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Customer service courses

Whether in an office or on a shop floor in retail, poor customer service can do irreparable damage to a business's reputation. This even applies to online interactions, with customers now expecting companies to deliver excellent customer via social media. In today's world, every employee - from call centre staff to business administration - is a brand ambassador. Our customer service training courses will arm you and your team with the skills to deliver consistently exceptional customer service, and the know-how to prevent the potential consequences of poor experiences.

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  • Digital Work Experience

    Reed Learning
    Real-life work experiences across 10 companies and 17 sectors as part of the 'Gateway to work' programme
    • 2,107 students
    • Online
    • 3.7 hours · Self-paced
    Great service
    Highly rated
    Popular
    Trending
    Are you struggling to get in-person work experience? Do you want to know more about what it's really like to work in different sectors like Marketing, Product design, Finance or Care? If so, this Digital Work Experience course could be exactly what you're looking for. This D …
    Free

  • Level 2 Certificate in Principles of Customer Service

    Learning Curve Group
    Online course with study materials and tutor support. Certificates are issued upon successful completion.
    • 4,921 enquiries
    • Online
    • 7 weeks · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    Trending
    Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for …
    Free

  • Level 2 Certificate in Information, Advice or Guidance

    Learning Curve Group
    Complete online for FREE when it suits you, with study materials and tutor support. Give better advice and guidance
    • 3,633 enquiries
    • Online
    • 7 weeks · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    For many businesses, being able to offer clear and accurate information, advice or guidance - and knowing what can be shared legally and professionally - is really important. If you give information, advice or guidance as part of your role, this course can help you brush up on yo …
    Free

  • Level 2 Certificate in Principles of Team Leading

    Learning Curve Group
    Complete online for FREE when it suits you, with study materials and tutor support. Become a Team Leader.
    • 11,678 enquiries
    • Online
    • 7 weeks · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    Trending
    If you're looking to develop your team leading skills to manage a team effectively, this fully online level 2 Certificate in Principles of Team Leading will help you do just that. This qualification will teach you the principles of team leading, how to use different styles of lea …
    Free

  • Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

    Learning Curve Group
    Complete online for FREE when it suits you, with study materials and tutor support. Learn Customer Service Skills
    • 4,469 enquiries
    • Online
    • 6 weeks · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    Trending
    In the hospitality sector, staff are often the forefront of the business. When you're working in hospitality, it's important to make sure you give customers a great first impression. This fully online course will help you brush up on essential skills for hospitality, including ho …
    Free

  • Level 2 Certificate in Customer Service for Health and Social Care Settings

    Learning Curve Group
    Complete online for FREE when it suits you, with study materials and tutor support. Customer Service skills for Care
    • 2,250 enquiries
    • Online
    • 6 weeks · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    Trending
    The best healthcare providers thrive by creating positive working relationships with patients, families and residents. This fully online level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help you develop these positive working relationship …
    Free

  • Level 2 Understanding Tenant Support in Social Housing

    Learning Curve Group
    Complete online for FREE when it suits you, with study materials and tutor support. Learn Tenant Support Skills
    • 2,252 enquiries
    • Online
    • 6 weeks · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    Over 4 million people in the UK live in social housing. It’s important that anyone working in this sector is equipped with the key skills to make a real difference to the lives of tenants and the communities they live in. This fully online course in Understanding Tenant Support …
    Free

  • Are you Privacy Savvy? A Beginner's Guide to Privacy Basics

    Christine Aykac
    What is considered personal information and what is not? What type of information you must NOT provide when asked
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Privacy savvy means being aware of the risks that come with sharing your personal information online and taking steps to protect yourself. You should use strong passwords, be cautious about the websites you visit, and avoid giving away too much information. When it comes to stayi …
    Free

  • Level 2 Certificate in Understanding Retail Operations

    Learning Curve Group
    Complete online for FREE when it suits you, with study materials and tutor support. Understand Retail Operations
    • 2,923 enquiries
    • Online
    • 9 weeks · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    Trending
    If you work in retail, it's important that you're fully trained and equipped to meet customers' needs. Our level 2 certificate in Understanding Retail Operations covers everything from the selling process to retail law to handling customer complaints. It's a great way to make sur …
    Free

  • Gateway to Work - Kick start your journey from education to work

    Reed Learning
    The ultimate careers programme for 16-18 year olds
    • 96 students
    • Online
    • 7.9 hours · Self-paced
    Great service
    Calling all students… If you want to know how to get into your dream job or career once you've finished school, college or university, this course is for you. Gateway to Work is a free digital careers programme that gives you all the tools you need to smoothly transition from edu …
    Free

  • Sales Management course

    Skill Up
    Diploma in Sales Management with Study materials, 24/7 tutor support and Quiz based exam
    • Online
    • 4 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    In the wake of the industrial revolution, salesmanship took centre stage, transforming the world's economic landscape. Today, the sales industry remains a powerhouse, continually offering a plethora of opportunities for those equipped with the right sales skills. In the UK alone, …
    Save 20%
    £12 £15

  • Implementing CRM: Techniques for Effective Customer Management

    Skill Up
    Special Sale| CPD Accredited| FREE PDF Certificate & Transcript | Lifetime Access| Tutor Support | Free Exam
    • Online
    • 3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    In today's competitive business world, it is more important than ever to have a strong customer relationship management (CRM) strategy. CRM can help you to improve customer service, increase sales, and boost customer loyalty. This course will teach you the fundamentals of CRM and …
    Save 20%
    £12 £15

  • Email Marketing Fundamentals for Beginning to Advance Level

    Training Centre
    Skill Oriented| CPD Certified|Updated | Instructor Course | Instant Access | e-Certificate | FREE Video Lessons
    • Online
    • 5.5 hours · Self-paced
    • Certificate(s) included
    • 2 CPD points
    • Tutor support
    Great service
    ► Buy-one-get-one-free deal ► Grab your desired JOB; ► Advance your CAREER; ► Explore a variety of JOB opportunities; ► Lead the JOB sectors; ► Pursue your DREAM CAREER ➽ Hot DISCOUNT is Live 97 % off ➽ Save £388+!!! ➽ Limited Time Offer ➽ Exclusive Dea …
    £12

  • Search Engine Optimisation

    CPD Courses
    QLS Diploma Level 5 | *FREE PDF Certificate* Tutor Support & Exam | 110 CPD Credits | Free Digital Marketing Course
    • 309 students
    • Online
    • 450 hours · Self-paced
    • 110 CPD points
    • Tutor support
    Great service
    SEO - Search Engine Optimisation Diploma of achievement in SEO and Digital Marketing QLS Level 5 . Additional CPD SEO - Search Engine Optimisation Accredited Certificate with 110 CPD points available without extra study. The SEO - Search Engine Optimization course comes …
    £12

  • Carers Awareness (CPD accredited e-learning)

    Unicare Support
    • Online
    • Self-paced
    • 3 CPD points
    Great service
    CARERS AWARENESS (Accredited E-Learning) This training is designed to help you understand who carers are and what they do. The course will also look at the legal rights of carers and will explore the types pf needs they might have.
    £12

  • Coshh (CPD accredited e-learning)

    Unicare Support
    • 44 students
    • Online
    • Self-paced
    • 2 CPD points
    Great service
    COSHH (Accredited E-Learning) The COSHH Regulations (2002) are designed to protect people against risks to their health when dealing with or being exposed to hazardous substances. The COSHH training course is designed for candidates who handle chemicals as part of their daily …
    £12

  • Equality and Diversity (CPD accredited e-learning)

    Unicare Support
    • 10 students
    • Online
    • Self-paced
    • 2 CPD points
    Great service
    EQUALITY AND DIVERSITY (Accredited E-Learning) This course aims to raise awareness of Equality & Diversity and encourage candidates to take a proactive approach within the workplace. Equality and Diversity can be compromised by candidates own values, opinions, and prejudi …
    £12

  • Hotel Management: Beginners Training for Hospitality & Service

    Skill Arts
    Win Complementary PDF Certificate on Hotel Management & Get Unlimited Tutor Support
    • Online
    • 2.7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    This Hotel Management: Beginners Training for Hospitality & Service Course is designed to provide you with knowledge to ensure a high standard of learning about Hotel Management . The course is crafted specially for distance learning. We divided our courses into smaller ea …
    £12

  • Business Administration with Business Finance and Business Analysis - CPD Certified

    Learndrive
    8 Course Bundle| FREE Business Email Writing Course| Free PDF Certificate| Lifetime Validity| 20 CPD Hour
    • Online
    • 18 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ►►► Huge Price Drop: Business Administration Bundle with 8 Exclusive Instructor-led Courses, 100% Home Study ◄◄◄ Elevate your expertise in Business Administration and Business Finance with our comprehensive bundle. Dive deep into product strategy, profitable pricing, business mar …
    Save 65%
    £12 £35

  • Business Management: Profitable Pricing Strategies and Price Analytics

    Learndrive
    10-in-1 Bundle > 10 PDF Certificate > Limited Time Offer > Unlimited Retakes
    • Online
    • 11 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Take advantage of the expertise of the experts! Get the Career and Personal Development Training You Need! Don't skimp on the training where you will invest some of your precious time learning real skills! Don't miss out on this amazing 10-In-1 training bundle! Included in this …
    £12

  • Library Assistant Training for Librarian

    Cambridge Open Academy
    Summer Deal 14% Off | CPD Accredited | Updated 2024 | FREE PDF Certs | Lifetime Access | 100% Pass Rate | 1K+ Enrolment
    • 115 students
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Popular
    Looking to become a valuable member of the librarian community? Library management is crucial for the efficient functioning of libraries. The Library Assistant Training for Librarian course equips individuals with the necessary knowledge to structure and manage libraries, includ …
    Save 14%
    £12 £14

  • Retail Sales Assistant & Retail Management

    Cambridge Open Academy
    CPD Accredited | Updated 2023 Materials | Free PDF Certificate | Lifetime Access & Support
    • Online
    • 3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Have you ever wondered what it takes to be a successful retail sales assistant? Do you want to learn how to provide excellent customer service, manage a retail store, and understand consumer behaviour? If so, Retail Sales Assistant & Retail Management course is for you! R …
    Save 14%
    £12 £14

  • Mental Capacity Act and DOLS (CPD accredited e-learning)

    Unicare Support
    • 84 students
    • Online
    • Self-paced
    • 3 CPD points
    Great service
    MENTAL CAPACITY ACT AND DEPRIVATION OF LIBERTY SAFEGUARDS (Accredited E-Learning) The Mental Capacity Act (MCA) came into force in 2007 and was designed to strengthen the protection of vulnerable adults. This was followed by The Deprivation of Liberties Safeguards (DOLS) being im …
    £12

  • Nutrition Awareness (CPD accredited e-learning)

    Unicare Support
    • Online
    • Self-paced
    • 2 CPD points
    Great service
    NUTRITION AWARENESS (Accredited E-Learning) The Nutrition Awareness course is designed to provide candidates with an introduction to Nutrition awareness and how best to enable service users to choose and consume food and drink by mouth. The actual support required by the serv …
    £12
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Retail, Retail management and Sales management. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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