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Care training courses

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  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Popular
    This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, ena …
    £516

  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through in …
    £516

  • Immediate Emergency Care: Fire & Rescue Services Level 3 Award

    Remote First Aid & Pre-hospital Training Ltd
    Full fac eto face training for UK FRS
    • Classroom
    • 5 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    This course is designed for those in roles who are often first to arrive at a first aid emergency working within the UK Fire & Rescue Services.
    £700

  • Activity First Aid Level 3 (VTQ) onsite

    ProTrainings Europe Limited
    Group of up to 12 at your workplace
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    Great service
    The purpose of the Activity First Aid Level 2 qualification is to provide the learner with the skills, knowledge, and understanding of first aid to provide appropriate care and manage life-threatening conditions, illnesses, and injuries sustained in an active environment. This is …
    Save 14%
    £595 £695

  • Paediatric Blended 12 Hour Infant/Child First Aid (VTQ) - PFA

    ProTrainings Europe Limited
    Train at your workplace nationwide - groups of up to 12 - One day video online one day classroom at your workplace
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • 22 CPD points
    • Tutor support
    Great service
    A blended course where you take the online course using our video online training then we come to your workplace for one day rather than two and you gain the same qualification We are the only company to be able to offer an alternative to the 2 days in the classroom for childmind …
    Save 11%
    £795 £895

  • Classroom NVQ Level 3 Assessing (CAVA)

    Train Aid Ltd
    3 Day classroom based course with study materials, and full tutor support.
    • 439 enquiries
    • Classroom
    • 3 days · Part-time
    • Regulated qualification
    • Tutor support
    This classroom based NVQ Assessor’s course is designed for individuals who need to assess competence within the workplace and classroom. The course will teach you how to plan and carry out assessments in these areas. By its conclusion candidates will achieve a nationally accredit …
    £594

  • Anger Management Techniques

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    This one day Anger Management training has been developed to help attendees understand and identify anger. They will learn the psychology of anger and explore and understand their own. It will also provide them with tools and techniques to safely manage their stress levels and …
    £780

  • Cultivating Cultural Awareness

    Hodos Training
    Classroom course to help you thrive in diverse cultural environments. Material, trainer support and final test included.
    • Onsite
    • Full-time
    • Tutor support
    This one-day course is designed to equip participants with the knowledge, skills, and attitudes necessary to navigate and thrive in diverse cultural environments. Through a combination of theory, practical exercises, and real-world case studies, participants will develop a deeper …
    £865

  • Equality, Diversity & Inclusion in the Workplace

    Hodos Training
    Classroom course. Material, trainer support and final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    Equality, Diversity & Inclusion in the Workplace Course objectives: The objective of this half day course is to provide participants with an understanding of the importance of Equality, Diversity, and Inclusion in the workplace, and equip them with practical strategies to pro …
    £760

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    Call Centre - Achieving Best Practice - Overview This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about th …
    £516

  • Customer Satisfaction as a Selling Tool

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of custome …
    £516

  • Introduction to Account Management

    Practical Training for Professionals
    • 27 enquiries
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and …
    £516

  • TQUK Level 3 Award in Paediatric First Aid (RQF) - PFA

    ProTrainings Europe Limited
    Train at your workplace nationwide - groups of up to 12
    • Onsite
    • 2 days · Full-time
    • Regulated qualification
    • 22 CPD points
    • Tutor support
    Great service
    This accredited qualification provides theoretical and practical training in First Aid techniques that are specific to infants aged 0 to 1, and children aged from 1 year old to the onset of puberty. Learners will become familiar with the role of the paediatric first aider and be …
    Save 17%
    £825 £995

  • Grooming Excellence at Work

    Hodos Training
    Classroom course to help you elevate your professional image. Material, trainer support and final test included.
    • Onsite
    • 2 hours · Part-time
    • Tutor support
    Grooming Excellence Elevating Your Professional Image Course objectives: Creating a positive first impression is crucial in the field of customer service. This session, building on the principles taught in our ' Customer Service Fundamentals ' and ‘ Professional Excellence Fundam …
    £620

  • Equality and Discrimination Awareness

    AHR Consultants
    Understand the equality and discrimination challenges in today’s diverse workplace.
    • Onsite
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    Great service
    This half day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). By the end of the course your employees will know the protected characteristics defined in the Equality Act 2010 and understand how they may be accused of harassing or discr …
    Enquire for pricing

  • Equality, Diversity, and Inclusion Training Face to Face

    Aspire Leadership Limited
    A one day public equality, diversity inclusion training course delivered face to face
    • Classroom
    • 7 hours · Part-time or full-time
    • 6 CPD points
    This equality, diversity and inclusion (EDI) training course is designed for D&I working parties, Senior Leaders, or any groups who want to come together and bridge the gap between good intentions and a tangible way forward for the business. The equality, diversity and inclus …
    £690

  • TQUK Level 3 Award Paediatric First Aid

    Remote First Aid & Pre-hospital Training Ltd
    Complies with Statutory Framework for the Early Years Foundation Stage
    • Onsite
    • 2 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    Train up to 12 staff at your site in Great Britain.
    £1,000

  • Enhancing the Visitors Experience

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and …
    £516

  • Outstanding Customer Service Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • Tutor support
    An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the UK. CPD …
    £516

  • How to say 'No' and retain Customer Satisfaction

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way. This How to say 'No' and …
    £516

  • Objection Handling Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree …
    £516

  • Blended First Aid at Work Training Caerphilly County South Wales

    Remote First Aid & Pre-hospital Training Ltd
    Reduce classroom time by completing one day online before joining us!
    • Classroom
    • 18 hours · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    Training conforms with HSE guidance, and the expectations of Forestry Commission England, Forestry & Land Scotland, Natural Resources Wales and DAERA NI who own and manage public forestry lands for the state. This + F first aid at work training provides a comprehensive extend …
    £500

  • Establishing Boundaries with Customers

    Hodos Training
    Classroom course to help you establish appropriate boundaries at work. Material, trainer support, final test included.
    • Onsite
    • 4 hours · Full-time
    • Tutor support
    Establishing Boundaries with Customers Course objectives: The objective of this course is to equip participants with the skills and techniques necessary to establish and maintain healthy boundaries with customers, promoting professionalism and ensuring a positive customer experie …
    £865

  • The Client Meeting - Face to Face Selling

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objec …
    £516

  • Performance Management

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    This one day course will help develop the performance management skills of your attendees and encourage them to deliver successful performance management in their organisations.
    £780
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FAQs

Reed Courses advertises a large variety of Care courses which are delivered by a range of learning providers. The Care courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Care course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Care courses, you might also be interested in Equality & diversity and Anger management. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Care courses, Reed Courses also has plenty of paid for online Care courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Care courses. Alternatively you'll be able to enrol on an online Care course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Care course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Care courses from a variety of learning providers.
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