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Customer service courses in Cheadle, Cheshire

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  • Customer Service Diploma (Level 2 & 3) Plus Sales and Marketing Skills - CPD Certified

    NextGen Learning
    6 Premium Courses! QLS Endorsed & CPD Accredited Diploma + Free PDF Certificate + Get Instant & Lifetime Access
    • 139 students
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • 60 CPD points
    • Tutor support
    Great service
    Highly rated
    Trending
    Need skills for the ultimate customer satisfaction ? Want to recognise and appreciate returning consumers, build relationships with local clients, and use your product knowledge to be the best man out there? Then look no further because our comprehensive Customer Service, Sales …
    Save 20%
    £12 £15

  • Customer Service Excellence - Level 5 - CPD Accredited

    Learndrive
    Level 5 Course with Free Student ID Card and 5 Free Courses for Customer Service - Exam Available
    • 10 students
    • Online
    • 7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Excellence - Level 5 Diploma Embark on a journey to Customer Service mastery with our Level 5 Diploma, designed to elevate your service skills to new heights. Develop a profound understanding of Customer Service nuances, from telephone etiquette to email professi …
    £19.99

  • Referral Marketing Skills

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    A quick question for you How much more successful would you be if your valued customers, suppliers and business partners were willing, capable and active in accurately communicating what you do and why you are better and different than your competitors, to the people in their …
    £516

  • Reception to Perfection

    Practical Training for Professionals
    • 10 enquiries
    • Classroom - Cheadle, Cheshire
    • 1 day · Full-time
    • Tutor support
    The often used phrase, "just the Receptionist", completely misrepresents the role. An excellent Receptionist is a most valuable resource for any business. Reception is pivotal as a crucial first impression for new clients, consistency for existing clients and dissemin …
    £516

  • Advanced Customer Service for the Public Sector

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 55 CPD points
    Advanced Customer Service for the Public Sector - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours
    £468

  • Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

    Practical Training for Professionals
    • 33 enquiries
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 6 CPD points
    Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours
    £468

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 6 CPD points
    Call Centre - Achieving Best Practice - Overview This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about th …
    £516

  • ONLINE Customer Service Fundamentals

    Hodos Training
    Virtual course to help you learn the principles of customer service. Material, trainer support and final test included
    • Online
    • 3 hours · Part-time
    • Tutor support
    What is excellent customer service? Excellent customer service goes beyond simply following the most effective methods, like respecting customers' time, staying positive, and providing helpful expertise. It also means consistently going above and beyond customers' expectations, …
    £630

  • Consultative Selling

    Practical Training for Professionals
    • 13 enquiries
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 6 CPD points
    Consultative Selling - Overview This course is for those who sell ideas, products and services and who want to develop a selling style where the emphasis is on developing the concept of sales conversations together with long term, stable future business relationships. This …
    £516

  • Selling Skills for Exhibitions

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 6 CPD points
    • Tutor support
    Exhibition selling is different from normal selling and this course takes you through the process from set up to breakdown and post exhibition follow-up. It will ensure that visitors to the stand are welcomed correctly, qualified and that time is spent with the right visitors a …
    £516

  • Introduction to Sales - From Emerging Salesperson to Buying Advisor (2 days)

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 6 CPD points
    • Tutor support
    Introduction to Sales - From Emerging Salesperson to Buying Advisor (2 days) - Overview With so many businesses jostling for a share of the same marketplace/customer base, it is becoming increasingly more vital for our sales teams to be as strong and as professional as possib …
    £960

  • Essential Key Selling Skills

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 6 CPD points
    • Tutor support
    Key Selling Skills - Overview The key selling skills sales training course (also known as Three and half steps to selling) teaches delegates how to maximise their sales potential by learning the rules of selling. From prospecting and establishing interest, to presenting and c …
    £516

  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, ena …
    £516

  • Customer Relationship Management (CRM), KYC & Customer Service

    Academy for Health & Fitness
    Year-End Sale: 25 in 1 Career Bundle | 250 CPD Points| Free PDF & Hard Copy Certificate| Tutor Support| Lifetime Access
    • Online
    • 60 hours · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    Great service
    ***24 Hour Limited Time Flash Sale*** ►►► Customer Relationship Management (CRM), KYC & Customer Service Admission Gifts ◄◄◄ ★★ FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter★★ Ever thought about what ma …
    Save 28%
    £149 £209

  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - Cheadle, Cheshire
    • 1 day · Part-time
    • 6 CPD points
    This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They …
    £468

  • Customer Excellence for Finance Staff

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence. This Customer Excellence for Finance Staff course is available throughout the UK. CPD Value 5.5 Hours Course Loca …
    £516

  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 6 CPD points
    • Tutor support
    This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live cal …
    £516

  • Outstanding Customer Service Skills

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • Part-time
    • Tutor support
    An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the UK. CPD …
    £516

  • Team Building Skills for Managers

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 6 CPD points
    • Tutor support
    This team building course deals with those aspects which encourage team players to work well together through practical sessions which highlight the best approaches for success. This Team Building course is available throughout the UK. CPD Value 5.5 Hours
    £576

  • Customer Experience Manager - Job Ready Programme with Full Career Support

    Janets
    Year-End Sale! (was 1999) | Job Market Analysis | Portfolio, CV & Enrolment Letter | Mentor Support | No Hidden Fees
    • 27 students
    • Online
    • 6 months · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    • Job guarantee programme
    Great service
    Did you know that companies lose over £37 billion annually in the UK alone due to poor customer service? In today’s hyper-competitive market, exceptional customer experience is no longer a bonus but a necessity. Businesses are searching for skilled professionals who can off …
    £799

  • Telephone Techniques - Incoming & Outgoing Calls

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 6 CPD points
    • Tutor support
    This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone Techniques - Incoming & Outgoing Calls course is available throughou …
    £516

  • Delivering Excellence Via Email - Half Day (am)

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • Full-time
    • 3 CPD points
    • Tutor support
    This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are high …
    £228

  • Delivering Excellence via Email and on the Telephone

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and e …
    £516

  • Essential Marketing Skills

    Practical Training for Professionals
    • 35 enquiries
    • Classroom - Cheadle, Cheshire
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    The PTP Essential Marketing Skills course goes through the whole process of marketing goods and services, from the creation of a product to ensuring that customers will come and buy more from you in the future. This training course is available throughout the UK. CPD Value …
    £516

  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through in …
    £516

  • Customer Service Diploma Level 3 With Complete Career Guide

    Training Express Ltd
    10 FREE Certificates | 10 CPD Accredited Courses | Unlimited Retake | Lifetime Access
    • Online
    • 70 hours · Self-paced
    • Certificate(s) included
    • 100 CPD points
    • Tutor support
    Great service
    Ready to elevate your customer service skills to the next level and carve out a successful career path? Introducing our Customer Service Diploma Level 3 with Complete Career Guide—an all-encompassing program designed to equip you with the expertise and knowledge needed to excel …
    £50

  • Risk Management Techniques

    Practical Training for Professionals
    • 18 enquiries
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 55 CPD points
    This risk management course is designed to help delegates understand and assess the risks involved in making management or business decisions, and how best to respond should things go wrong. An intensive, practical and activity based programme building delegates' knowledge sk …
    £576

  • Introduction to Account Management

    Practical Training for Professionals
    • 27 enquiries
    • Classroom - Cheadle, Cheshire
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and …
    £516

  • Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Overview

    Practical Training for Professionals
    • 16 enquiries
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 3 CPD points
    • Tutor support
    This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system …
    £220

  • Maximising Appointments on the Telephone

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 6 CPD points
    • Tutor support
    Maximising Appointments on the Telephone - Overview This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates. This Maximising Appo …
    £516

  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom - Cheadle, Cheshire
    • Part-time
    • 6 CPD points
    • Tutor support
    Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales r …
    £516
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Business, KYC and Public services. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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