Skip to content
585

Customer OR Services courses

Sort by :
Most relevant Most popular Lowest price Highest price Recently added

Find courses near

Search results

  • Customer Service Fundamentals

    Hodos Training
    Classroom course to help you learn the principles of customer service. Material, trainer support and final test included
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...for more than just satisfaction. Customer Service Fundamentals The objective of this customer service course is to help you develop the essential customer service skills necessary to deliver an outstanding customer service experience to every customer. The course will teach you how …
    £760

  • Customer Service Excellence Training Course

    Reed Learning
    • Onsite
    • 1 day · Part-time or full-time
    • Tutor support
    Great service
    ...developing strategies to exceed customer expectations. Understanding Customer Service Excellence: Defining the principles of excellent customer service. Recognizing the impact of exceptional customer service on business success. Cultivating a customer-centric mindset. Effective Communication …
    Enquire for pricing

  • Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

    Practical Training for Professionals
    • 33 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    ...Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours Advanced Customer Service …
    £468

  • Advanced Customer Service for the Public Sector

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 55 CPD points
    Advanced Customer Service for the Public Sector - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours Advanced Customer Service for the Public Sector …
    £468

  • Outstanding Customer Service Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • Tutor support
    ...Skills Manchester Outstanding Customer Service Skills Nottingham Outstanding Customer Service Skills Birmingham Outstanding Customer Service Skills Bristol Outstanding Customer Service Skills Edinburgh Outstanding Customer Service Skills Leeds 09:30 - 10:00 Coffee & Introduction …
    £516

  • Delivering Excellent Customer Service

    AHR Consultants
    This course explores the concept of remarkable customer service and what makes it stand out from the crowd.
    • 11 enquiries
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...the benefits of effective customer service, explore your customers’ expectations and identify the key actions to deliver them consistently at every stage of the customer journey. This course explores the concept of delivering excellent customer service and what makes it stand out …
    Enquire for pricing

  • Highfield Level 2 Award in Customer Service

    ENVESCA LTD
    Classroom Based One Day Course
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Certificate(s) included
    ...to improve customer satisfaction and professional competency in customer service. The purpose of customer service and how it affects the success of an organisation. Different types of customers and their range of needs. How effective teamwork impacts customer service. The purpose …
    £134.40

  • Customer Service Training

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...consistent quality of service Win and retain your customers’ confidence and trust This course will benefit those who are responsible for setting and / or delivering customer service. It provides a structured approach for understanding and then delivering customer service to a high standard …
    £354

  • Consistently Delivering Exceptional Service

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...exceptional customer service will build trust with those customers so they come back again and again, creating an enduring reputation for your brand and for you. By attending this Customer Service course you will learn the following skills: Achieving consistency in service delivery Service …
    £495

  • Telephone Techniques For Service Excellence Training Course

    Reed Learning
    Telephone Techniques For Service Excellence Training Course
    • Onsite
    • 1 day · Part-time or full-time
    • Tutor support
    Great service
    ...focusing on providing excellent customer service and ensuring positive interactions with callers. It equips individuals with the tools and techniques to deliver superior telephone service. Certainly, here's a course outline for "Telephone Techniques for Service Excellence" with UK English …
    Enquire for pricing

  • Dealing with Difficult and Distressed Customers Professional Course

    Reed Learning
    Dealing with Difficult and Distressed Customers Professional Course
    • Onsite
    • 1 day · Part-time or full-time
    • Tutor support
    Great service
    ...and effective response to customer concerns. Conflict resolution methods to resolve issues and maintain customer satisfaction. Improving customer service skills and enhancing the overall customer experience. This training is essential for customer service representatives, frontline …
    Enquire for pricing

  • Establishing Boundaries with Customers

    Hodos Training
    Classroom course to help you establish appropriate boundaries at work. Material, trainer support, final test included.
    • Onsite
    • 4 hours · Full-time
    • Tutor support
    ...in a customer service context? The importance of setting boundaries to maintain professionalism and customer satisfaction Personal space - maintaining appropriate physical and emotional distance Identifying and overcoming common challenges when setting boundaries with customers How …
    £865

  • Managing the Customer Journey

    Alliance Manchester Business School
    Elevate customer experience and build business reputation. Classroom based course.
    • Classroom
    • 4 days · Full-time
    • Certificate(s) included
    • Tutor support
    ...improve customer inspiration and customer value Suggest ways in which your organisation could enhance their customers’ experiences Apply measurement tools and frameworks which solidify your organisation’s strategies Use customer journey data to demonstrate what the customer truly needs …
    £4,800

  • Customer Service Conflict Resolution

    Hodos Training
    Classroom course to help you turning conflict into opportunities for customer satisfaction and loyalty.
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...understanding of the common causes of customer conflicts. To equip participants with effective communication skills and techniques to diffuse difficult situations with customers. To teach participants how to identify the underlying concerns and needs of customers during a conflict. To empower …
    £1,785

  • Knowing Your Customer to Maximise Business Opportunities

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Hours Course Locations Know Your Customer London Know Your Customer Manchester Know Your Customer Nottingham Know Your Customer Birmingham Know Your Customer Bristol Know Your Customer Edinburgh Know Your Customer Leeds Know Your Customer - Timetable 9.30-10.00: Coffee and …
    £516

  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after …
    £516

  • Exceptional Service Skills for Technical People / Support - One Day Course

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...New service desk and helpdesk employees Experienced service desk and helpdesk employees seeking to enhance their skills Helpdesk managers, team leaders or supervisors who want to be able to teach their team members about best practice People seeking new opportunities in service desk …
    £495

  • Airport Customer Services Professional Classroom Based

    Exodus Training and Recruitment
    3-Day Classroom based course, tutor support and final exam included
    • Classroom
    • 3 days · Part-time
    • Certificate(s) included
    • Tutor support
    ...Cancel check in Allocated seating Modify Seating Seating maps Customer product record Customer Links and History Reservations Applications Special Service Requests Frequent Travel Information Customer enquiries Customer Links and History Infant passengers E-tickets and updates * Day …
    £477

  • Classroom Based Airport Customer Service Professional

    Exodus Training and Recruitment
    • New course!
    • Classroom
    • 1 day · Part-time
    ...Cancel check in Allocated seating Modify Seating Seating maps Customer product record Customer Links and History Reservations Applications Special Service Requests Frequent Travel Information Customer enquiries Customer Links and History Infant passengers E-tickets and updates. Course …
    £377

  • Grooming Excellence at Work

    Hodos Training
    Classroom course to help you elevate your professional image. Material, trainer support and final test included.
    • Onsite
    • 2 hours · Part-time
    • Tutor support
    ...Professional Image Course objectives: Creating a positive first impression is crucial in the field of customer service. This session, building on the principles taught in our ' Customer Service Fundamentals ' and ‘ Professional Excellence Fundamentals ’ courses, aims to provide participants …
    £620

  • Professional Excellence Fundamentals

    Hodos Training
    Classroom course for up to 15 people. Material, trainer support and final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...develop essential skills for providing excellent customer service and projecting a professional image. Throughout the course, participants will learn how to genuinely and positively interact with both internal and external customers, whether in-person or on the phone. They will also …
    £760

  • Handling Complaints Effectively

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...Complaints are a common factor for all businesses. Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that …
    £780

  • Effective Complaint Hnadling

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    ...down’, hiding behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to infuriate customers. Hamilton Mercer’s Service Methodologies™ empower people to own complaints, adapt communication styles accordingly, and identify mutually beneficial …
    £495

  • Business Phone and Email Etiquette

    Hodos Training
    Classroom course to help you learn about phone and email etiquette. Material, trainer support, final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...Common mistakes to avoid when writing emails Best practices for building rapport over the phone and email Strategies to deliver excellent customer service through phone and email interactions Course outcomes: By the end of this half-day course participants will be able to answer phone calls …
    £760

  • Effective Communication Skills Training

    Powercall Global Training
    • Onsite
    • 4 hours · Part-time
    • Certificate(s) included
    • Tutor support
    In any role centred around sales, customer service or generating leads, effective communication is rightly considered to be the most important skill a person requires in order to be successful. Time and time again, excellent communication is a leading factor in gaining …
    Enquire for pricing
Sort by :
Most relevant Most popular Lowest price Highest price Recently added
10 25 50 100

FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
View all