre Manager: £30,000 - £50,000 …
    £15

  • Call Centre Metrics, Benchmarks and Technology

    Study Booth
    Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support
    • Online
    • 5 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...work in call centre environments. Call centre agents looking to enhance their skills and knowledge. Team leaders or supervisors seeking a comprehensive understanding of call centre management. Business professionals involved in customer service or call centre operations. Call Centre …
    £15

  • Call Centre Essentials

    Course Line
    2-Premium course *|* 2 Free Certificates *|* Designed by Industry Experts *|* Lifetime Access
    • Online
    • 24 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...for a successful Call Centre Training career! This Call Centre Training training offers Free Time Management Course This Call Centre Training bundle is ideal for you if you want to learn more about Call Centre Training in detail. We've separated this Call Centre Training package …
    £23

  • Call Centre Essentials Skills

    Apex Learning
    Flash Sale Now On | 11-in-1 Bundle | CPD Certified | 120 CPD Points | Gifts: Hardcopy + PDF Certificate + SID-Worth 180
    • Online
    • 29 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    ...features of this Call Centre Essentials Skills bundle: This Call Centre Essentials Skills bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Our Call Centre Essentials Skills is entirely online 24/7 Learner support Enrol now in Call Centre Training to advance …
    Save 7%
    £49 £53

  • Call Centre Agent Training

    Janets
    CPD Accredited Course | Advanced Study Materials | 100% Learning Satisfaction | 24/7 Expert Support
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Welcome to the exciting world of call centres, where every day is an opportunity to provide exceptional customer service and make a difference. Our Call Centre Agent Training course is designed to help you become a valuable asset to any call centre by equipping you with the knowledge …
    £12

  • Call Centre Training - Course

    UK Professional Development Academy LTD
    Level 5 Diploma in Call Centre Training (CPD) | With Study materials, tutor support and Quiz based exam included
    • 32 students
    • Online
    • 4 weeks · Self-paced
    • 100 CPD points
    • Tutor support
    Great service
    ...join the various Call Centre and learn Customer Service skills, then these are your most desired courses. This Call Centre Training course comprises various modules and sub-modules based on a higher level. You will learn the basics of call centre training, call centre customer services …
    £12

  • Call Centre Agent Training

    Cambridge Open Academy
    CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...course and unlock the potential to become a sought-after call centre agent. Here is the curriculum breakdown of the Call Centre Agent Training course below: Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module …
    £14

  • Call Centre Essentials and Telephone Etiquettes

    Cambridge Open Academy
    CPD Accredited | Interactive Learning Materials | PDF Certificate Included | Tutor Support
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Trending
    ...trends. Call Centre Agent: £17,000 - £25,000 per annum Customer Service Representative: £18,000 - £28,000 per annum Call Centre Team Leader: £22,000 - £35,000 per annum Customer Experience Manager: £28,000 - £50,000 per annum Call Centre Operations …
    £18

  • Call Centre & Customer Service Training

    IOMH
    Get a Free:(Workplace Productivity) Course! Updated Materials | CPD Certified | 24/7 Tutor Support | Lifetime Access
    • Online
    • 5 hours · Self-paced
    • 20 CPD points
    • Tutor support
    Great service
    ...Module 08: Call Centre Metrics and Benchmarks - Delve into the critical metrics and benchmarks used in call centres to assess performance and productivity. Module 09: Call Centre Technology and Trends - Get up to speed with the latest technological trends in the call centre industry …
    £14

  • Call Centre Training Sales and Customer Service Training for Call Centre Agents

    Churchill Square Training and Development
    Classroom based onsite course with study materials, tutor support and certificate included.
    • Online
    • 3 hours · Full-time
    • Certificate(s) included
    • 21 CPD points
    Great service
    ...and warm calls, including developing a script Going above and beyond and high impact moments Handling objections and closing the sale Negotiation techniques Tips for challenging callers Phone tag and getting the call back Stress busting Call centre trends Call centre agents or …
    £395

  • Call Centre Training: Sales and Customer Service Training for Call Centre Agents

    Churchill Square Training and Development
    • 22 students
    • Online
    • 4 hours · Self-paced
    Great service
    ...and warm calls, including developing a script Going above and beyond and high impact moments Handling objections and closing the sale Negotiation techniques Tips for challenging callers Phone tag and getting the call back Stress busting Call centre trends Call centre agents or …
    £24

  • Call Centre Training -Trainer Training Materials & Resources

    LearnPac Systems
    Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
    • Online
    • 12 hours · Self-paced
    • 12 CPD points
    Great service
    ...Wrapping Up. Call Centre Training -Trainer Training Materials & Resources. This online Call Centre training course was developed for customer service staff working in a call centre (call center). For many people, the term Contact Centre relates to sales calls and telemarketers …
    £695

  • Call Centre Training Online course

    e-courses4you
    Accredited course| Certificate on completion|
    • Online
    • 1 hour · Self-paced
    • Tutor support
    Great service
    ...assist customers or to make calls to sale product or service. The sole purpose of this call centre course is to provide information to learner about call centre that how call centre works, what are the roles of employees in call centre. Moreover, this call centre course is not only limited …
    £21.95

  • Call Centre - Achieving Best Practice- Virtual Training

    Practical Training for Professionals
    • Online
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service …
    £336
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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