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Advanced Personal development Cpd courses in Moorfields, Avon

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  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - Bristol
    • 1 day · Part-time
    • 6 CPD points
    This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They …
    £468
  • Communication Skills

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    Communication Skills - Overview This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships. This Communic …
    £576
  • Communicating Effectively - Half Day (am)

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 3 CPD points
    Communicating Effectively - Half Day (am) - Overview This Communicating Effectively course will help delegates understand and appreciate how communication determines success or failure. It will highlight key communication skills and give delegates the opportunity to test thei …
    £220
  • Coaching Skills for Managers

    Practical Training for Professionals
    • 33 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    Coaching Skills - Overview This coaching skills course focuses on how managers develop individuals in their team. Styles of coaching are analysed and practised in role-play so delegates can adopt a style that best suits them. This coaching skills training course is availabl …
    £576
  • Coaching and Mentoring

    Practical Training for Professionals
    • 111 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    All organisations need talented people who are motivated to achieve. Coaching and mentoring has an important role to take here, because they are an excellent way of developing both skills and particularly a positive attitude towards work. Successful coaches and mentors recognis …
    £576

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    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    Rushing to ‘close complaints down’, hiding behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to infuriate customers. Hamilton Mercer’s Service Methodologies™ empower people to own complaints, adapt communication styles accordingly, and …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    A person can only do so much. If you want to accomplish more – and create opportunities for others to expand their skills – you must learn to delegate effectively. Hamilton Mercer’s Delegation Methodologies™ help individuals to improve productivity, optimise efficiency, develop o …
    £495
  • Executive PA Masterclass

    Pitman Training Essex and Suffolk
    Two-day workshop focussed on how to excel in this pivotal job role.
    • Classroom - Central London
    • 2 days · Part-time or full-time
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    This seminar is run over two days and takes an in-depth look at the role of the Executive PA and the importance of this role in any organisation. By the end of the course you will be able to: • Redefine your role as an Executive PA and understand others’ expectations • Apply new …
    £799
  • Professional Development Diploma

    Pitman Training Glasgow & Edinburgh
    • Classroom - Glasgow
    • 100 hours · Part-time or full-time
    • 100 CPD points
    • Tutor support
    This is an exciting diploma that could open up a world of opportunity for your career. It’s our most flexible diploma being fully customisable. It puts the control in your hands, and allows you to tailor our CPD accredited, professional training, to match your exact requirement …
    £1,500
  • Scrum Alliance Advanced Certified Scrum Product Owner®

    Beliminal LLP
    Scrum Alliance Certified, live tuition, includes course materials, certification, 2 years membership of Scrum Alliance
    • Classroom - City of London
    • 18 hours · Full-time
    • Professional certification
    • 17 CPD points
    • Tutor support
    If you’re already a Product Owner but you’re hungry to broaden your understanding and sharpen your skills, this is the course for you. This course is about growing as a Product Owner. It takes you deeper into the techniques of product ownership and successful product delivery, wi …
    £1,554
  • Scrum Alliance Certified Scrum Product Owner®

    Beliminal LLP
    Scrum Alliance Certified, live tuition, includes course materials, certification, 2 years membership of Scrum Alliance
    • Classroom - City of London
    • 16 hours · Full-time
    • Professional certification
    • 17 CPD points
    This course explores in-depth the critical role of the product owner in successful product delivery, and gives you the tools to become a better product owner. It’s for product owners, aspiring product owners, and anyone who works with project teams and has responsibility for resu …
    £1,194
  • Advanced Leadership Course

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and online Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom - Birmingham
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    This Advanced Leadership course is designed to raise awareness and help manager and leaders to consider some of the more progressive areas they need to be aware of in a Post Covid society. The management landscape has changed since Covid intervened, and this course will provide y …
    £354
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    To handle difficult customers or situations successfully, you must take the other person’s perception into account. The customer might not always be factually correct, but their perception is always their reality. Self-awareness and self-control are vital when it comes to dealing …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Effective communication skills are at the heart of professional success. People who can communicate well can express their needs clearly and are able to respond constructively to the needs of others. Effective communicators are able to control their voice, tone and body language. …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Customer service shouldn’t just be exceptional; it should be consistently exceptional. Delivering exceptional service will demonstrate a positive, determined, can-do approach that increases customer desire for your product or service. Delivering consistently exceptional customer …
    £495
    • 26 enquiries
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    The receptionist is the face of the organisation and is therefore responsible for making an excellent first impression with guests and business partners who attend an organisation’s premises. Adopting a professional approach to this role will not only benefit your organisation bu …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Being assertive is essential to achieving desired outcomes, but assertiveness doesn’t come naturally to everyone. If you find it difficult to say ‘no’ or to make a persuasive case for a particular course of action then this course is for you. People who are assertive have high co …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Good Time Management can transform your personal and professional life. Once you get on top of your schedule you’ll not only achieve more, you’ll improve the quality of what you do, too. Using time effectively will also improve your reputation. People will see you as a ‘doer’, so …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    The way in which you conduct yourself on the phone at work speaks volumes about your attitude, commitment and level of professionalism. It also goes a long way towards creating the right impression of your organisation. When you get it right you not only help to meet the caller’s …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from recipients. Hamilton Mercer’s Service Methodologies™ help people to craft persuasive communications that don’t solely rely on ‘! High Importance’ flaggi …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    It takes more than technical know-how to work successfully on a helpdesk. Being organised, a strong communicator and having the ability to keep calm under pressure are all essential. If you work on a helpdesk, or if you’re pursuing helpdesk roles, this course will help you to dev …
    £495
  • Advanced Certified ScrumMaster - Scrum Alliance

    Beliminal LLP
    Scrum Alliance Certified, live tuition, includes course materials, certification, 2 years membership of Scrum Alliance
    • Classroom - City of London
    • 16 hours · Full-time
    • Professional certification
    • 17 CPD points
    • Tutor support
    This highly interactive course will deepen your existing skills while enriching your understanding of Scrum and Agile, equipping you to work more effectively with development teams, product owners and your wider organisation.
    £1,554
  • Strategic Planning Course Face to Face

    Aspire Leadership Limited
    A One Day Strategic Planning Training Course delivered face to face and led by our expert trainers, CPD accredited
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    A strategic planning training course that demystifies the whole process and provides a practical approach to understanding strategy and strategic thinking. Strategic planning is an essential business management skill: coming up with a vision for a better, brighter future and tran …
    £690
  • Leadership Skills Training Face to Face

    Aspire Leadership Limited
    A two day expert Leadership Skills training programme delivered face to face by our expert trainers, CPD accredited.
    • Classroom - Central London
    • 15 hours · Part-time or full-time
    • Certificate(s) included
    • 15 CPD points
    • Tutor support
    We want to help you to be the best leader you can be. Our two day leadership development training course is designed for people wanting to develop their full leadership potential. You are already successful in your career and interested in progressing further with a Leadership st …
    £1,380
  • Networking Training Course Face to Face

    Aspire Leadership Limited
    A networking training session delivered live online by one of our expert facilitators - CPD accredited
    • Classroom - Central London
    • 3 hours · Part-time or full-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Business networking events can be a daunting prospect: Standing on the side-lines looking out at a sea of unknown faces, not knowing where to begin, how to join a group or individual and get beyond the small talk of, “What do you do?”, or the weather. Worse, the one person you wa …
    £312
  • Personal Impact and Assertiveness Skills face to face

    Aspire Leadership Limited
    One day Personal Impact and Assertiveness Training Course delivered by expert facilitators - CPD accredited
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    This is a CPD accredited one day course delivered live online by our expert facilitators. Understanding how you come across to others is at the heart of good communication skills. Being able to choose your response to any given situation rather than adopting a knee jerk reaction …
    £690
  • Influencing & Communication Skills Face to face

    Aspire Leadership Limited
    A One Day Influencing & Communication Skills Training Course - CPD accredited - delivered face to face.
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    On this one day course we explore how to flex your individual communication style to influence and motivate people in different arenas and with different personality types. Communication can and often does go wrong, in so many ways. Fortunately, a little understanding of the comm …
    £690
  • Presentation Skills Training Course face to face

    Aspire Leadership Limited
    A One Day Presentation Skills Training Course, CPD accredited , certificate available on completion,
    • Classroom - Central London
    • 7 hours · Part-time or full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    A one day presentations skills programme run live online from 9:30am to 5:00pm
    £732
  • CPD The Strategic Business Support PA

    Global PA Association
    Classroom based course, tutor support CPD ILM
    • 12 enquiries
    • Classroom - Central London
    • 7 hours · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    The Strategic Business Support PA Masterclass is Day 1 of the ILM Accredited 7 Key Skills PA Management Programme developed by the Global PA Association, which is a global leader in development of the Executive Assistant & PA Profession. You have the option to attend 1 or 2 d …
    £425
  • Cold Calling With Confidence

    Powercall Global Training
    Gain the cold calling skills to open your calls with impact and to overcome gatekeepers and objections
    • Classroom - West London
    • 4 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    The primary objective of our cold calling training course is to ensure you walk away a better, more confident telemarketing professional. There is much more to telemarketing than following a script – which, although an important part of the process, has nowhere near the same leve …
    £420

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