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Customer service Cpd courses

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  • Customer Service: CRM, KYC, Office Management, Communication & Problem Solving Skills

    Janets
    New Year Sale! (was 599) | 30-in-1 Package | 300 CPD Points | Free PDF & Hard Copy Certificate | 24/7 Support
    • Online
    • 270 hours · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    Did you know that 96% of customers say customer service is a key factor in their loyalty to a brand? In today’s competitive market, businesses are no longer just about products or services—they’re about experiences. Exceptional customer service is now a defining factor in busine …
    Save 25%
    £149 £200

  • Customer Experience Manager - Job Ready Programme with Full Career Support

    Janets
    Mid-Year Sale! (was 1999) | Job Market Analysis | Portfolio, CV & Enrolment Letter | Access to 3000+ Courses
    • 27 students
    • Online
    • 6 months · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    Did you know that companies lose over £37 billion annually in the UK alone due to poor customer service? In today’s hyper-competitive market, exceptional customer experience is no longer a bonus but a necessity. Businesses are searching for skilled professionals who can off …
    £799

  • Customer Service Diploma Level 2 & 3

    Training Express Ltd
    4 Free Courses | Free PDF & Hardcopy Certificates | QLS Endorsed and CPD Accredited | Free Retake Exam | Lifetime Access
    • 788 students
    • Online
    • 0.7 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Popular
    Trending
    [Updated 2025] [Get 4 Free Courses: Only for TODAY] The Customer Service Diploma Level 2 & 3 - CPD Certified course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail …
    Save 14%
    £12 £14

  • Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma

    NextGen Learning
    Level 5 QLS Endorsed Diploma + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
    • 351 students
    • Online
    • 7.4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    Popular
    Trending
    Boost your skills and skyrocket your career prospects with our Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma. Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Diligence), and CRM (Customer Rela …
    Save 14%
    £12 £14

  • Office Management, Business Administration & Retail Customer Service - Level 4 Diploma

    NextGen Learning
    Level 4 QLS Endorsed Diploma + CPD Certified | Complete Business Management | FREE PDF Certificate | Instant Access
    • 839 students
    • Online
    • 6.1 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    [Updated 2025] Imagine stepping into the bustling world of Office Management, where every day presents a new challenge and a fresh opportunity to succeed. With the "Office Management, Business Administration & Retail Customer Service - Level 4 Diploma," you are not just learn …
    Save 58%
    £12 £29

  • Customer Service Diploma (Level 2 & 3) Plus Sales and Marketing Skills - CPD Certified

    NextGen Learning
    6 Premium Courses! QLS Endorsed & CPD Accredited Diploma + Free PDF Certificate + Get Instant & Lifetime Access
    • 162 students
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • 60 CPD points
    • Tutor support
    Need skills for the ultimate customer satisfaction ? Want to recognise and appreciate returning consumers, build relationships with local clients, and use your product knowledge to be the best man out there? Then look no further because our comprehensive Customer Service, Sales …
    Save 20%
    £12 £15

  • Customer Service Diploma Level 2

    Online Training Academy
    CPD Accredited ! Free Certification | Lifetime Access | No Hidden Fees | 24/7 Tutor Support
    • 28 students
    • Online
    • 0.7 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Updated 2025 Want a job where you make a real difference in people's day? Our "Customer Service Diploma Level 2" course will give you the skills to shine when helping customers! You'll learn about: The absolute must-knows for great customer service. The special qualities that ma …
    £12

  • Customer Service Diploma Level 2 & 3

    Training Express Ltd
    4 Free Courses | Free PDF & Hardcopy Certificates | QLS Endorsed and CPD Accredited | Free Retake Exam | Lifetime Access
    • 788 students
    • Online
    • 0.7 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Popular
    Trending
    [Updated 2025] [Get 4 Free Courses: Only for TODAY] The Customer Service Diploma Level 2 & 3 - CPD Certified course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail …
    Save 14%
    £12 £14

  • Level 2 & 3 Customer Service

    Knowledge Gate
    CPD Accredited>FREE PDF Certificate Upon Completion!>FREE Video on Customer Service> No Exam Required
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Updated 2024 Enhance your customer service skills with our comprehensive Level 2 & 3 Customer Service course. Gain the expertise and knowledge to deliver exceptional service, handle challenging situations, and build lasting customer relationships. Enrol now and unlock a world …
    £19.99

  • Patient Customer Service Online Training

    Online Training Academy
    CPD approved | Free Certificate from Reed | Lifetime Access | Instance Access | 10 CPD Points
    • Online
    • 2.2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    In today's digitally-driven world, mastering Patient Customer Service through online training is paramount . This comprehensive course covers essential modules like Introduction to Patient Customer Service, Effective Training Techniques, and Handling Difficult Customers. With th …
    £12

  • Customer Service Advanced Diploma

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 1.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    The Customer Service Advanced Diploma Course is an essential program in today's competitive world, providing comprehensive training in crucial customer service skills. Mastering customer service is vital as it directly impacts business success, customer retention, and satisfact …
    £12

  • Enhancing Customer Service Skills

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 1.4 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    In today's fast-paced world , mastering Customer Service skills is imperative . This Customer Service course equips individuals with the essential tools to excel in various professional fields. Effective communication, relationship building, and the ability to handle customer co …
    £12

  • Customer Service Training - Managing Customer Service

    Knowledge Gate
    CPD Accredited>Get Free Certificate! 2 Video Lesson> No Exam Required> 24/7 Expert Support
    • Online
    • 0.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Customer Service Training - Managing Customer Service Lost in a sea of disgruntled customers? Dive deep into the Six Critical Elements! Chart your journey with the Five Practices of Leadership and navigate towards stellar customer service. Embark on a journey to redefine customer …
    £19.99

  • Complaints Handling for Customer Care ( Customer Service )

    Compliance Central
    Empower Your Career | CPD Certified Course | FREE PDF Certificate | Instant Lifetime Access
    • 25 students
    • Online
    • 1.7 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    ***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved …
    £12

  • Customer Service - Virtual Classroom

    ATA (Asset Training Academy) LTD
    Virtual Course with live elements, private one to one coaching & relevant Accreditation
    • 15 enquiries
    • Online
    • 6 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Customer Service - Course Overview “The customer is always right” is the traditional cliché that is banded about by many people……but is this true? This half day Customer Service course is designed to take an in depth look at the vitally important area of providing an excellent se …
    £300

  • Patient Customer Service

    Care Skills Centre
    10 Topics Bundle! + CPD Accredited | Free CPD Hardcopy Certificate + 2 Free PDF Certificates + Instant & Lifetime Access
    • Online
    • 2.2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Welcome to the Patient Customer Service course, where we deliver comprehensive knowledge and essential skills to help you excel in this field . Our course is meticulously designed by industry experts to ensure it stays relevant and dynamic, providing you with an enriching lea …
    £100

  • Advanced Customer Service for the Public Sector

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 55 CPD points
    Advanced Customer Service for the Public Sector - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours
    £468

  • Customer Service Diploma (CPD) with Complete Career Guide 2025

    Training Express Ltd
    Instructor-Led Training | 29 Courses Bundle | 29 Free PDF & Hardcopy Certificates | 290 CPD Points | Lifetime Access
    • Online
    • 120 hours · Self-paced
    • Certificate(s) included
    • 290 CPD points
    • Tutor support
    ✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩ Imagine stepping into a world where every customer interaction brings new possibilities. In today’s fast-paced market, exceptional customer service is more valuable than ever. With 75% of busin …
    Save 16%
    £100 £120

  • Phone-Based Customer Service Training

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 2.8 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Updated 2025 In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome …
    £12

  • Customer Service Training

    Online Training Academy
    CPD approved | Free Certificate from Reed | Lifetime Access | Instance Access | 10 CPD Points
    • Online
    • 0.6 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Outstanding customer service isn't just an advantage—it's a necessity. Your customers expect more than just a product or service; they expect a memorable experience that keeps them coming back. Are you ready to exceed their expectations? Customers who have a positive service expe …
    £12

  • Call Centre & Customer Service Training

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees.
    • Online
    • 0.7 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Updated 2025 Are you ready to transform your customer interactions and take your service game to the next level? Welcome to our Call Centre & Customer Service Training Course —a dynamic program designed to empower you with the skills, confidence, and techniques needed to t …
    Save 20%
    £12 £15

  • Concierge: Customer Service and Hospitality

    Nano Training
    CPD QS Accredited | Bite Size Course Materials | Quick Access | Easy to Learn | 24/7 Expert Support
    • Online
    • 0.6 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Concierge services play a crucial role in the UK hospitality sector by providing personalised assistance and enhancing the overall guest experience. According to recent statistics, 85% of UK travellers believe that concierge services are essential for a memorable stay, and 73% ar …
    £12.99

  • Sales and upselling skills for Customer Service Advisor

    Academy for Health & Fitness
    Get Access to 2000+ Courses | Free Access For 1 Family Member| Unlimited PDF Transcripts & Certificates| Lifetime Access
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Sale Season is HERE! Grab this Offer Right Now! ★★★ Get Access to 2000+ Courses | Get Free Access For 1 Family Member | Unlimited Free PDF Certificates | Unlimited Free PDF Transcripts | Enrolment Letter | Student ID Card | Free Retake Exam | 24/7 Study Support ★★★ [Updated On: …
    £209

  • CRM, PR & Phone-Based Customer Service

    Training Express Ltd
    15 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 80 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    • Tutor support
    ✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩ [Updated 2025] CRM, PR & Phone-Based Customer Service Ready to transform your customer service skills and unlock new career opportunities? With businesses increasingly focused on customer re …
    £109

  • Conflict Resolution for Customer Service Advisor

    Academy for Health & Fitness
    5 Topics in 1 | CPD Certified | Free PDF Certificate | Lifetime Access
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Every day, UK customer service advisors tackle challenging situations where clear communication and empathy can make all the difference. Studies show that 86% of customers are willing to pay more for a better experience, and loyal customers are worth up to ten times their initial …
    £12

  • Zoho Training for Customer Service Advisor

    Academy for Health & Fitness
    Get Access to 2000+ Courses | Free Access For 1 Family Member| Unlimited PDF Transcripts & Certificates| Lifetime Access
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Sale Season is HERE! Grab this Offer Right Now! ★★★ Get Access to 2000+ Courses | Get Free Access For 1 Family Member | Unlimited Free PDF Certificates | Unlimited Free PDF Transcripts | Enrolment Letter | Student ID Card | Free Retake Exam | 24/7 Study Support ★★★ [Updated On: …
    £209

  • Problem Solving Skills & Conflict Resolution for Customer Service Advisor

    Academy for Health & Fitness
    Get Access to 2000+ Courses | Free Access For 1 Family Member| Unlimited PDF Transcripts & Certificates| Lifetime Access
    • Online
    • 1.6 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Sale Season is HERE! Grab this Offer Right Now! ★★★ Get Access to 2000+ Courses | Get Free Access For 1 Family Member | Unlimited Free PDF Certificates | Unlimited Free PDF Transcripts | Enrolment Letter | Student ID Card | Free Retake Exam | 24/7 Study Support ★★★ [Updated On: …
    £209
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Business, KYC and Public services. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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