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CRM Cpd courses

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  • Phone-Based Customer Service Training

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 2.8 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world …
    £12

  • Diploma in Travel Agent and Consultant Training - Level 5 (QLS Endorsed)

    Kingston Open College
    QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support
    • Online
    • 3 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...Travel and Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Customer Relationship Management (CRM) Module 08: Human Resource Management in Travel Industry Module 09: Crisis and Visitor Attraction Management Module 10: …
    £15

  • Diploma in Restaurant Management

    IOMH
    Massive Blockbuster Deals! 04 more Courses + FREE PDF Certificate | CPD Accredited | 50 CPD Points | 24/ 7 Tutor Support
    • Online
    • 25 hours · Self-paced
    • 50 CPD points
    • Tutor support
    Great service
    ...Catering Management Course 03: Hotel Management with Hotel Receptionist and Hospitality Management Course 04: Diploma in Customer Relationship Management (CRM) Course 05: Waiter Even if you are a complete beginner and have no prior knowledge of Diploma in Restaurant Management …
    £35

  • Call Centre Training

    Study Booth
    Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    Great service
    ...enhance their communication skills. Sales Professionals interested in refining their telephone negotiation techniques. Team Leaders and Supervisors in call centres looking to improve team performance. Professionals in customer-facing roles wishing to develop their customer service skills …
    £12

  • Customer Service Training

    Study Booth
    Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support
    • Online
    • 1 hour · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...delivering exceptional customer experiences. Learn the characteristics of good customer service, understand the secrets of effective customer relationship management, and discover powerful communication techniques to connect with your customers on a deeper level. Dive into the art of handling …
    £12

  • Complaints Handling Level 1 & 2- CPD Certified Training

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...delivery concepts and practices. Develop skills in organising and structuring effective customer service processes. Explore customer relationship management (CRM) strategies for enhanced customer satisfaction. Learn techniques for monitoring and resolving customers' complaints and problems …
    £12

  • Workforce Development through Workplace Management

    Cambridge Open Academy
    CPD Accredited | Interactive Learning Materials | PDF Certificate Included | Tutor Support
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...a comprehensive understanding of workplace motivation and its impact on performance. Gain knowledge of ethical practices and customer relationship management to foster a positive work environment. Acquire effective workplace management skills to create a productive atmosphere. Learn …
    £18

  • Importance of Hygiene and Safety in Food & Beverage Industry

    NextGen Learning
    Accredited By CPD | High-quality Materials | Video Lessons | Lifetime Access | 24/7 Tutor Support
    • Online
    • 1 hour · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...operations. Learn effective menu-setting techniques to enhance customer satisfaction. Gain insights into sales strategies and customer relationship management. Acquire event management skills to successfully organise and execute food and beverage events. Explore the responsibilities …
    £15

  • Award in Workplace Performance Management at QLS Level 2

    Janets
    Level 2 QLS Endorsed Training | 120 CPD Points | Free PDF Certificate | 24/7 Tutor Support | Lifetime Access
    • Online
    • 60 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    ...their skills in workplace motivation and ethics. Business enthusiasts looking to improve their understanding of customer relationship management. Team leaders and supervisors aiming to boost team performance. Anyone interested in unlocking the secrets to fostering high levels of productivity …
    £15

  • Call Centre Agent Training

    Cambridge Open Academy
    CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...concerns, and converting inquiries into sales opportunities. Our industry-seasoned instructors will share insights on utilizing cutting-edge CRM tools and leveraging persuasive language to drive successful sales outcomes. Embark on a journey towards becoming a confident and skilled call …
    £14

  • Effective Workplace Management: Best Practices for Leaders

    Cambridge Open Academy
    CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...full potential with our meticulously crafted course content. Our course covers essential topics such as workplace motivation, customer relationship management, workforce development, and performance-boosting methods. Mastering these best practices will foster a more positive and efficient …
    £14

  • Help Desk Technician - Technical Support and Customer Service

    Compliance Central
    Empower Your Career | CPD Certified Course | FREE PDF Certificates | Lifetime Access | Free Exam & Assessment
    • Online
    • 8 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash The Help Desk Technician course helps aspiring …
    £12

  • Restaurant Management

    Discover Training
    6-in-1 Cost Effective Bundle | CPD Accredited | 6 FREE PDF Certificates | 80 CPD Points | Lifetime Access
    • Online
    • 14 hours · Self-paced
    • Certificate(s) included
    • 80 CPD points
    • Tutor support
    ...resolution skills within Restaurant Management. Learn about the latest technology trends in Restaurant Management. Understand customer relationship management in the context of Restaurant Management. Develop leadership skills for effective team leadership in Restaurant Management. Invest …
    £45

  • CRM: Customer Relationship Management course

    Inspire London College Ltd
    Level 5 Diploma in Customer Relationship Management - Learn CRM skills with our online level 5 course
    • Online
    • 4 weeks · Self-paced
    • 100 CPD points
    • Tutor support
    Great service
    ...understand Customer Relationship Management in detail and introduces the learners to different aspects of customer relationship management. Inspire London College offers this customer relationship management course in which you will learn the fundamentals of CRM. This CRM course will …
    £12

  • Store Assistant Course

    Cambridge Open Academy
    5-in-1 Bundle | CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Consists of the Following Courses: » Course 01: Store Assistant Course » Course 02: Fashion Store Assistant Training » Course 03: Customer Relationship Management » Course 04: Phone-Based Customer Service » Course 05: Know Your Customer (KYC) Embark on a journey into the dynamic world …
    £35

  • Customer Care Training

    Cambridge Open Academy
    5-in-1 Bundle | CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...of customer service principles. Recognize and embody the characteristics of outstanding customer service. Gain expertise in customer relationship management techniques. Acquire strategies for efficiently handling customer complaints. Ensure regulatory compliance with customer due …
    £35

  • Customer Service Diploma - CPD Certified

    IOMH
    Massive Blockbuster Deals! 06 more Courses + FREE PDF Certificate | CPD Accredited | 70 CPD Points | 24/ 7 Tutor Support
    • Online
    • 35 hours · Self-paced
    • 70 CPD points
    • Tutor support
    Great service
    ...Customer Service Course 03: Customer Service Executive Course 04: Customer Service Fraud Officer Course 05: Diploma in Customer Relationship Management (CRM) Course 06: KYC - Know Your Customer Course 07: Minute Taking Even if you are a complete beginner and have no prior knowledge …
    £42

  • Advanced Customer Service Diploma

    Brentwood Open learning College
    Advanced Level 7 Diploma |*FREE PDF Certificate* | 200 CPD Points | +2 FREE Courses [40,000+ Enrolled Students]
    • 47 students
    • Online
    • 9.5 hours · Self-paced
    • Certificate(s) included
    • 200 CPD points
    • Tutor support
    Great service
    ...Schemes Operational CRM The Goal of CRM (Customer Relationship Management) The Primary Stages of the CRM Value Chain Plus more Unit 12 - CRM (Customer Relationship Management) This Customer Service Unit covers the following topics: Different Faces of CRM Privacy Issues Development …
    £12

  • Business : Business Studies

    Oxford Home Study College
    Diploma QLS Level 5 | *FREE PDF Certificate* | 130 CPD Credits | Free Business Management Course*
    • Online
    • 450 hours · Self-paced
    • 130 CPD points
    • Tutor support
    Great service
    ...professional reports and Business communications Create and implement an effective marketing plan Delegate duties and build an efficient workforce Supervise teams and workforces of various sizes and types Build and maintain invaluable long-term customer relations Course Benefits When studying …
    £12

  • Customer Service Higher Diploma Training Course

    Brentwood Open learning College
    Advanced Level 7 Diploma |*FREE PDF Certificate* | 200 CPD Points | PR & Communication Skills Free Courses**
    • 17 students
    • Online
    • 620 hours · Self-paced
    • 200 CPD points
    • Tutor support
    Great service
    ...Schemes Operational CRM The Goal of CRM (Customer Relationship Management) The Primary Stages of the CRM Value Chain Plus more Unit 12 - CRM (Customer Relationship Management) This Customer Service Unit covers the following topics: Different Faces of CRM Privacy Issues Development …
    £12

  • Developing Essential Customer Service Skills for Call Centre Agents

    Janets
    2 Courses Mega Bundle + 2 FREE PDF Certificate | Lifetime Access + FREE Exam & Tutor Support
    • Online
    • 10 hours · Self-paced
    • Certificate(s) included
    • 20 CPD points
    • Tutor support
    Great service
    ...problem-solving toolkit specifically tailored for addressing customer issues over the phone, ensuring seamless conflict resolution. Customer Relationship Management: Learn the art of building and maintaining customer relationships, laying the foundation for unparalleled rapport. Inbound and …
    Save 7%
    £13 £14

  • Customer Service : Customer Service Level 7

    Oxford Home Study College
    Advanced Level 7 Diploma |*FREE PDF Certificate* | 200 CPD Points | PR & Communication Skills Free Courses**
    • 20 students
    • Online
    • 620 hours · Self-paced
    • 200 CPD points
    • Tutor support
    Great service
    ...Schemes Operational CRM The Goal of CRM (Customer Relationship Management) The Primary Stages of the CRM Value Chain Plus more Unit 12 - CRM (Customer Relationship Management) This Customer Service Unit covers the following topics: Different Faces of CRM Privacy Issues Development …
    £12

  • Call Center Training – Online Course – CPDUK Accredited

    Imperium Edge
    Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
    • Online
    • 4 hours · Self-paced
    • Certificate(s) included
    • 4 CPD points
    • Tutor support
    Great service
    ...agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including …
    £19.99

  • Certificate in Management Accounting

    CPD Courses
    Level 7 Advanced Diploma *Complete Course*| *FREE PDF Certificate* | 130 CPD Credits | *Free Strategic Planning Course*
    • 24 students
    • Online
    • 400 hours · Self-paced
    • 130 CPD points
    • Tutor support
    Great service
    Popular
    ...Wrap-Up Module 10 - CRM (Customer Relationship Management) This module covers the following key topics: Different Faces of CRM Evaluation Metrics Privacy Issues Requirement Driven Product Selection Strategies for Customer Retention Customer Scenarios Selling CRM Homegrown vs. Application …
    £12

  • Transport and Logistics Management

    Apex Learning
    Spring Sale Now On | 11-in-1 Bundle| CPD Certified | 110 CPD Points| Gifts: Hardcopy+PDF Certificate+SID-Worth 180
    • 72 students
    • Online
    • 40 hours · Self-paced
    • Certificate(s) included
    • 110 CPD points
    • Tutor support
    Great service
    ...Course 08: Business Management Advanced Diploma ➥ Course 09: Manual Handling Level 2 ➥ Course 10: Warehouse ➥ Course 11: Customer Relationship Management Advance your career with the "Transport and Logistics Management" bundle. This program not only enhances your technical and …
    Save 24%
    £49 £65
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FAQs

Reed Courses advertises a large variety of CRM courses which are delivered by a range of learning providers. The CRM courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a CRM course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for CRM courses, you might also be interested in Marketing, Business Marketing and Sales and Marketing. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free CRM courses, Reed Courses also has plenty of paid for online CRM courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online CRM courses. Alternatively you'll be able to enrol on an online CRM course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom CRM course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company CRM courses from a variety of learning providers.
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