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Customer service courses

Whether in an office or on a shop floor in retail, poor customer service can do irreparable damage to a business's reputation. This even applies to online interactions, with customers now expecting companies to deliver excellent customer via social media. In today's world, every employee - from call centre staff to business administration - is a brand ambassador. Our customer service training courses will arm you and your team with the skills to deliver consistently exceptional customer service, and the know-how to prevent the potential consequences of poor experiences.

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  • Complaints Handling for Customer Care ( Customer Service )

    Compliance Central
    Empower Your Career | CPD Certified Course | FREE PDF Certificate | Instant Lifetime Access
    • 17 students
    • Online
    • 1.7 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Communication in Customer Service There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Customer Care & Customer Service Customer Service Manager: …
    £12

  • Phone-Based Customer Service Training

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 2.8 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...monitoring phone-based customer service. Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Phone-Based Customer Service Training Module 01: Introduction to Customer Service Module 02: What’s Different …
    £12

  • Communication & Customer Service

    EDURISE
    CPD Certified| Free PDF Certificate | Lifetime Access | Learner Support | No Hidden Fees | 100% Success Rate
    • Online
    • 3 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...Company) Customer Retention : It costs five times more to acquire a new customer than to retain an existing one. Exceptional service ensures customer loyalty. (Source: Lee Resources) Positive Reputation : Good customer service builds a positive brand image, leading to customer referrals …
    £14.99

  • Phone-Based Customer Service

    Texlearn Academy
    Level 3 | Free Instant PDF Certificate | High-quality Course Materials| 24/7 Experienced Tutor Support | Lifetime Access
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    ...Senior Customer Service Representative Team Leader Quality Assurance Specialist Customer Service Trainer Customer Service Supervisor Customer Service Manager Operations Manager Customer Experience Manager Director of Customer Service Vice President of Customer Service Chief Customer Officer …
    £12

  • Retail Customer Service - Level 7 Advance Diploma

    Solo Training
    CPD Certified| Free PDF Certificate | Lifetime Access | Learner Support | No Hidden Fees | 100% Success Rate
    • Online
    • 1.5 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    ...needs Role of customer service in building customer loyalty Customer service as a competitive advantage in retail Module 2: Communication Skills for Retail Customer Service Effective verbal communication with customers Active listening and empathy in customer interactions Nonverbal communication …
    £21.99

  • Medical Secretary with Executive PA + Customer Service & Minute Taking

    Training Edge
    4 Courses Bundle + Free 4 PDF Certificate Included | Easy Refund Policy |Tutor Support | No Hidden Fees | 100% Pass Rate
    • Online
    • 9.6 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...Level 5 Customer Service Module 1: An Overview of Customer Service Module 2: Strategies for Understanding Your Customers Module 3: The Customer-Focused Organisation Module 4: Creating Customer Service Strategy Module 5: Training & Development for Effective Customer Service Module …
    £21

  • Office Management, Business Administration & Retail Customer Service - Level 4 Diploma

    Training Edge
    • New course!
    • Online
    • 8.6 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ..._______________ Course 03: Retail Customer Service - Level 4 Diploma Module 1: An Overview of Customer Service Module 2: Strategies for Understanding Your Customers Module 3: The Customer-Focused Organisation Module 4: Creating Customer Service Strategy Module 5: Training & Development …
    £12.50

  • Advanced Customer Service Diploma

    Brentwood Open learning College
    Advanced Level 7 Diploma |*FREE PDF Certificate* | 200 CPD Points | +2 FREE Courses [40,000+ Enrolled Students]
    • 47 students
    • Online
    • 9.5 hours · Self-paced
    • Certificate(s) included
    • 200 CPD points
    • Tutor support
    Great service
    ...of each module. Unit 1 - Customer Services : An Introduction This Customer Service Unit covers the following topics: Elements of Customer Service: Classification of Customer Service Service Quality & Customer Service Effects of Poor Service on a Business Plus more Unit …
    £12

  • Retail Management with Inventory Management, Customer Service & KYC - CPD Certified

    Learndrive
    04 Course Bundle | CPD Accredited | Free PDF Certificate | Lifetime Access | Easy Refund
    • Online
    • 5.4 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...1 Introduction to Customer Care Module 1 Part 2 Introduction to Customer Care Module 2 Providing Great Customer Care Service Module 3 Service Model _ Defusing Techniques Module 4 Customer Management Module 5 Building Customer Rapport Module 6 Greeting Customers Professionally Module …
    £14.99

  • Customer Service: Implementing a Service Excellence Strategy

    CPD Courses
    Customer Service: Implementing a Service Excellence Strategy | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...with regular feedback on your progress. Customer Service Implementing a Service Excellence Strategy Customers support staff Any CustomerCare workers pursuing CPD Business owners, managers and supervisors Team leaders and supervisors. Telesales workers and operators Candidates …
    £12

  • Outstanding Customer Service

    Blackboard Learning
    Gain competencies in customer service
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    ...Boost Customer Satisfaction. How To Avoid The 10Deadly Sins Of Customer Service! More Money $$$-Through Customer Relation. How Much Is A Customer Worth?$$$ Do You Understand Your Customer? Dealing With Difficult Customers. "LEAP" Into Customer Service! Exceptional Phone Service. WHY …
    £12

  • Level 2 Customer Service

    Training Tale
    Summer Sale Offer | 2 Free Courses + 3 PDF Certificate | Free Retake Exam | Lifetime Access
    • Online
    • 15 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...the Level 2 Customer Service course] Customer Service: Level 2 Customer Service Course Curriculum of Level 2 Customer Service Industry Experts Designed this Customer Service: Customer Service course into 5 detailed modules. Module 01: Introduction to Customer Service Module 02: …
    £12

  • Customer Service: Customer Retention Specialist Training

    Compliance Central
    Empower Your Career | CPD Accreditation | Lifetime Access | FREE PDF Certificates | Free Exam & Assessment
    • 11 students
    • Online
    • 3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ – Through Customer Retention How Much Is A Customer Worth? Do You Understand Your Customer? Dealing With Difficult Customers “LEAP” Into Customer Service! Exceptional Phone Service WHY Customers …
    Save 20%
    £12 £15

  • Telephone Customer Services Certificate

    Be-a.co.uk
    • Online
    • 1 hour · Self-paced
    • 1 CPD point
    • Tutor support
    Great service
    ...telephone-based customer service Benefits of Taking This Course: You will learn how to engage with customers and help resolve their problems, thereby improving your company’s image and widening your customer base If you train or supervise workers who deal with customers over the telephone …
    £12

  • Customers Service: Dealing With Unprofitable Customers

    CPD Courses
    Customers Service: Dealing With Unprofitable Customers | CPD Accredited | 10 CPD Points/Creditds
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...Programme Content Topics: Customer Behaviour and Customer Behaviour Database Customer Value Analysis Change Unprofitable Customers into Profitable Customers Evaluating Your Customers’ Value, Segment by Segment How to Differentiate the Service Offering to Your Top Ten Per Cent …
    £12

  • Customer Service: How to Customer’s Problems

    CPD Courses
    Customer Service: How to Customer’s Problems | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...you with regular feedback on your progress. Customer Services Solving Customers' Problems Customers support staff Any customer care workers pursuing CPD Business owners, managers and supervisors Team leaders and supervisors. Telesales workers and operators Candidates seeking …
    £12

  • Customer Service Training

    Study Booth
    Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support
    • Online
    • 1 hour · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...99 is applicable. Customer service representatives seeking to enhance their skills and improve customer interactions. Sales professionals who interact with customers and want to provide exceptional service. Front-line staff in hospitality, retail, or service industries who engage …
    £14.99

  • Diploma in Customer Service - Level 5 CPD Accredited

    Brentwood Open learning College
    Certificate QLS Level 5 | *FREE PDF Certificate* |120 CPD Credits | **PR & Problem Solving Free Courses*
    • 483 students
    • Online
    • 450 hours · Self-paced
    • 60 CPD points
    • Tutor support
    Great service
    Highly rated
    ...Unprofitable Customers This Customer Service unit covers the following topics: Dealing with Unprofitable Customers Customer Behaviour and Customer Behaviour Database Customer Value Analysis Change Unprofitable Customers into Profitable Customers Evaluating Your Customers’ Value, …
    Save 45%
    £12 £22

  • Customer Services : Building Long-Term Customer Relations

    CPD Courses
    Customer Services : Building Long-Term Customer Relations | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...with regular feedback on your progress. Customer Services Building Long-Term Customer Relations Customers support staff Any customer care workers pursuing CPD Business owners, managers and supervisors Team leaders and supervisors. Telesales workers and operators Candidates …
    £12

  • Telephone Customer Services Certificate - CPD Certified

    Be-a.co.uk
    Student Discount Card Eligible | Lifetime Access | Online certified training |Online certificate and exam included
    • Online
    • Self-paced
    • 1 CPD point
    • Tutor support
    Great service
    ...telephone-based customer service Benefits of Taking This Course: You will learn how to engage with customers and help resolve their problems, thereby improving your company’s image and widening your customer base If you train or supervise workers who deal with customers over the telephone …
    £14

  • Airport Customer Service and Operations

    NextGen Learning
    CPD Accredited > 10 CPD Points > Gift: Hard Copy + Digital Certificate & Assessment > Expert Support > Lifetime Access
    • Online
    • 2 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...objective of airport customer service is to ensure a positive passenger experience. Understand the principles of customer service, perform airport queue management and traffic control, and ensure the operation goes smoothly by learning an Airport Customer Service and Operations course …
    £21

  • Customer Service Diploma - CPD Certified

    IOMH
    Massive Blockbuster Deals! 06 more Courses + FREE PDF Certificate | CPD Accredited | 70 CPD Points | 24/ 7 Tutor Support
    • Online
    • 35 hours · Self-paced
    • 70 CPD points
    • Tutor support
    Great service
    ...- Level 1 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Diploma in Customer Service (RQF) Level 2 NVQ …
    £42

  • Customer Services : Importance of Effective Communication

    CPD Courses
    Customer Services : Importance of Effective Communication | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...with regular feedback on your progress. Customer Services Importance of Effective Communication Customers support staff Any customer care workers pursuing CPD Business owners, managers and supervisors Team leaders and supervisors. Telesales workers and operators Candidates …
    £12

  • Retail : Retail Customer Service

    CPD Courses
    Level 7 Advanced Diploma | *FREE PDF Certificate* |*100% Pass Rate* | 200 CPD Credits | *Free Supply Chain Course*
    • 56 students
    • Online
    • 620 hours · Self-paced
    • 200 CPD points
    • Tutor support
    Great service
    Highly rated
    ...concepts: Unit 1 - Customer Services : An Introduction This Retail Customer Service unit covers the following topics: Elements of Customer Service: Classification of Customer Service Service Quality & Customer Service Effects of Poor Service on a Business Plus more …
    £12

  • Customer Service Diploma Level 3 With Complete Career Guide

    Training Express Ltd
    10 FREE Certificates | 10 CPD Accredited Courses | Unlimited Retake | Lifetime Access
    • Online
    • 70 hours · Self-paced
    • Certificate(s) included
    • 100 CPD points
    • Tutor support
    Great service
    ...Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding …
    £50
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Business, KYC and Dropshipping. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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