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Customer service courses

Whether in an office or on a shop floor in retail, poor customer service can do irreparable damage to a business's reputation. This even applies to online interactions, with customers now expecting companies to deliver excellent customer via social media. In today's world, every employee - from call centre staff to business administration - is a brand ambassador. Our customer service training courses will arm you and your team with the skills to deliver consistently exceptional customer service, and the know-how to prevent the potential consequences of poor experiences.

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  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    Call Centre - Achieving Best Practice - Overview This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about th …
    £516

  • Retail Management with Level 2 Skills for Business (RQF)

    One Education
    Awarded by NCFE I Ofqual Regulated I 5 CPD Courses Include I 12 Months Access | 24/7 Tutor Support
    • Online
    • 390 hours · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    Great service
    Imagine this: you're the owner of a retail business, and despite your best efforts, you're struggling to make sales. You're not quite sure why, but you suspect it has something to do with how you communicate with customers or how you work with your team. You're feeling frustrated …
    £549

  • Level 5 Diploma in Management and Leadership (RQF)

    Enhanced Limited
    Level 5 course with learning materials and tutor support available
    • 89 enquiries
    • Online
    • 237 hours · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    Popular
    The qualification will be assessed through a combination of written essays, a portfolio of evidence and observation of occupational competence. All units, assignments and learning materials for the course can be accessed through our online learning platform. Students have 12 mont …
    £500

  • ITIL® 4 Foundation Certification Training, ONE-DAY, Virtual Classroom

    Infrassistance Development Limited
    World's ONLY accredited, One-Day ITIL® 4 Foundation course
    • 36 enquiries
    • Online
    • 1 day · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    Infrassistance is the ONLY accredited training organisation IN THE WORLD that offers a ONE-DAY ITIL® 4 Foundation classroom or virtual classroom course. The purchase price of this ITIL® 4 Foundation course INCLUDES an ITIL exam voucher that allows the candidate to book their ITIL …
    £725

  • ITIL® 4 Foundation Certification Training; ONE DAY

    Infrassistance Development Limited
    The World's ONLY accredited, ONE-DAY ITIL Foundation course
    • Classroom
    • 1 day · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    PLEASE NOTE: THE VIRTUAL CLASSROOM COURSE EQUIVALENT TO THIS ONE NOW QUALIFIES FOR DWP FUNDING UNDER THE NEW 'JETS' SCHEME! SEE OUR VIRTUAL CLASSROOM COURSE FOR MORE DETAILS. Infrassistance is the ONLY accredited training organisation IN THE WORLD that offers a ONE-DAY ITIL 4 Fou …
    £725

  • ITIL® 4 Foundation Certification Training

    Infrassistance Development Limited
    Virtual Classroom, Examination Included
    • 18 enquiries
    • Online
    • 2 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    BREAKING: THIS COURSE NOW QUALIFIES FOR 100% GOVERNMENT FUNDING UNDER THE DWP 'JETS' SCHEME TO HELP PEOPLE WHO HAVE LOST THEIR JOBS AS A RESULT OF COVID GET BACK TO WORK! Infrassistance offers this 2-day, fully accredited ITIL Foundation course that runs from 09:30 - 15:00 ea …
    £795

  • Business Management Level 3

    Learn Now
    Online course
    • Online
    • 120 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    If you want to develop your knowledge of Business Management so that you can embark on a rewarding career or maybe you are already working in a related field and want to improve your career prospects, then this is the course for you.
    £645

  • Account Management Skills

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; res …
    £780

  • MSP® Foundation & Practitioner Training

    e-Careers
    Award winning training provider | eLearning I Foundation Exam Included | Unlimited Tutor Support
    • 78 enquiries
    • Online
    • 6 months · Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    Great service
    Popular
    MSP® Foundation and Practitioner, eLearning and Foundation exam included. Developed by Axelos, Managing Successful Programmes (MSP) is a world-leading qualification for professionals who want to demonstrate industry best practice in project management and business strategy execut …
    £795

  • ILM Certificate in Service Improvement (Lean Six-Sigma) Level 5

    CMIT Learning
    eLearning course with Tutor Support accredited by ILM
    • Online
    • 6 months · Self-paced
    • Regulated qualification
    • Tutor support
    This certificate course comprehensively covers Lean Six-Sigma techniques and tools. Lean comprises of a range of business practice for eliminating Waste in order to focus on value-added activities. The course covers the DMAIC (Define-Measure-Analyse-Improve-Control) process and …
    £505

  • Level 3 Diploma in Business Studies

    London College of Professional Studies
    Ofqual awarding body, no hidden charges , Entry level for Universities
    • 30 enquiries
    • Online
    • 5 months · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    The objective of OTHM Level 3 Diploma In Business Studies is to provide learners with an in depth understanding of the operations and structure of businesses. Successful completion of this qualification will equip learners with some of the underpinning knowledge and skills requir …
    Save 16%
    £750 £900

  • Risk Management Techniques

    Practical Training for Professionals
    • 16 enquiries
    • Classroom
    • Part-time
    • 55 CPD points
    This risk management course is designed to help delegates understand and assess the risks involved in making management or business decisions, and how best to respond should things go wrong. An intensive, practical and activity based programme building delegates' knowledge sk …
    £576

  • Level 3 Certificate in Principles of Business Administration

    College of Contract Management
    Live online course awarded by NCFE. Study that fits alongside your work, wherever you are in the world.
    • Online
    • 1 year · Part-time
    This course will give you the skills you need in order to thrive in more responsible roles. While the Level 2 Certificate improves your personal professional development, the Level 3 Certificate gives you the tools to help your company. The course will enable you to create bus …
    £609

  • ILM Level 2 Diploma In team Leading

    School of Business & Technology London
    Distance learning | Self paced course | Study materials available |Tutor support via learning portal
    • Online
    • 12 months · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    ILM Level 2 Diploma in Team Leading is a combined and competency-based qualification ideal for learners who wish to become managers and leaders. This program allows learners to learn and implement the core skills needed in today’s dynamic business environment. The qualification a …
    Save 50%
    £811.85 £1,623.70

  • MSP® Foundation & Practitioner Training course

    e-Careers
    Award winning training provider | eLearning | Practitioner Exam Included | Unlimited Tutor Support
    • 41 enquiries
    • Online
    • 6 months · Self-paced
    • Professional certification
    • Exam(s) included
    • Tutor support
    Great service
    MSP® Foundation and Practitioner, eLearning and Practitioner exam included. Developed by Axelos, Managing Successful Programmes (MSP) is a world-leading qualification for professionals who want to demonstrate industry best practice in project management and business strategy exec …
    £825

  • Tour Manager - QLS Endorsed Bundle

    Imperial Academy
    10 QLS Endorsed Courses for Tour Manager | 10 Endorsed Certificates Included | Life Time Access
    • Online
    • 40 hours · Self-paced
    • Tutor support
    Great service
    Did you know that the UK tourism industry contributed £73 billion to the country's economy in 2019? With the industry set to bounce back in the post-pandemic world, there's never been a better time to pursue a career in tourism. The Tour Manager - QLS Endorsed Bundle is the …
    £599

  • Level 2 Skills for Business (RQF) with Decision Making & Critical Thinking

    One Education
    Awarded by NCFE I Ofqual Regulated I 5 CPD Courses Include I 12 Months Access | 24/7 Tutor Support
    • Online
    • 379 hours · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    Great service
    As a business owner or employee, have you ever found yourself frustrated by the daily tasks that seem to pile up? The seemingly endless amounts of paperwork, difficult customers, and the challenges of working in a team can make you feel like you're drowning. It's not uncommon to …
    £549

  • ITIL® 4 Foundation Certification (Classroom)

    Infrassistance Development Limited
    Virtual Classroom, Examination Included
    • Classroom
    • 2 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    BREAKING: THE VIRTUAL CLASSROOM EQUIVALENT OF THIS COURSE NOW QUALIFIES FOR 100% GOVERNMENT FUNDING UNDER THE DWP 'JETS' SCHEME TO HELP PEOPLE WHO HAVE LOST THEIR JOBS AS A RESULT OF COVID GET BACK TO WORK! Infrassistance offers this 2-day, fully accredited ITIL Foundation co …
    £795

  • OTHM Level 3 Diploma in Business Management

    School of Business & Technology London
    Online learning | Self Paced Course | Study Materials |Tutor Support | Flexible Payment Plan | All Inclusive Fees
    • Online
    • 12 months · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    Great service
    The primary aim of the OTHM Level 3 Diploma in Business Management is to offer learners a comprehensive grasp of how businesses operate and are organised. This qualification is designed to equip learners with the foundational knowledge, comprehension, and skills relevant to vario …
    Save 50%
    £780.35 £1,560.70

  • Telephone Etiquette - Train the Trainer Course & Training Materials + Trainer Resources

    LearnPac Systems
    Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
    • Online
    • 12 hours · Self-paced
    • 12 CPD points
    Great service
    Telephone Etiquette - Online Training Course - Phone Etiquette for Business Calls & Customer Service The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and …
    £695

  • CMI Level 2 Award in Team Leading

    ITonlinelearning
    Online training course with official CMI study materials and tutor support.
    • Online
    • 2 months · Self-paced
    • Tutor support
    Great service
    The Chartered Management Institute (CMI) Level 2 Award in Team Leading is designed for aspiring or new team leaders who are looking for an entry-level qualification to help them pursue a management career. This course will help build your confidence in leading a team, as well as …
    Enquire for pricing

  • Essential Selling Skills On-Site

    Powercall Global Training
    Interactive trainer-led workshop with activities.
    • Onsite
    • 7 hours · Part-time
    • Certificate(s) included
    • Tutor support
    Our selling skills workshop equips attendees with the key techniques to open their sales interactions with maximum impact, to accelerate the building of trust and rapport with prospects, to establish clear value and to secure commitment in the most effective fashion. Attendees …
    Enquire for pricing

  • Essential Selling Skills Online

    Powercall Global Training
    • Online
    • 7 hours · Part-time
    • Tutor support
    Our virtual selling skills course equips attendees with the key techniques to open their sales interactions with maximum impact, to accelerate the building of trust and rapport with prospects, to establish clear value and to secure commitment in the most effective fashion. Atte …
    £504

  • Essential Selling Skills

    Powercall Global Training
    Interactive trainer-led classroom based Selling Skills Workshop, with activities.
    • Classroom
    • 7 hours · Part-time
    • Certificate(s) included
    • Tutor support
    Our selling skills course equips attendees with the key techniques to open their sales interactions with maximum impact, to accelerate the building of trust and rapport with prospects, to establish clear value and to secure commitment in the most effective fashion. Attendees will …
    £504

  • Level 4 Diploma in Logistics and Supply Chain Management

    London College of Professional Studies
    Gov Ofqual approved , Study notes,Teacher support, most welcome for free induction, Based in London
    • 85 enquiries
    • Online
    • 6 months · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    Level 4 Diploma in Logistics and Supply Chain Management is to develop learners’ understanding of theory and practice relating to their role in this sector. The qualification will provide learners with an opportunity to engage with the challenges facing professionals and policy m …
    Save 15%
    £850 £1,000
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Retail, Sales management and Retail management. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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